Ganley's Mayfield Nissan

Name: Ganley's Mayfield Nissan
Address: 6060 Mayfield Rd, Mayfield Heights, OH, 44124, US
Telephone: (440) 449-9500
Price range: $$
Rating: 4.8

4.8

★★

1213 reviews

|Automotive|Mayfield Heights, OH 44124

6060 Mayfield Rd, Mayfield Heights, OH 44124

(440) 449-9500

https://www.mayfieldnissan.com/

Auto Repair, Car Dealers, Tires

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Ganley Nissan has built a reputation on providing courteous, honest service. Our customers appreciate the way we do business, and we know you will too. Take a moment to read the info below and find out what makes us an exceptional place to buy or service your automobile. Ganley Nissan spent 20 years in historic Shaker Heights and have recently moved to 6060 Mayfield Rd, just a quarter mile west of 271. Ganley is the most "trusted" name in the automotive business. Honesty and integrity are the roots of our success and the key to our future. Ganley Nissan take's pride in our heritage in this great community. As General Manager; I promise to provide the highest level of customer service through

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4.8

★★

1,213 reviews

5★1,043

4★111

3★41

2★0

1★0

18 reviews have no rating

1142 Reviews4.8Google
66 Reviews5.0Facebook
5 Reviews4.6Yellow Pages

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Reviews(80)

Google Reviews(1142)

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Brenda B. on Yellow Pages

★★

9 months ago

The service experience I had with Ganley Nissan was great. The staff was very friendly and welcoming.

Jay Lemasters on Facebook

a year ago

Great place and Great Employees Top Notch Service, Parts and Sales

Rafael Shpigel on Facebook

a year ago

In Nov 2018 I stopped by to see Kevin (sales Rep) to sell my vehicle. Him and his used car manager (Aaron) wrote down an offer for $6k after inspecting my vehicle. He said to call him if I get a higher offer. Couple weeks later I called back to set up a follow up appointment and spoke with Aaron regarding the deal and he assured me he can do better than his original offer and he’ll write me a check. We set up a meeting for a couple of days later. The day of the appointment, Aaron and Kevin played the typical used car sales man game. After 20 minutes of waiting past our scheduled appointment, and by the way no one was in Aaron’s office (the dealership was nearly empty) he comes out with with a grin and says he found my vehicle online in similar condition and mileage much cheaper so now his offer is $5k. I asked him to show me where he found these vehicles, He claimed he had him up on his computer. We stepped into his office and he was Immediately caught in a lie, he didn’t have the cars he claimed to have found online. Shocks. Instead he pulled up a generic car value estimate and started entering basic generalized vehicle information for auction values. He had no cars to show to justify the sudden withdrawal on the offer, obvious form of bait and switch. From there it was the typical lip service about how he talked to his VP, etc. Do not recommend doing business with them. They don’t stand by their offers. Hopefully this review helps others and serves as a warning to how Aaron (used car manager) does business at Ganley Nissan in mayfield heights. Don’t get manipulated and fall for this classic example of bait and switch.

Business Response:

Dear Mr. Shpigel, We regret that we were unable to come to an agreement on the purchase of your vehicle. We appraise cars for our inventory based on several factors such as, current market value, needed repairs, and inspections that we have to perform prior to putting them up for sale. Unfortunately, the market value of used cars will fluctuate from month to month. The market had dropped on your vehicle from your first visit to the next. We made you an offer that we thought was fair each time based on similar vehicles with similar equipment and miles. It was your option to accept or decline the offer. You chose not to sell at that price. We wish you good luck.

Ann Glover Gallo on Facebook

a year ago

The customer service was wonderful. It was a very nice experience

Business Response:

We appreciate the kind words, your business, and the recommendation Ms. Glover Gallo!

Dale Hoynacke on Facebook

a year ago

Needed a new battery for my key fob. Installed a new battery in my fob and gave me a spare for my other fob. Super helpful and fast in an out in less than 10 mins. A-1 service. No charge👍👍

Business Response:

Mr Hoynacke, I am glad that the service team was able to take care of your concerns and going the extra mile to make sure the your back up fob was taken care of as well. Happy Holidays!

Matt Bowser on Facebook

a year ago

The ads are misleading BS. Somehow $0 down translates into over $2500 down to get the monthly payment they advertise. Nice, upstanding business practices. Please, please tell me why I would ever buy a car from this place.

Alexander Hale on Facebook

a year ago

Shortly after purchasing a used 2014 altima from another dealer, the car began to have ignition problems (not Ganley’s fault, although the car was originally from that location). However, after bringing the vehicle into Ganley Nissan Mayfield to diagnose, I was told by Service Manager Leo Beer, Jr. and his mechanic, that it was caused by “bad gas” and my manufacturer’s warranty was now void. On the receipt the mechanic indicated he “removed and wiped the spark plugs.” After following all their recommendations, as I relied on their diagnosis, my car failed to start again while I was out of town. My only option was to due a spark plug change on the fly. While removing my plugs I noticed they were COVERED in oil. This was only a few days after the “bad gas” diagnosis. There is NO WAY a trained mechanic could EVER mistake oil on the spark plugs for “bad gas.” Outraged, I returned to Ganley Nissan Mayfield and confronted Mr. Beer with the oil covered spark plugs AND his mechanic’s statement that he had wiped the plugs. Mr. Beer took the oil covered plugs from me, smelled them, and said, “smells like bad gas to me.” I have never been so offended. I then immediately brought my car to Bedford Nissan for a diagnosis. They diagnosed a cracked block and warranty replaced the entire engine. Bedford Nissan was equally outraged and provided great service and I highly recommend them. Later, I returned to Ganley Nissan Mayfield and requested from Mr. Beer a refund for my “misdiagnosis.” He refused to refund my money following a personal visit AND an email. Eventually, I contacted the Attorney General and was promptly refunded my money.

Business Response:

Mr. Hale, we apologize for any frustration and inconvenience you experienced. We have used this as a coaching opportunity for our service staff. We have refunded your diagnostic fee.

Amelia Dcruz on Facebook

a year ago

After a frustrating experience the first time around, Adam and Leo made sure I was taken care of. I really appreciate them and thank you!

Business Response:

Thank you for bringing the opportunity to improve our processes to our attention Ms. Dcruz. We apologize for the initial frustration we created. We appreciate your business and you giving us the opportunity to redeem ourselves!

Laquisha Rucker on Facebook

a year ago

Charles was an awesome sales man who really cared about what i wanted

Business Response:

Thank you for your recommendation, the wonderful feedback about Charles and your patronage Ms. Rucker!