Fox Rent A Car

J. B. 

on BBB

3 years ago

When renting the car in *******, I told the agent that my insurance coverage was adequate for our car rental. She acknowledged it. There was a long line, so she quickly highlighted a line on the paper and told me where to initial and sign. With all the people waiting, I acted quickly and trusted all was well. After the vehicle was returned, I found an additional charge of $263.89 which was $23.99/Day for Loss Damage Waiver....insurance! We had researched all the ways that costs could be incurred. We took pictures before and ... read more

Annette S 

on BBB

3 years ago

I will never use this company again. We booked through Orbitz and paid for the rental. When we went to pick up the car we were told we were one hour early and had to pay for a full day. Then we were told the car we reserved wasnt available an hour early but they would credit an amount and then charge us for the upgrade we ended up with. Then we were told that we had to pay a $250.00 deposit but that would be returned when the car came back. When we went to pick up the car there was a bunch of vehicles stock for rental. Now I... read more

Mike A 

on BBB

3 years ago

Both female rental agents (***** and some other person) lied stating that it is mandated by priceline and or the *********** that I must purchase their auto liability insurance. I informed them that I declined the coverage as I have personal coverage through my auto policy, yet was still charged for it. Read the rental agreement carefully. It has many charges and codes that can not be interpreted without the assistance of someone who works at the company. There is no legend on the agreement. I called priceline, Fox rental co... read more

Charles M 

on BBB

3 years ago

The prepaid gas is a total scam. They charge you for a full tank of gas regardless of how much is in tank when you return it. Its very misleading. 

Chris N 

on BBB

3 years ago

I rented a car out of ***********. As I was walking away from the kiosk with the key to the car, the agent asked if I needed a toll-pass. I asked if he thought I needed one to go to ****** and back. He said definitely - so, I said sure. He said that I would get a bill after the charges were sent to Fox. I was not given a contract and because I have rented literally hundreds of cars (not with Fox), I assumed that I would simply be billed for the price of the tolls. Today I received the bill from Fox. They paid the tolls ($13.... read more

Ahmed A 

on BBB

3 years ago

I had an accident with ***** car. Their claim team (***********************************) got an offer from my insurance; but instead of accepting or declining, they asked me to pay the difference using my credit card stored info so they accept the insurance offer. What a scam. First, you either accept or decline to get the repair price you need. Second, you don't store customer sensitive info. What a low blow trying to pass payment to customers behind their insurance. 

Andrea H 

on BBB

3 years ago

Fox Rent-a-car in the ************************************ is one of the most awful businesses I've ever had the displeasure of encountering. Not only were their customer service agents rude, dismissive, and frankly racist, but they gave me a car I didn't reserve (much bigger and much more fuel inefficient) because the vehicle class I reserved and prepaid had expired tags, supposedly, so they couldn't rent one to me. Further, the tank wasn't full when I got it, the car was scratched all over, and the heat wouldn't turn off. ... read more

Shylin V. 

on BBB

3 years ago

Booking ID ********** I am at complete awe of the situation I am in. I placed a reservation through Expedia. I put the pick up name under my husband's name who will no longer be picking up the car anymore. I've called both Expedia and Fox to change it to myself. They keep giving me the run around to call the other back. Ultimately, it is Fox Rent a Car who will not allow me to change the name although I was the one who placed the order under my own card and e-mail. I was recommended to cancel and re-book but it is non-refund... read more

Sharon C 

on BBB

3 years ago

Rented a compact SUV and prepaid through Priceline for 2/4-2/22/23 in *******. Worse experience renting a car i have had in the five years ive been doing it! Counter help was rude. Talking about other customers while dealing with current customers. They try to rope You into all these hidden fees by offering you a $200 toll pkg as ******* has a lot of toll roads. They tell you if you don't buy it you will be charged $15 per toll! Representative said fox doesnt provide pay by plate service or transponders like other companies.... read more