Gentle Dental Gresham Village

Cameron P. 

on Yelp

6 years ago

Every time I have visited I have been over charged. They will get there money if your EOBs are less than what they want. They are quick to send you to collections. Letting the assistant finish work is shotty. My crown needed re-cemented and it broke days after the assistant did the work...The office people are only nice if you follow what they want. Meaning, if you argue over what your EOB says you owe and what was paid out and what they think you owe is different..cause they're always right. BS. 

C. H. 

on Yelp

7 years ago

I go in with my paperwork filled out. They mailed it to me in advance. Thought that was a good idea. Woman behind the desk was clearly suffering from a cold, flu, or allergic reaction -- sniffing, coughing, etc. I was relieved, thinking she was just a receptionist. Nope! She was my hygienist! So, at least "Sniffy" has on a mask and gloves, right? She does my x-rays and some more photos (not x-rays, color photos of my teeth). I'm watching this all with great interest. Then, she basically leaves me alone for the better part of... read more

Marry E. 

on Yelp

8 years ago

I was over charged for procedures that my insurance covered, multiple times, even after I had notified them that my insurance did cover these procedures. These multiple over payments would have gone unnoticed had I not asked for an itemized billing report. Customer service to fix this problem was terrible, the woman just rude and unprofessional. So front desk/reception is a nightmare. The dental hygienist and dentists do an okay job, nothing special. 

Taylor D. 

on Yelp

9 years ago

Used to be a great dentist office now it seems like Dr. Kyle Crawshaw is in such a rush he can't even be bothered to finish the work himself. Twice I've been there for a procedure and he has left to let the assistant finish, even after I told him I was unhappy with how my filling was handled after he left last time. The front office staff are also lacking now, I went in for a cleaning and they told me I owed them from my last appointment when I really had a CREDIT. The only reason this office even deserves one star is the aw... read more

Karen H. 

on Yelp

9 years ago

I have been going to this Gentle Dental for many years (over 8) and the service has been up and down over those years. It is currently in a major down swing. After my visit today I am going to switch providers, this was just the last straw. When I arrived at the front desk, one person was on the phone and the other appeared to be doing some paperwork. She greeted me nicely and asked me to wait a minute. I stood there for 5 - 10 seconds and then the phone rang. She answered it and proceeded to change screens and confi... read more

S A. 

on Yelp

9 years ago

The doctor and practice is very deceiving and uncaring. Dr. Kyle and the rest of staff pretend like they are friendly and are doing ethical work. I over heard the staff speaking about making a monthly quota for their finances. I came in for a cleaning and examination but I was rushed. The hygienist cleaned my teeth way too fast and the whole process was done in under 45 minutes for my first appointment. The doctor recommend fillings even though I've always had excellent dental health. He told me there was a cavity near my o... read more

Farm S. 

on Yelp

10 years ago

My first time there with my 4 year old, I wasn't impressed when I walked in, no greeting everyone kind looked away. But I thought the assistance and Dr. was nice so until my 4 year was being a four year old and wasn't staying still and finally the Dr. had a break down a yells out something along with my daughters name, so looked up at her she pretended nothing happened anyway we check out my daughters crying the whole time.. When j left I letter hearing yell out my daughter name and thought to myself do I want I to bring my ... read more