Fox Rent A Car

kevin b. 

on BBB

7 years ago

This company would not give back all our money when we cancelled 3 weeks before we needed car. They had plenty of time to rent it to some one else. They said there was a place on contract telling of cancelation policy that they e -mailed. The contract was 6 pages long with small print. Nobody reads contracts like a car rental place. On there confirmation form they have a phone no.XXX-XXX-XXXX .The number is always busy after a long pause. We made phone calls to other car rental places and found no other place had a security ... read more

Cassim R. 

on BBB

7 years ago

I am a Fool.... After reading so many negative reviews, I rented from Fox rent a car. They give very cheap deals online, but when you go there to pick your car, you will end up paying more. They will say that they don't have a car you have rented.. * Either wait for hours * Or pay more for upgrade (final Fox rental rate will be much more than other rental cars like Hertz Avis etc.. online rate). Also over the counter rate of other rental i.e. Hertz/Avis will be higher than rate you have seen online. You will stuck there a... read more

Kahli P. 

on BBB

7 years ago

I rented a car out of your Denver, Colorado location this past week and I am extremely unhappy with the whole process. Back in February I reserved a premium vehicle (Dodge Charger) as a surprise for my husbands 30th birthday. When we got there on Friday night the whole place was up in arms about not having having any cars. After waiting in line for 25 minutes they told me they don't have the car I reserved months ago. So they look outside and give me whatever they can find which ended up being a Santa Fe. Not even close to t... read more

Kimball W. 

on BBB

7 years ago

I reserved a car with Fox Rent a Car for May 12th ,2018. I had to cancel the reservation a month before the date I was to pick up the car. They sent me an email confirmation with a confirmation number. When I called to cancel, the confirmation number they sent me meant nothing, they could not find my reservation. In bold print, it stated that there would be a $70 fee for cancellation, longer than 24 hours in advance of the pick up. I cancelled and they charged me the FULL CHARGE of the car rental . They said they would give ... read more

karen m. 

on BBB

7 years ago

My Flight was delayed 1 day, so I called Fox to let them know I would be 1 day late picking up car and they told me they could not hold the car and would release it to another renter and since I prepaid they would not refund me my $500 dollars. Most ridiculous policy I've ever heard of. Buyer Beware of prepaying policy. After several calls with fox and getting nowhere I called "carrentals" (whom I went thru) to find out my options. Carrental told me that fox policy states if you dont pick up the car within 12 hours of your p... read more

Ken R. 

on BBB

7 years ago

BE AWARE THAT FOR CAR RENTAL DOES NOT HONOR CAR RESERVATIONS AFTER 3 HOURS PAST PICKUP TIME. PLANE CANCELLED BY AMERICAN BUT FOX WOULD NOT HONOR RESERVATION. WOULD WRITE A NEW CONTRACT FOR SAME DAY RENTAL AT $10.00 PER DAY HIGHER RATE. THREE OTHER PEOPLE IN LINE HAD THE SAME EXPERIENCE AT PHX. TRIED CALLING XXX-XXX-XXXX TWICE FROM CMH ONLY TO GET AN AUTOMATED ATTENDANT FOR RESERVATIONS AND ROADSIDE ASSISTANCE. HAVE NEVER SEEN THIS TYPE OF EXCLUSION SERVING THE AIRLINE INDUSTRY. WITH THE US DOT STATING THAT 1 IN 5 FLIGHTS ARE... read more

Mishelle O. 

on BBB

8 years ago

I'm not sure I even know where to begin to start! We got off of a 4 hour flight to take a 15 min tram to wait in line for nearly 2 hours to pick up our rental car. As soon as I got to the counter, I was haggled to "upgrade" my Elantra to a Jetta for $30 more. That's when I asked if it was total, or per day. He said per day - I'm already paying $27 per day - so a similar vehicle would have been nearly $60 a day to rent. TWICE as much as I budgeted. I politely declined. The representative then said he could give me a discount ... read more

Jan M. 

on BBB

8 years ago

My experience with this car rental was a nightmare. I felt pressured and threatened right from the start. I did not want any "extras" (insurance, toll fees, etc.). They tried to push the toll fee daily rate on me. I explained I would not go through tolls on my trip. They threatened I would be paying double per day. After signing some shady disclosures I went to choose a car. The cars were dented, older and dirty. Right before leaving I noticed a cracked windshield. 10:00 p.m. and I wanted to be brought back to the airport, b... read more

Brooks C. 

on BBB

8 years ago

WORST EXPERIENCE EVER! Seriously, I'm 30 and this was without a doubt the most horrific experience I have ever had dealing with a business. How they have been able to remain in business is beyond my belief. They commit fraud, lied directly to my and my wife's face and were extremely aggressive towards us when we tried to call them out on their **. I'll also add shame on priceline.com for allow them to be a vendor through their website.