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Gentle Dental Irvington
- Dentists
- Tucson, AZ
About this business
Location details
1360 W. Irvington Road, suite 180, Tucson, AZ, 85746, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
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Horrible experience. Still getting harassing messages about a bill for work that was NEVER done. Have waited almost 2 months for an appointment for a cleaning. They are never there when you call, or leave early (close at 2 for the day). Giving 1 star in generous. I do not think they deserve anyone's business or money and do not trust that my insurance was not billed for services not provided as well.
Business response:
Thank you for your review. We will reach out to the Business manager and Director of Operations to discuss how we can improve. They will be reaching out to you within 48 hours. We apologize for the inconvenience.
My review will be brief in as much as I am giving Gentle Dental the same rating as apparently everybody. This business is pathetically scammy. Don't go there. I changed dentists two years ago and haven't gotten around to this review until now. My first visit to Gentle Dental was to the Cortraro Rd. location. The dentist said I had gum disease. My gum pocket numbers were quite high. Of course, he said, I needed deep cleaning and followups 4 times yearly. Most times during my follow-ups hygienists reported my numbers were stil... read more
Business response:
Good morning Mr. ********** you for taking the time to reach out and sharing your experience. Im truly sorry that your experiences did not reflect the level of care and service you have come to expect from Gentle Dental.We appreciate you bringing this to our attention and have forwarded your concerns to the Director of Operations for the Gentle Dental ******** and ************* as well as the individual office maangers so we can ensure your concerns are addressed and reviewed appropriately.Thank you again for taking the time... read more
I have gone to Gentle Dental ********** for two cleaning appointments. These should be covered by insurance in whole and I decline services like fluoride that would cost extra. A year ago they asked for a $50 payment at the end. I called it out and said that it is all covered by insurance. They "double checked" it and said I was good to go. No extra payment needed. This last visit (February 2026) I was fielding work emails during the down time and didn't flag it in the end. I paid the $50ish dollars and they gave me a printe... read more
Business response:
Good morning thank you for reaching out to us and taking the time to share your experience with us. We truly appreciate your feedback. I will be submittng your review to the Business Manager so this situation can be addressed andsteps can be taken to help prevent similar issues from occurring with other patients in the future. We sincerely apologize for your experience. If there is anything we can do to help regain your trust or assist you with returning for care, please let us know. We would be happy to help in any way we c... read more
Complaint Against: Gentle Dental Employee: ***** *****, Dental Hygienist I am filing a review regarding an upsetting and unprofessional experience during my deep cleaning appointment on 6/12/2026 3PM.From the start, ***** ***** spoke to me in a tone that felt judgmental when asking about my dental history. I explained I had not had a deep cleaning before and had not been to a dentist since I was a teenagersomething I am already self-conscious about. Instead of being supportive, her demeanor made me feel embarrassed.During th... read more
Some of their front desk customer service managers are rude and shift manager too and ************************* needs to do more .very bad experience
if I could give negative stars I would. I haven't been there in 3 years and at this point I feel like it's harassment with what they're doing. I've been over charged and they've continued to send me a "bill". They don't even send it every month and the paper looks completely fake and pixelated. I always payed out of pocket even when I initially had insurance nothing was ever covered but they never let me leave without paying. We turned them into better business bureau last year and reported again now and realized they had th... read more
Horrible business with billing. They scam there customers. Once someone uses them and they pay they keep billing and asking for more money
Gentle Dental is a rip-off. They upcharge for services that are covered by insurance. They also charge for services you could live without to run up your bill. I got my insurance company on the phone with Gentle Dental and agreed they changed me for services covered by insurance. They agreed they owe me $87. It's been 3 months trying to get my money.
Frequently asked questions about Gentle Dental Irvington
How is Gentle Dental Irvington rated?
Gentle Dental Irvington has a 4.4 star rating with 761 reviews.
When is Gentle Dental Irvington open?
Gentle Dental Irvington is closed now. It will open at 8:00 a.m.