Gentle Dental Coburg Station

Yanna P. 

on Yelp

3 years ago

You never know whom/what type of dentist you will get. Dentists come and go appointments are canceled last minute dental visits canceled last minute the only good thing in this office is the dental hygienist. 

January B. 

on Yelp

3 years ago

I had a HORRIBLE experience that was a complete debacle, causing me to change dentists and clinics! I had my bi-annual appointment mid-May at which time the hygienist told me, (AFTER she did my cleaning) "The doctor is not in today, but we really should make an appointment to get x-rays and see him. I did so and returned later same month. My appointment was made for 10:00 and was told it would be brief; just needed to get x-rays, have the dentist look at and be done. (NOT the case!) I arrived promptly at scheduled time, got ... read more

Mae Q. 

on Yelp

5 years ago

I have been going to this clinic for over 5 years and I am done with their constant staff changes. Every time I go to get my teeth cleaned there is a new dentist. NO one ever tells you there is a new dentist he just shows up in the room and says he is the new dentist. There are not able to keep more than one dentist at a time so you have no say in who you want your dentist to be. If I got to the doctor and someone strange comes into the room and says he is my new doctor, I would be horrified. Why is it not the same wi... read more

Sheri S. 

on Yelp

5 years ago

Horrible.. they keep sending me bills for my ex's visits.. I've called numerous times & they said they would remove me from his account just got another bill. Guess that was a lie. I feel harassed & looks like I need to take legal action. 

Rebecca B. 

on Yelp

9 years ago

So far I have had the worst dental billing experience ever! My son got braces there almost 2 years ago. My insurance covers $2000 of it. They still have not billed my insurance. I spoke with my insurance who confirm that I have coverage but they gental dental has not properly requested payment. Everytime I call I'm told that they are working on it. Does it take over a year to work on submitting an insurance payment request? Am I the first person with orthodontics insurance? This has been submitted to the floor manager months... read more

Laurel B. 

on Yelp

13 years ago

Wow. One of the most unprofessional places I have ever been to. I work in a field in which I train staff to provide an amazing customer experience. Everyday, I review NPS (Net Promoter Score) and CSATS (Customer Satisfaction). My dentist recommended I see an Orthodontist and referred me to this office. When I made an appointment and requested the address I was told "It's across from the 7/11". Being new to town I had to repeat my need for an address and was told them same thing. The idea of going to a Dentist that mentions... read more

Wallace K. 

on Yelp

14 years ago

All nice people and very efficiently organized with minimal waiting. However, one family member after moving to Portland had to have very expensive work done at Gentle Dental removed and redone, and the Portland dentist was willing to document the GD shoddy work for filing a complaint. Somehow my admittedly limited insurance almost never applies to the procedures they do (and maybe it doesn't, but I'm suspicious). THey refer you to a very limited number of expensive specialists for extraction, implant, crowns, etc. The fact ... read more