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Franklin Commons
- Apartments
- Bensalem, PA
About this business
Location details
1400 Cardinal Dr, Bensalem, PA, 19020, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
Horrible stay away!!! Gave it 1 star because it needed a star. I give it 0 stars Current resident of the place. The upstairs apartment leaked and then broke my ceiling in the bathroom. They tell me it’s going to take a week to repair. When it leaked last night and they say call the emergency number it took over an hour to get to us. By that time the water broke our ceiling. Management won’t reduce our monthly bill at all for NOT HAVING A BATHROOM TO USE!!!! Also one of our friend have 20 bees in his apartment and they said t... read more
Poor resident service I have lived in this community since 2014. I have personally referred 3 people but now i regret. I had small roof leak for 3 years , every time i complained they response was they are going to have the roof contractor look at it . Due to last night rain that small leak is now a big hole. I addition to this i have 2 big leaks. I was shocked by the response given my the manager when i asked if they could do some temporary fix until the roof could be fixed. “ we are not going to waste time by coming in twi... read more
Rude management Flood water all over my apartment in a row 4th time ...No action has taken instead just provided fans to dry my carpet...Not even listening to the grievances...
Business response:
We're sorry that issues with your TKTK have had a negative impact on your stay at our community. It's never our intention to disappoint our valued residents or make them feel as though their concerns aren't being heard. Please be assured that we're committed to resolving issues quickly and with minimal inconvenience to our residents. Please give us a call or stop into the office so that we may discuss this in further detail. Thank you.
Beyond a sad joke If I could love a minus 1 I would. STAY AWAY FROM THIS OVERPRICED MIS-MANGED DUMP. The walls are thin, you can hear everything. I was with out heat for 4 days in the dead of winter. I put in multiple work orders, and was told they had to get an expert in and gave me a tiny space heater for the whole apartment. Then is summer I was with out A/C for several days. I told management and was told "that work order was closed" NOW.. I can only use limited electricity otherwise the electrics will short circuit and ... read more
Business response:
Hi, Thanks for your review. We're very sorry that you've been having such a difficult time in our community. Due to the nature of your many concerns, we believe your situation would be better resolved with more direct communication. At your convenience, please stop by the leasing office or contact us at 844-231-2547 or franklincommons.pm@aionmanagement.com. We'll do everything we can to help improve your stay in our community.
Painful experience They are not humans, don't trust them unless they give it in written, as then can step back anytime saying since it was not in written they don't owe you. They showed me how poor trust is for them.
Business response:
We're sorry to hear this feedback. We'd like to address your concerns with you directly, so please give us a call when you get a moment. Thank you.
Very Poor Management I lived there for an year. While I was staying at Franklin Commons, every time you raise a maintenance request, it takes ages for the work to be done and people will hardly respond to your mails. But the worst was after we left Franklin Commons, they deducted 100$ against carpet cleaning, while I had personally vacuumed the carpets and cleaned the entire house before leaving. They simply want to make money out of your security deposit as well. And the management doesn't even bother to reply to your email... read more
Business response:
Hi, We are sorry if we didn't meet your expectations during your stay in our community. Our goal is to stay true to the highest ethical standards and principles through our community management operations. We follow the lease contract when assessing fees and/or charges. If we have made a mistake or not explained the charges thoroughly, we sincerely apologize. If you would like to discuss this further, please contact us at your convenience. Thank you.
Don't move in any time soon I've been living here for about 3 years now. The place was fine at first but this past year the place got bought out by new management. There was horrible communication between new management and residents. Maintenance orders got completely backed up by their new system that it takes sometimes 1-2 weeks to get something done, when before it was 24-48 hours. A lot of these apartments were built in the 60s so every couple of months you have to put in a new work order because you'll notice something ... read more
Happy to be moving out Frequent management changes in the past six months. Poor communication regarding these changes and always around the time when rent is due. Latest change told us that we should "estimate or round up" what we THINK we owe for the month. If we're off, we'll get charged a late fee. Which isn't even legal. It is their responsibility to provide the consumer with the amount due and if they are not able to do that then how can they charge a late fee? They market their newly renovated apartments but that's not... read more
Fees, Fees, Fees Please don't ever come here, there are plenty of apts in bensalem. These guys are cheaters especially new management company. Rent you are asked to pay is just basic. In addition to that they will manage to collect extra $200-$400 every month in the name of electricity, water, gas, swear, maintenance fee, trash, energy fee etc.. Every time you renew lease they will increase it by $100-$200.
Frequently asked questions about Franklin Commons
How is Franklin Commons rated?
Franklin Commons has a 3.3 star rating with 448 reviews.
When is Franklin Commons open?
Franklin Commons is closed now. It will open tomorrow at 11:00 a.m.