This profile has been claimed by the business owner or representative.
Franco's Pizza
- Pizza
- Tonawanda, NY
About this business
Location details
600 Delaware St, Tonawanda, NY, 14150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 11:00 p.m. | |
| Tue | 9:00 a.m. to 11:00 p.m. | |
| Wed | 9:00 a.m. to 11:00 p.m. | |
| Thu | 9:00 a.m. to 11:00 p.m. | |
| Fri | 9:00 a.m. to Midnight | |
| Sat | 9:00 a.m. to Midnight | |
| Sun | 9:00 a.m. to 11:00 p.m. |
Never again food was sloppy they just threw it together ordered $47 worth of food 2 dozen of wings separately hot bbq and garlic parm garlic parm not real flavor only 1 side was seasoned with sauce and butter bbq were hardly coated and instead of 10 wings received 8 smh grilled chicken sub was Soopoo sloppy was a mess asked for extra mayo they put a slight bit on one side They didn't over a credit and told me to call back to door dash where they offered me a measly $8.00 credit Never Again will i order from there and will bl... read more
Business response:
Joy, we never want any guest to feel disappointed in our quality of service, and we apologize if your takeout order did not exceed your expectations. We strive to package every order leaving us with care, however, we understand yours did not arrive this way. Please contact me, Walt, at walt@francospizza.com to share some more information about your recent experience with us.
Found my chicken fingers to be raw inside. Would have liked an apology when I had to bring them back and had wait for more to be made but was basically ignored by everyone even as I asked for the manager. Finally talked to her - quietly- didn’t make a fuss in the empty lobby but I feel I treated as a nuisance. My 99 yr old Gram took a bite of that raw chicken . Not good !
Business response:
Kelly, we value your feedback and never want any of our guests to feel as though their concerns aren't acknowledged and important. We'd like to learn more about what may have occurred during your most recent experience with us. Please contact me, Walt, at walt@francospizza.com to share some more details.
Franco’s made one of our sheet pizzas wrong. Original order for 2 sheets placed at 7:10. Pizzas were picked up at 8, and the incorrect order wasn’t discovered until 8:10. A phone call was made and Franco’s promised the correct pizza would be delivered in 40 minutes. That was 8:23. It’s 9:15pm now. No sign of the pizza. 😡😡😡😡😡😡
Business response:
Lisa, we are sorry to read of any frustration caused by a mistake made on our end. We hope the pizza was delivered right after your post. We hope that we can continue serving you, and prove to you out commitment to top notch customer care. If you would like to speak about this further, please reach out to me, Walt at walt@francospizza.com at your earliest convenience.
I am not one to complain, but I have ordered from this location many times and my order has been wrong/incomplete. I ordered tonight (I was craving the cajun wedges) and again my order was incorrect. I ordered and chicken parm sub with onions and mushrooms added, neither were on the sub I received. I also ordered the loaded wedges with no bacon and with cajun, there was no cajun on the wedges, little to no queso and they were cold.
Business response:
JJ, did you reach out to us about your order? We work hard to ensure customer satisfaction and always encourage our guests to reach out directly at the time of order if there is any dissatisfaction so we can accommodate them. Please contact me, Walt, at walt@francospizza.com to share some more information about your recent experience with us.
I called you at 11:45 for a chicken finger sub. You tell me 30 minutes. No problem. I arrive at 12:15 and its not ready. No big deal figure a couple of minutes. NOPE 15 minutes on top of the 30 minutes to make a chicken finger sub. . What really pisses me off is that I FINALLY GET BACK TO WORK and the sub was cold. I work 5 minutes from this location. I just can't wrap my head on how in the world was this sub 15 minutes late and then cold. And it was very slow in there. There were 3 of us customers and the 15 minutes I stood... read more
Business response:
Christian, thank you for bringing this matter to our attention. We are sorry for any frustration caused by a longer wait and an unsatisfactory sub. Please feel free to reach out to me, Walt at walt@francospizza.com to speak about this matter further, to see what we can do.
I ordered a pizza from them tonight. When it arrived, the dough was completely RAW under the cheese and there was grease SOAKING through the box. In the past, I've ordered a taco and there was so much grease (the beef was not even drained) that it soaked through two layers of paper it was wrapped in AND the outer bag that it was delivered in. The last time I ordered delivery, they took over two hours to deliver it. It was a weekday with no big events going on. The food was cold and almost inedible. There was no communication... read more
Business response:
Emily, I am so sorry this happened. This should not have happened. Can you reach out to me through a direct message or email walt@francospizza.com ? We will try to find this order but I would like to know the phone number you used to place the order under.
Since when does a taco salad not have shredded cheese but sliced cheese? Very disappointing. Won’t be ordering from here again.
Business response:
Also what did you think about the amount of cheese? It’s looks light but do you think it needs more.?
For the 2nd time I received a salad prepared wrong. Please provide the workers cheat sheets so they know what goes into a salad. I had an antipasto salad tonight that had no sign of any cheese.
This business needs to learn how to hire RESPONSIBLE DRIVERS!!! as a resident that lives just right down the street I have 4 young children that play outside and ride their bikes all day long and not a day goes by that one of these drivers aren't doing 40 to 50 miles an hour down our street!!!!!!! So many people have called the cops to report these drivers and this morning was the worst! As we were sitting out front watching our kids play once again a Franco's driver came flying down our street blowing right through a stop s... read more
Frequently asked questions about Franco's Pizza
How is Franco's Pizza rated?
Franco's Pizza has a 4.3 star rating with 987 reviews.
When is Franco's Pizza open?
Franco's Pizza is closed now. It will open at 9:00 a.m.