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Fox Rent A Car
- Car Rental
- San Antonio, TX
About this business
Location details
9559 Airport Blvd, suite R-352, San Antonio, TX, 78216, United States
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Absolutely the worst car rental company!! One star is too much to rate them. I made a reservation online for *************** airport. When we got there they gave us a car that was dented and scratched all over! I wasnt taking a car that would have taken me and hour to photograph so I dont get charged for damages. My husband went back in and was told that another car would be an additional *****. Why?? Its not my fault you have garbage cars on your fleet. Then my husband had to get under the car to remove something that was h... read more
Business response:
I am very sorry to hear that the vehicle you received was not up to par. Please reach out to our customer service team at ****************************************** for assistance with your concerns.
They quoted me a *****/ day rate for the car. When I was at the desk it was $17. I showed the clerk the image of the quoted rate, her response was you are getting the car cheap. Instead of the 59$ it was 73$. This is a s blatant bait and switch as it gets. Horrible lying company. Dont trust the rates you see on their website , they lie! This was the ******* office I dealt with.
Business response:
I am very sorry that there seems to be a discrepancy on the charges. I am showing that reservation FFX0389696 was booked on the Fox website for a 3 day rental for a total of $73.97 as charged to you. If you have something different please send that to ****************************************** for assistance. Thank you.
I wish I had read these reviews before I stupidly rented a car at the *********** in mid-May. The stated price was attractive, but the final cost was unreasonable. Foxs customer service agent recommended the fuel top off option, which he claimed was cheaper than refilling the tank myself. We paid $80.00 for maybe $20.00 worth of gasoline. He also said we would not need the tolls option, so that meant we paid $100.65 for tolls amounting to $10.65. The additional $90.00 was for Admin. Fees. Based on the number of reviews with ... read more
Business response:
I am very sorry that you had an issue with the rental. Tolls are an option provided to anyone that wishes to add it, however, you may travel throughout ***** without using a toll road if you wish. All information on how unpaid tolls are charged is provided both on the signed rental agreement as well as the rental policies should you have any questions. I apologize that you had an issue with the prepaid fuel option, we will have the location look into that for you. Thank you.
When we got into our rental car at ***, we noticed the gas gauge was well below the full ***** I mentioned it to the guy in the booth and he said not to worry, they would adjust the charges. When I got my final receipt, no allowance was made for the missing gas. Fortunately, I also took a picture of the gas gauge. Unfortunately, when I called their customer service number, they only offered me a few dollars as an adjustment for the missing gas. That saved them a bit of money over providing the gas and lost them any chance of... read more
Business response:
I am very sorry that the resolution offered by customer service was not satisfactory. Looking at the picture provided the vehicle was 1/8 short of full so a refund was issued based on that. We apologize that the vehicle was not provided with a full tank and thank you for your feedback as we work to make improvements.
Awful! They charged my debit card for the car. When I got there they wanted a credit card which I dont have. The salesman said he cancelled the reservation and I would get a credit. I just had to call rental.com. They continued to hang up on me and said the case was closed and will not refund me. Worst customer service and sales ever.
Business response:
I am very sorry that you were unaware of the credit card requirement for renting, this information is provided during the booking process on the Priceline website. As this was booked and paid for with Priceline, your refund must be issued by Priceline directly. Fox Rent a Car has not charged your debit card, that was done by your booking party. Please contact your booking party for a full refund. Thank you.
My Worst car renting experience ever. Don't waste your time renting car there. You will loose a lot of time, nerves and money. I reserved my car rental through Expedia. I prepaid my reservation in ***** airport only to find out after standing long time in line at the counter that car is not available. I was offered to rent a different car for almost double the price. When I voiced my frustration and told them that I had a reservation that should be honored, they told me that reservation through Expedia does not mean anything... read more
We are extremely dissatisfied with this company, please DO NOT RENT FROM THIS COMPANY, unless you are willing to volunteer for a complete rip-off! We booked a car for 6 days through Expedia (5/27/2023 - 06/01/2023) and attempted to cancel. *** stated that the entire charge (including charge for insurance) was non-refundable and refused to provide a refund. We understand the reason for no refund policy on the day the car is supposed to be picked up but *** refused to provide a refund for the remainder of the days when we call... read more
When I turned in my car in *******, the agent noticed a miniscule dent on the hood that I had not noticed upon inspecting the car when I took it. The Fox agent did not participate in that inspection. So while I had the car for three days, there was nothing I observed that would have caused those dents. I parked in four places, but not any places where the car could have been hit by something. So now Fox is billing me $1746 for fixing this almost imperceptible dent in the hood. I did not take the damage waiver because I have ... read more
Pay attention to the other reviews!I pre-paid a reservation at *************** and when i arrived was told that there was no vehicle available. The assistant told me it would be a 2-3hr wait and still not guaranteed, he took my cell # and told me he would call when something was ready. He also said he would note on my file that there was no vehicle and if i wanted to go to a different provider I would receive a full refund. I did not receive any call on my cell and I rented with *****. Now when i try to get a refund from the... read more
Frequently asked questions about Fox Rent A Car
How is Fox Rent A Car rated?
Fox Rent A Car has a 2.4 star rating with 1,539 reviews.
When is Fox Rent A Car open?
Fox Rent A Car is open now. It is open 24/7.