Gentle Dental Irvington

Laura R 

on BBB

2 years ago

Didn't have a problem with the dentist but billing is a nightmare! Was told I didn't have insurance twice, which I did. They don't bill insurance at times, which I finally got straightened out. Was told my portion for oral surgery was over $800.00, which I paid, to later find out my portion was only $200.00. Its been 4 months and still waiting for my refund. 2 weeks ago I was told "The checks in the mail." Worse business practice ever!!! 

Aaron B 

on BBB

2 years ago

My initial 1st visit at their ******************** ***********. 8am appointment. Dentist rushes on front door late at 810 am. Her hygienist doesn't arrive to work until 830am. Meanwhile neither of them acknowledging me after being called by to dental chair. Finally had to get up and leave. Obviously felt extremely uncomfortable with their professionalism and tge care I was about to receive. This place is ridiculous! The hygienist didn't care either. Dentist was worried she was going to be reported. 

Joe M 

on BBB

2 years ago

I am sad to report that I have lost trust in this clinic I once praised. The lack of concern for my pain, the fumbling of caring for my ongoing needs, and the gaslighting of my personal health is is nothing short of obscene. Clearly this clinic does not give a rip about making sure their patients have longterm relationships and care. 

Donna T 

on BBB

2 years ago

What is the culture being permeated at the Gentle Dental office located at *********************************************************************? The question is being asked based on my interactions with the dentist on October *****, 2022. The dentist attempted to file down my bridge without my permission because the lab did not make it properly.Fast forward to February 27, 2024. I was extremely disappointed when the licensed oral health professional (hygienist), did not thoroughly clean my teeth. During previous visits, the... read more

Larry H 

on BBB

2 years ago

The switch to the new accounting software has left perplexed. I now receive 3 years of billing information with 0 credits. I believe that I have been overcharged, but it is difficult to sort it out based on the information they provide. Do not use Gentle Dental. 

Joel L 

on BBB

2 years ago

I received care from Gentle Dental on 11-22-22, 12-15-22, 1-20-23 and a cleaning 2-7-23. I paid some $ and my insurance was billed. I had a cleaning on 08-08-23 at which time I was advised I had a credit from a previous payment which the insurance had covered. I was told it would be applied to the cost of the cleaning. I explained and confirmed by phone that my cleanings were always covered, not subject to the maximum benefit level. I was told they had to bill the insurance and then they would be able to determine if I had m... read more

Joel H 

on BBB

2 years ago

Avoid, Avoid, Avoid. I visited twice with my son for the orthodontist with the prospect of getting him braces. The first time, we had to wait an hour after our scheduled appointment before he was seen. The second time, we waited 40 minutes past our appointment and finally got up and left.The receptionist never checked on us and spent the majority of her time on the phone with some friend or family member dealing with personal issues.Please start holding businesses, especially medical-based businesses, accountable for their w... read more

Dr G 

on BBB

2 years ago

Fncking garbage company. If given the opportunity to rewind time and yank my own teeth out instead I'd do that. The over charged and after THREE appointments for the same issue they still couldn't get their act together. Go somewhere else. Or, grab some pliers, rip out your own ************* wipe your a** with a twenty dollar bill. It'll be less painful, and less expensive. 

kathy t 

on BBB

2 years ago

Absolute nightmare in ****, **! I had a filling done and the Dentist did such a horrible job that I had to have the tooth redone at another practice. My filling was cracked with sharp edges and I was in horrible pain for week. They charged my insurance and I had to pay $1200 out of pocket at the other dentist to fix it. I disputed my copay with my credit card company for service paid but service not rendered and won! Thankfully the new dentist took amazing pictures of the botched job and cracked tooth that I submitted ***** ... read more