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Gentle Dental Kansas

4.4

About this business

Location details

13100 W. 87th, Lenexa, KS, 66215, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 7:00 p.m.
Tue8:00 a.m. to 5:00 p.m.
Wed8:00 a.m. to 6:00 p.m.
Thu8:00 a.m. to 5:00 p.m.
Fri7:00 a.m. to 2:00 p.m.
Sat8:00 a.m. to 2:00 p.m.
SunClosed
4.4491 reviews
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Craig K.'s profile image
Craig K. 
rating
9 years ago

Awful experience. I would never recommend anyone to that office. They wait until after I get x-rays to tell me they can't clean my teeth today because of low staffing. When that was my primary reason for my visit. Tell me that when I get there instead of wasting my time also unethical. 

Business response:

Dear Craig K., Thank you for taking the time to post your feedback and appreciate you bringing your concerns to our attention. It is essential for you to know our primary goal is patient satisfaction and excellent service. We take your comment very seriously and would like to help resolve this matter with you. If you would like to talk to someone regarding your experience or online review, please call us at (913) 248-8880 . Thank you. 

Bryan D.'s profile image
Bryan D. 
rating
10 years ago

Nothing but frustration and disappointment here. I was in the unfortunate situation of needing to make a same day dental appt on a Friday after I had a chipped tooth needing repair. My regular dentist is closed on Fridays and Dr. Brown had same day availability so I scheduled for that afternoon. Unfortunately I would soon find out why she had availability. Long story short, my right front tooth was chipped and needed repair. I have had this repair done multiple times as the original chip occurred in fifth grade. Dr. Brown ... read more

Sam E.'s profile image
Sam E. 
rating
11 years ago

Front desk staff was great, very personable. The young lady that cleaned my teeth was very pleasant as well as the other young lady that cleaned my teeth. They both did a wonderful job! My problem is with the actual dentist, I laid there in the office for at least 15 minutes before I had to complain to get the Dentist to see me. She came in, offered no explanation to why she was late. My thing is if I make an appointment and pay for the service I would appreciate the Dentist to be on time, if I were over 15 minutes late my a... read more

Business response:

Dear Sam, Thank you for taking the time to post your feedback. It is essential for you to know that we value you as our patient and our primary goal is patient satisfaction and excellent service. We take your comment seriously and would like to discuss this matter with you. Please contact our Customer Service line at 800-461-7451. We hope to speak with you soon. 

Janis E.'s profile image
Janis E. 
rating
12 years ago

I Ended up with a root canal after their dental work failed. I went to a gentle dental after a recommendation from friend. They seemed nice but nice doesn't make them good. I had a crack tooth I had been waiting to fill (while it wasn't bothering me) I decided to get it fixed at Gentle Dental. I should've know it was a bad idea when they said they were going to charge me about $165 for laughing gas because it wasn't covered by insurance. Less then three months later, I started having extreme tooth pain around the area they f... read more

Business response:

Dear Janis, Thank you for your feedback. We take your comment seriously and would like to discuss your situation with you. Please contact our Customer Service line at (800) 416-1433. We hope to speak with you soon. 

C L.'s profile image
C L. 
rating
13 years ago

I was given a ph# through this yelp review. I thought I was going to talk with the person who responded to this review, instead what I got was the customer service line. It was nice that they would file a "complaint" through the corporate office, but it would take 30 days to receive my refund....if I receive one. It's too bad that the dental office couldn't have just worked with me. These people are old school and not in a good way. With my experience with some dentists they try to put you in the most helpless place the... read more

Business response:

Dear C.L, Thank you for your feedback. We take your comment seriously and would like to discuss your situation with you. Please contact our Customer Service line at (800) 416-1433. We hope to speak with you soon. 

Frequently asked questions about Gentle Dental Kansas

How is Gentle Dental Kansas rated?

Gentle Dental Kansas has a 4.4 star rating with 491 reviews. 

When is Gentle Dental Kansas open?

Gentle Dental Kansas is open now. It will close at 2:00 p.m.