Gentle Dental Irvington

Kristina K 

on BBB

8 months ago

I had to have a root taken out from under my dentures and I had to wait 4 months to get in for that along with ill fitting dentures as I say they are but gentle dental does not say that as my dentures rock back and forth when I eat and causing significant sores in my mouth, neck and sinuses because of the rubbing. I got my root taken out and went back in to get new dentures. But my insurance will not approve the dentures as the dentist wrote down in notes that it is something else that is wrong and it is not ill fitting and ... read more

Kathleen M 

on BBB

10 months ago

I actually like my dentist at the ************** location, but their accounting department is another story. I mailed them a personal check in June 2025 for work done in May. Since the check hadn't cleared by August, and after talking to one of the employees in the office on *******, I told them I would put a stop payment on that check because it must have been lost in the mail. I then paid through my bank, and the bank shows the check was sent on August 13th, but has never been cashed. In the meantime, I get a bill showing ... read more

Cassondra R 

on BBB

11 months ago

Unexpected balance billing A breach can occur when an office provides an inaccurate cost estimate & then insists on charging the patient more than was originally agreed upon. In-network dentists cannot bill patients 4 a contractual write off but out-of-network dentists can unless state law or the patients plan prohibits it Balance billing: A dentist who is in-network with an insurance plan agrees to accept the insurance company's "allowed amount" as full payment for covered services. It is a breach of contract 2 bill the pat... read more

Clay M 

on BBB

a year ago

This place is in the business of scamming people. Dentist tried to charge me $500 out of pocket for a laser cleaning (I dont think anyones insurance would cover this bogus). I opted out of that and then he refused to clean my teeth via any other method. Ill be reporting this business to the BBB and my insurance company. Absolute scum of the earth; preying on the less fortunate of this city. Was tempted to walk out part way through exam. Extremely predatory and aggressive. The office workers and hygienists are nice. DO NOT CO... read more

Victoria C 

on BBB

a year ago

My older non-native English speaker father in law was charged over $1,600 for a procedure that was NOT done. Patient requested a refund that was apparently issued but it has been 5 months and still have not received the refund. Multiple visits to the office to request funds. I (a white female) have had to step in to get management to start to give a more accurate timeline and explanation of why the money has not been refunded. I feel there has been discrimination and an assumption that because he is older and not as proficie... read more

Katie G 

on BBB

a year ago

This business does NOT care about it's clients,in my opinion. They were asked to check with my insurance before work was done. They lied, saying call was made. Insurance says there were no calls in the call log showing that. They did work that EXCEEDED annual allowance, unknown to me. I was left with a $1000 plus bill, as a senior this will be a lengthy process to pay off. The mgr would not come to the phone when I called, but told the assistant I was talking with to tell me they wouldn't accept accountability, that it was a... read more

Amanda H 

on BBB

a year ago

I recently took my son to gentle dental for his first exam with this new dentist.We had to wait a very long time for the first visit, 6+ months. I've never had to wait so long before for a first visit but was told it's been this way for a while-pretty much since covid and the world turned upside ******* has been my experience with every dentist I've ever been to (we've moved several times so I've had to change dentists multiple times), my first visit has always included a cleaning after the exam. We were not told when I sche... read more

Elizabeth N 

on BBB

a year ago

Went in for a standard exam and cleaning. Was told I had several things wrong with my teeth that would cost me thousands. Along with needing a deep cleaning that would be $300 AFTER insurance. Decided to get a second opinion at another dentist. I had no pain and at my last dental visit nothing was wrong with my teeth. Called to get X-rays that insurance paid for, they wanted to charge me $50 to obtain my X-rays. I refused to pay them and went to the new dentist. I did not need a deep cleaning and only needed one filling. Ins... read more

Dakota T. 

on BBB

a year ago

Worst Dental experience I have experienced. I worked with the ortho team for four years. My braces were supposed to be on for two years. They left excessive gaping in the top front teeth, making the gaps even wider than what they were when we started the office has taken accountability and has blamed me for why my teeth looked the way that they do. They saidit was due to my oral health. The office manager is extremely rude and manipulative. she does not take accountability. They could care less about their patience instead o... read more