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Fox Rent A Car
- Car Rental
- Los Angeles, CA
About this business
Location details
5500 W Century Blvd, 5500 W Century Blvd, Los Angeles, CA, 90045, United States
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DO NOT RENT FROM HERE! First thing, the "Compact SUV that I requested months prior to my trip was not available when I checked in, so I was given a large SUV... sounds like it would be a good problem to have, except gas prices are high and there were only two of us traveling. I accepted the "upgrade" to a large SUV. I asked multiple times to make sure there wouldn't be any additional charges, as I had paid for my rental in full prior to my trip AND bought extra coverage through expedia. They assured me there would only be a ... read more
Business response:
I am very sorry that you were not pleased with the rental received. It is our policy to provide the next available car class should the rented vehicle not be available. I am sorry that the vehicle was not as expected for you. Any item charged on the rental must be signed for, I see that you opened a dispute of the added insurance. As soon as the general manager of the location reviews that dispute a billing agent will be in touch with you. Thank you.
Do NOT rent a car from Fox Rent a Car. We rented a car from them March 8, 2022 from their Phoenix Sky Harbor location. The car they attempted to give us was wrecked and dirty so we had to switch cars 3 times before we were given a suitable car. In the process my purse was left in one of the cars. Even though I knew exactly what car it was left in they refused to help me locate it, saying that they can't keep track of everyone who rents a car from them. (I realized my purse was gone 10 minutes after the person left with it an... read more
Business response:
I am very sorry to hear that your purse was lost - our records indicate that a representitive from the Phoenix location called regarding the lost item on 4/12 at 1:40pm PST. I do hope they were able to assist you.
I declined the toll pass ******* I was mostly driving local for the week I was in Tampa. I racked up a total of $6.00 in toll charges. They charged me an additinal $15.00 everytime I went thru a Toll Road (4 times) What a rip off Fox!!! The option was to buy a daily pass *** $20 a day or get charged $15 administrative fee for using a toll road. Thumbs down for this company!!!
Tried dropping off a rental car back to them when I had a flight out that morning on Saturday. Swung by and no one was there around 545 am. The office was closed but no one was there early to even take the car at all and I didn't want to miss my flight out for a 720 am. When the office finally opened I called when I was waiting for the plane and was thru security and tried to explain to the customer service representative on the phone about this and they didn't want to listen at all. They didn't want to try and work with me ... read more
Business response:
I apologize that you had trouble at the return of your vehicle. Office hours are provided on the rental agreement as well as on our website rental policies. I do show that the information provided on the call for return was incorrect and the location had a problem to retrieve the vehicle. As the vehicle was not returned to the location, unfortunately the renter is responsible for fees associated with collection of the vehicle. I do see that our accounting office has been in contact with you regarding the charges and explanat... read more
I recently rented a car from Fox Rent Car that was supposed to be picked up on the Orlando Airport. My booking summary stated Pickup is the Orlando Airport, but when we went to the rental car counters we couldn't find the desk. There was a sign that stated you had to go to the bus lanes and get on a shuttle to pick up your car. This was not what we expected and felt deceived by the paperwork during booking. I would have gone with a different company if I would have known it was offsite. When it came time to start planning ou... read more
Business response:
I am very sorry that you were unaware that our location is offsite, we provide all information in our rental policies on location an shuttle proceedure. I do apologize for the inconveninece you encountered. The early return fee was waived by Fox Rent a Car and issued as a refund to you. An updated invoice has been sent to your email. Thank you.
I had good luck with Fox Rent a car on two previous occasions so decided to try them again. MISTAKE! I rented a car from the San Diego Location on 3/21/22 and returned it with a full tank at 5am on 3/23/22, before the counter opened. I was shocked to see a charge of $84 on my invoice for gas at 8.99 a gallon! The company said I dropped it off empty which is false. I tried calling Fox twice and both times was denied any assistance unless I could provide a receipt showing I filled it up. Well I paid cash to add 2 gallons to th... read more
Business response:
I am very sorry that there was an error regarding the fuel at return, we do require a receipt for fuel to dispute the charge, but if you have any information that we can use for your dispute please send it to *******@foxrentacar.com.
Horrible Service. I rented a car for 6 days in Denver on a ski trip. I drove over 100 miles to Breckinridge, Colorado. I used the car for 2.5 days. Early morning on the 3rd day the car would not start. Called Roadside assistance and waited in the cold and snowy weather for over an hour for a service person. They try and start the car but determine it is the starter and needs to be towed back to Denver. I call Fox about 5 times trying to get help with alternate transportation but they tell me I'm on my own. they are only resp... read more
Business response:
I am very sorry to hear that you had trouble with your rental during your rental period. Thank you for sharing your feedback as we work to make improvements.
Phoenix airport location - Loss Damage Waiver scam. 3/10/22, agent Oscar. They trick you into paying for LDW. If you do not specifically state you do not want LDW, they add this to your bill. They know nobody will read through the fine print and once you sign, you have to pay. He is how the scam works. The agent will briefly go over each section you are signing/initialing for on this tiny screen where you cannot read anything. When you get to the LDW section, the agent will make up something else unrelated to the LDW section... read more
FOX Rent A Car is the worst ever to do business with DO NOT RENT from these people. I had a 3-day reservation for a car in Ft Lauderdale with drop off in Ft. Myers. I pre-paid as I was sure this trip would happen as planned. They gave me an estimated statement of the cost. I was coming from Ohio to Florida to retrieve my personal car damaged in an accident in November. When I learned the car would not be ready, I canceled the reservation. When I found that FOX Rent A Car would not refund my pre-paid cost, I tried several tim... read more
Business response:
I am very sorry that you were unaware that the prepaid reservation is non refundable. As a courtesy, we offer a store credit if you are unable to make your trip. Your store credit is valid for 12 months and can be used at any of the 21 Fox Rent a Car corporate locations. As this information is provided to you during the rental process. Thank you.
Frequently asked questions about Fox Rent A Car
How is Fox Rent A Car rated?
Fox Rent A Car has a 2.7 star rating with 8,242 reviews.
When is Fox Rent A Car open?
Fox Rent A Car is open now. It is open 24/7.