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Glo Tanning
- Tanning
- Keller, TX
About this business
Location details
940 Keller Pkwy, Suite 240, Keller, TX, 76248, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I have been a member since 2022 and canceled today. I am SO tired of going in there, getting completely prepped for a tan and then a spray tan only to stand there while the spray shoots out air!!!!! This has happened to me multiple times. Something is always broken at this establishment- always! The staff, besides a couple, have zero customer service skills. Rather than saying "sorry for the inconvenience" or even an "I'm sorry" in general it's like they couldn't care less. Today I sat in the lobby with a robe on, a hair net... read more
Business response:
Hi, Ashley! Thank you for bringing this to our attention. We are truly sorry that your experience fell short of expectations. We would love the opportunity to hear more about your visit and see how we can make things right. Please reach out to us at hello@glotanning.com so our team can assist you directly. We hope to connect with you soon.
Highland Village location. The wait time to get checked in is ridiculous and once checked in there is additional and usually too long of a wait. They can't keep employees so rarely does everyone working even no what's going on nor do they have the tenacity to run efficiently. Customer service is not a priority with this location ans I tried reaching out to corporate annd got zero resolve or response.I assume rudeness from employees is acceptable. If zero stars existed, that would be my rating.
Business response:
Hi Marci, We’re very sorry to hear about your experience and truly apologize for the frustration caused. What you described regarding wait times, staffing, and customer service is not the level of care we aim to provide, and we take your concerns seriously. We strive to provide the best service possible and would love the chance to make things right. Please reach out to us at hello@glotanning.com so we can address your concerns directly. We appreciate your feedback and the opportunity to improve.
This place is always so busy, which is great for them. Unfortunately it's so understaffed and the staff that is present has been completely unconcerned with keeping the flow of people serviced. I have given this now several opportunities to see if things could improve but it's just so bad. I've waited over thirty minutes before and had to leave and come back because once placed in a room the machine was out of spray...and the employee said she didn't know if they had any to replenish it. It felt like a joke it was so bad. No... read more
Business response:
Hi Emily, We’re sorry to know about your experience. We’d love the opportunity to assist you, but we were unable to locate an account under your name. To better understand and resolve this issue, please contact us at hello@glotanning.com so we can investigate further. We are committed to making this right and ensuring every visit meets the high standards our clients deserve.
I was a member here for about a year but got so sick of the sales pitch every time I went in for different products. I decided to go back in for a spray tan yesterday and the sales pitches have gotten worse. They would not let me decline the full tour with explanations of the various machines that I have already used several times and then an explanation of about 30 different products, most of which were not even for spray tanning which was what I came in for. I understand offering the tour but to tell a customer they can... read more
Business response:
Hi Reid and Lauren, We’re sorry to know about your recent experience. Our spa consultants are trained to recommend products and services that can enhance our clients tanning journey, and it was never our intention to overwhelm you or make you feel disrespected. We’d love to assist you, but we were unable to locate an account under your name. We are committed to making this right and would appreciate the opportunity to address your concerns. Please reach out to us at hello@glotanning.com — we look forward to hearing from y... read more
Super nice staff, terrible bulb replacement. Bulbs always out and for months. I gave this a whole year hoping it would get better, no such luck. Cancelled my acct., not worth it.
Business response:
Thank you for taking the time to share your experience. We’re glad to hear you found our staff to be friendly, but we’re truly sorry that equipment maintenance did not meet your expectations. Your feedback is important to us, and we take it seriously as we continuously work to improve our salon upkeep and ensure our members enjoy the best experience possible. If you’d be open to it, we’d appreciate the chance to connect directly to learn more and address your concerns. Please feel free to reach us at hello@glotanning.com o... read more
Every girl who works here has a TERRIBLE attitude. They try to oversell even when you already have products & I even got charged multiple times for something I didn't ask for when getting a spray. Couldn't dispute it, but watch out for this location. Don't ask them any questions either because they won't be happy to answer or help whatsoever!
Business response:
Hi Kay, We’re really sorry to hear about your experience and appreciate you bringing it to our attention. We take feedback like this seriously and would love the opportunity to look into it further, but unfortunately, we weren’t able to locate your account based on the information provided in your review. If you're open to it, please reach out to us directly at hello@glotanning.com or give us a call at 479-966-4977 so we can work to make this right. Thank you again for your feedback – we’re committed to improving and woul... read more
The customer service is a joke. It took me over an hour to cancel my membership and honestly I have serious doubts that it will be canceled!
Business response:
Hi Bob, We're very sorry to hear about your experience and understand how frustrating this must have been. We take feedback like this seriously and would like to investigate what happened further. However, we're unable to locate your membership based on the information provided in your review. Please reach out to us directly at 479-966-4977 or send us an email at hello@glotanning.com so we can look into this and ensure your concerns are addressed promptly. Thank you for bringing this to our attention — we’re committed to... read more
I have had a top tier membership with this company for over 10 years. In the last year it has quickly become progressively worse. Customer service is no longer a priority for Glotan. The final straw was today. 4 people (employees) standing around and only one can check people in??? Waiting for over 10 minutes with one person to check in is not that uncommon for them anymore. Once it was my turn to check in, she informed me she had to go take care of another person in the back. And this was said without any concerned tha... read more
I've been a member here every summer for the last 4 years. When I first joined, everything was great. As each year has passed, the spa machines and spray tan machines seem to struggle. This summer has been the worst with ALWAYS having at least 1 machine down (I have yet to go the last 2 months where everything was working). 2 things I tried to do today would not work. The guy who came out of the VersaSpa before me (only one was working-the other was "down") said his tan was very blotchy (noticeable from the bronzer pat... read more
Frequently asked questions about Glo Tanning
How is Glo Tanning rated?
Glo Tanning has a 4.3 star rating with 379 reviews.
When is Glo Tanning open?
Glo Tanning is closed now. It will open at 9:00 a.m.