Fox Rent A Car

AF 

on BBB

4 years ago

This was the worst rental experience I've ever had. Every single person waiting in line had the EXACT same problem, total bait and switch. No one received the cars they reserved, they were all extorted for extra funds with no options. The van we rented was visible to everyone in the building and yet we were told they didn't have it and only had an SUV that we would be forced to pay an additional $250 for! Otherwise we could take the shuttle back to the airport. Mind you this was after waiting over an hour, in the DARK, with ... read more

Freddy C 

on BBB

4 years ago

ZERO stars. My family and I rented a vehicle from Fox when we visited San Antonio on February 11, 2021. The state of Texas experienced a major weather storm that caused the governor to issue a state of emergency. We were supposed to leave San Antonio and return home to California on February 15th; however, our flight was cancelled due to the storm. The soonest available flight was the following Saturday. My family and I tried to wait it out, but due to power outages and lack of water, we decided to return home before Saturda... read more

Carlisa B 

on BBB

4 years ago

HORRIBLE HORRIBLE HORRIBLE THEY WILL FIND A WAY TO CHARGE YOUR CARD FOR SOMETHING DAYS AFTER YOUR RENTAL IS TURNED IN! AFTER THEY GAVE A THOROUGH CHECK OF THE CAR. Taking advantage of customers!! CHARGED MY CARD FOR SO MANY UNDISCLAIMED FEES 

Susan M 

on BBB

4 years ago

My husband just rented a car from Fox Rent a Car at Phoenix Skyharbor airport. He was 17th in line to get his reserved car rental. The individual at the desk was very rude and tried charging for extras including demanding $150.00 Deposit (no other car rental charges this), demanding my husband get extra insurance (which is covered by my husband's credit card), pay for half a tank of gas (less expensive to fill up before returning the car). In addition, he was on his mobile phone on a personal call while belittling my husband... read more

Clayton E 

on BBB

4 years ago

This company charged me more than double than they advertised and promised. 

Mb 

on BBB

4 years ago

Where to even begin! We are writing this letter in hopes that FOX will make things right as a result of our recent rental car experience. When we arrived at Denver International on 2/7/21 for our pre-Valentines Day getaway, my girlfriend and I had to wait outside in the blistering cold for 30 minutes before being able to board a FOX shuttle. This experience was not only agonizing because we watched other competitor shuttles come and go on a regular basis but because there was no consideration taken to COVID-19 protocols by F... read more

Amber L 

on BBB

4 years ago

Wish I could give 0 or negative stars. DO NOT, I repeat DO NOT rent from FOX! The car we were given had 4 bald tires during a horrible snow storm. We slid off the road and into a ditch. Luckily my husband and son were ok, but I suffered whiplash injury that I didn't realize was whiplash right away. When we asked for a replacement to be brought to us the guy in roadside assistance told us that if they bright a car out and they determined the tires were ok, they'd charge us for the it. They wanted us to take the car and pay fi... read more

Jessica R 

on BBB

4 years ago

DO NOT RENT HERE. If I could give 0 stars I would. Rented from Fox in California last year and was great. This time around was terrible. We landed on Sunday around 10:30am. We went to the waiting area for the shuttle we waited 45 minutes in cold and no shuttle ever came. Ended up paying $15 for an Uber to get to car rental location. When we got there the line was out the door and we waited 2 hours to get to the front desk counter. The price was not the price we were giving online, it is a total scam. We were sold the toll pa... read more

GW 

on BBB

4 years ago

The worst rental company I've ever dealt with. Charged me $200 extra on the rental for something I didn't ask for. Now today, they charged me for a toll that I begged the representative a toll pass **** He said twice there's no tolls around here, don't worry about it. Make they make commission off of the administrative fees.