Fox Rent A Car

Kristine A 

on BBB

2 years ago

Don't do it! I stupidly went with them to save some money and man, do I regret it! Our flight was cancelled and re-booked for 24 hours later. I immediately got on the phone with them to let them know and they said since I had already paid in full, they could only hold the car for 12 hours. If I didn't pick it up, I forfeit the car and the payment. That doesn't even make sense! I paid for the car for 5 days. Who cares if I only use it for 4. I tried several times to speak with someone but they wouldn't budge. They took my mon... read more

charles v 

on BBB

2 years ago

We received two bills for tolls with a $15 administrative fee added for each toll. Driving from ****** to ******************* there are two tolls in each direction. The first bill included three tolls, which we paid. The second bill arrived later with a bill for all four tolls, including the three that we had already paid. The only new charge was for the second toll on March 10, which occurred minutes after the first toll the same day they had already billed. The bill included a notice that if you take no action the bill wil... read more

John B 

on BBB

2 years ago

This location has a ***** working there. His name is *****. I arrived and asked for my car that reserved but I was told it was not available, we can upgrade you for free.I took the van instead of a car that I wanted. When I went home I received a bill for an upgrade I call the agent (*****) and he said that I agreed for the upgrade. They refused to refund the money I really believe that they are cheating us people by taking advantage of us needing a car and offer us a different car and switch with they promised I wanted to p... read more

Brenda M 

on BBB

2 years ago

Horrible company! I sat at the ***** car rental for almost an hour waiting for a shuttle to take me to the off site location to rent my car and it never showed up! When I called for assistance I spoke to 2 people and not only could they not help me, but they also couldn't cancel my reservation because it was a Sunday! When I called Monday to let them know they wouldn't refund my money! I wouldn't recommend them to my enemy! 

Sherry C 

on BBB

2 years ago

Fox car rental are the absolute worst. I had a booking and spent 4 hours in line at ******************* location. They offered me a free tank of gas to say sorry for the wait, and when I returned the car this was not honoured, I was still charged $80 for a tank of gas. They didnt tell me about tolls either. Even though I did not use a toll road, a month after I returned the car a fee of $60 was taken off my credit card for supposed toll fees. When I called to complain they told me its not their problem and Im to contact Fox ... read more

Greg B 

on BBB

2 years ago

Rental car and experience was acceptable, but I had to call to have my $150 security deposit release INITIATED after 7 business days (3-5 is the promise I received when I turned my car in). I asked why I had to call to have this done, which of course, could not be answered. I doubt very seriously that it ever would have been released. That seals the no-trust and no-business in the future. 

Paul H 

on BBB

2 years ago

We were very disappointed with the service and the actual auto we rented from Fox. The car we received was in poor condition. The transmission was slipping but thankfully we made it through the week without breaking down.Our biggest complaint however involves the deception that the sales clerk conveyed to us upon arrival. I recently underwent surgery for a ruptured Achilles tendon. As I was not driving at the time, we inquired about our 23-year-old son being a registered driver for our stay in *******. We were quoted an addi... read more

Lauren M 

on BBB

3 years ago

Horrible company. The agents were all very pleasant but watch out! While they're smiling at you from the other side of the counter they are adding up-charges to your rental. Had to return my car to *************** because of a mechanical issue. They gave me the same exact car type and charged me several hundred extra for an upgrade. There was no upgrade. They also charged me $124 for gas when the amount on the contract was 53. Make sure you check your credit card as soon as the charges are posted. They were terrible about pr... read more

Thahani S 

on BBB

3 years ago

If I could give them one star, I would. Absolutely horrible experience from star to finish. First of all, they had a booth at the airport just outside, and was hard to find. Secondly, the agents working there were absolutely clueless and had no clue what they were doing. They couldnt find the car and were clicking around to see which car it is, then they gave us a car that wasnt even cleaned. When we got in we saw the center console was filthy. The guy reached over my aunt to clean it after the fact. Once we reached home we ... read more