Fox Rent A Car

Kelli S 

on BBB

4 years ago

I don't even know where to start with this company. If I could give less than 0 stars I would. We rented from Fox on 2/27/2021. We waited an hour at the airport to be picked up (he said he would be approximately 10 minutes). Then we get the rental car site ( which is advertised as being at SLC airport ). We waited in line an hour and a half to get a car. As the CSR is reviewing our reservation he had to go outside to check to see if they had the type of vehicle we rented? If we reserved it shouldn't it be held? Lucky for us ... read more

Russel E 

on BBB

4 years ago

How do I give a business 0 Stars? Fox Rent a Car is USELESS. We booked a car through travelocity. We called them to try to add my spouse as a second driver and as the person who would pick up the rental. Fox Rent a Car refused to allow the person picking up the car to be changed. Then they just outright canceled the reservation We tried to fix things through Travelocity, but Travelocity told us the cancellation was made on Fox's end of the deal and they couldn't do anything about it. We called Fox to find out why it was canc... read more

Dallas S 

on BBB

4 years ago

After waiting over an hour and half to pick up my reservation, I was told that I could not use my debit card to secure my reservation (which was not told to me at any point during the reservation making process). Used my boyfriends credit card to secure the reservation, and was NOT informed that he had to be added on as a second driver to the reservation. Once the car was returned, we were charged an extra $85. I had to call to ask what this charge was for and, after waiting on hold for 2 hours, was told that since he was an... read more

Chad R 

on BBB

4 years ago

Verify disappointed with my experience with Fox Rental Car. I used them as I had used them many years ago and had no issue. This time the experience is not very good. The quality of the car they rented me in Denver CO was poor. When I used the windshield wipers, the rubber on one was missing. Luckily it was on the passenger ***** but still disappointing as I typically expect a safe vehicle when I rent a car. The biggest problem is when I returned the car, they refused to give me a receipt and said they would just email it t... read more

kennith M 

on BBB

4 years ago

Im refusing charges for the services I SPECIFICALLY ASKED NOT TO BE ADDED TO MY ACCOUNT. This is a pathetic company that I am proud to say I will never do business with again. I CAN'T believe that this is how you treat a US Veteran. IS there "no stars" option? You Jammed/ Crammed my bill! I don't need any supplementary insurance -my CC and regular insurance cover it all, including any deductible. I told the counter guy three times this exact information. Yet here's my bill with these charges on it. Its funny how you offered ... read more

Michelle E 

on BBB

4 years ago

Fox is the worse company to rent from. The ladies at the airport have horrible customer service. I was told I needed a credit card which I had and they didn't take that particular one. A credit card is a card card. Not written anywhere stating specific cards. Don't waste your time. 

Safia 

on BBB

4 years ago

If I could give them no star that is what they would get. I have been trying to get someone on the phone for over a week now and no one picks up. I am disgusted with how they treat their customers. I booked a rental car from them for a trip I have in April. I realized I needed a couple more days on the car so I went to their website to make the changes as their automatic message when you call them says to do and it said I couldn't modify the reservation which is fine. But a few minutes later I got an email from them that the... read more

SM 

on BBB

4 years ago

Had rude customer service at pick-up, was very unfriendly both at counter and checking out of the rental. Could not extend my rental online when I could not return the vehicle due to bad weather. Tried calling several times and had a 30 minutes hold time. The call would get disconnected at 15 minutes everytime I called. I sent messages online as well with no response with my phone number. You can imagine my frustration getting stuck in San Antonio due to bad weather and then dealing with this. I had no power to keep my phone... read more

JustinM 

on BBB

4 years ago

Fox rent a car is shady and appears to be attempting to scam their customers. This is the 2nd time we used their company, prepaid for gas, took a picture of our gas level when dropping it off, and then being charged extra for "dropping it off with an empty tank!" This is ridiculous!! It then took time to call, speak to a representative, send a picture of our bank charge and now we have to wait 3-5 days to see the reversal of the charge which should never have happened. If this has happened to us twice, I am convinced it is s... read more