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Garden Pointe Apartments
- Apartments
- Indianapolis, IN
About this business
Location details
5005 Lily Ln, Indianapolis, IN, 46254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My now husband and I have lived here for 2 years. We loved the floor plan when we toured and the space we have is really enjoyable. But that’s the only good thing about this place. When we moved in the pool was closed and promised to open but wasn’t and now it stays dirty. Noise levels aren’t enforced at all. Midday, late at night, early in the morning this place has SO much noise. Residents that live here are rude and don’t take in to account that others LIVE here. The hallways always smell awful and people don’t take their... read more
Business response:
Your concerns are noted. We apologize for the issues you have experienced at Garden Pointe Apartments. You can reach our team directly via email at leasing@liveatgardenpointe.com to resolve these issues. Thank you for bringing these concerns to our attention.
worse place to rent! assholes kept deleting out maintenance requests marking them complete well the mold just kept spreading! have the outlets ever worked properly it was hit or miss. the washer floooded the apartment, kids had to go put and shut it off! they wouldn't! blocked our number ao we couldnt call anymore
Business response:
We are sorry we did not meet your expectations. We would be happy to discuss this in more detail offline. Please get in touch with us at leasing@liveatgardenpointe.com. The Garden Pointe Apartments Team
Fucking disgusting.. there’s roaches everywhere and maintenance doesn’t respond and the front office is a JOKE ! Never answers the phone and have maintenance randomly walking into our apartment unannounced. Trying to break our lease sooner than later.
Business response:
We are sorry to hear this, Nia. We have not received any request for your apartment in the past 90 days. We would like to work with you to resolve these issues. Please email us at leasing@liveatgardenpointe.com. The Garden Pointe Team
Literally every way. I reported my shower because if the hot water is used at all the temperature will fluctuate so violently that it will SCALD ME. They decided not to do anything about it after a maintenance tech came out. Pretty sure that qualifies as unlivable and is HORRIBLY illegal.
They never answer their phones and the apartments are falling apart. My apartment has mold in the walls and around the toilet floor. I tried to turn in my keys and they ignored my calls and my parents. They even walked away from my parents trying to give them the keys yesterday (April 30,2021). They finally turned in the keys to a maintenance staff at the back door of the office. They are the worst apt management I’ve ever dealt with! (Fairlawn) All I want is to not live in a health hazardous place and they have ignored me ... read more
Please don’t move here. I have lived here over a year and renewed my lease against my better judgement. They will respond to a negative review posted online within a day, but won’t call back in response to my voicemails even after weeks have passed. Over the last year, the electricity and water to the whole building have been frequently shut off for maintenance without advance notification. I work from home and I have randomly had the electricity for the building shut off in the middle of my work day. Once the maintenance m... read more
Business response:
Valerie, thank you for taking the time to provide feedback on Garden Pointe Apartments. We try our best to provide advanced notice if electricity/water is going to be down. When emergencies arise, we need to act in the moment and it causes short notice. We are currently working to resolve the issue with FedEx. We will be installing a package room on-site. We will provide more information as that gets closer. Thank you again for your feedback. It allows us to continue to improve. Have a great day.
I signed my lease on May 13th. Nothing but issues since the day I’ve moved! A couple of days after I signed my lease a new management company came in. I gave them my list of repairs and things I needed done in my apartment. It is now the end of July and they are still not done! All I get is it’s not an emergency! How hard is it to give your tenant a screen door for her patio and repair closet? We had water leak in my building which I reported and ended up having no hot water for over a week and large hole in my kitchen ce... read more
I’m at my wits end with this nasty 🤢 apartment complex. Me and my husband had plans on renewing if new management would professionally address our black mold issues. Even after calling Code Enforcement my toilet is still up on wooden planks, bathroom floor contains moldy rotten wood, and plenty of black mold sprinkled around walls and under carpet. New management treats its maintenance like a catch-all while never addressing the black mold issues but installing a new toilet? They can continue with the half done repairs but... read more
Where do I begin!!! I’ve had no electricity throughout my apartment only in 1 bedroom/kitchen for almost two weeks. Had to find a number to call the office because there under new management and had no phones! No copier didn’t notify us they were under new management and I believe the office was closed is how I found out! They taped signs on the door. The keys don’t work sometimes to enter your building. I have no ac working and I’ve called the office and put in multiple maintenance requests and again I had to find a number... read more
Frequently asked questions about Garden Pointe Apartments
How is Garden Pointe Apartments rated?
Garden Pointe Apartments has a 3.7 star rating with 360 reviews.
When is Garden Pointe Apartments open?
Garden Pointe Apartments is closed now. It will open on Monday at 8:30 a.m.