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Glo Tanning
- Tanning
- Keller, TX
About this business
Location details
940 Keller Pkwy, Suite 240, Keller, TX, 76248, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I was a member here for about a year but got so sick of the sales pitch every time I went in for different products. I decided to go back in for a spray tan yesterday and the sales pitches have gotten worse. They would not let me decline the full tour with explanations of the various machines that I have already used several times and then an explanation of about 30 different products, most of which were not even for spray tanning which was what I came in for. I understand offering the tour but to tell a customer they can... read more
Business response:
Hi Reid and Lauren, We’re sorry to know about your recent experience. Our spa consultants are trained to recommend products and services that can enhance our clients tanning journey, and it was never our intention to overwhelm you or make you feel disrespected. We’d love to assist you, but we were unable to locate an account under your name. We are committed to making this right and would appreciate the opportunity to address your concerns. Please reach out to us at hello@glotanning.com — we look forward to hearing from y... read more
Super nice staff, terrible bulb replacement. Bulbs always out and for months. I gave this a whole year hoping it would get better, no such luck. Cancelled my acct., not worth it.
Business response:
Thank you for taking the time to share your experience. We’re glad to hear you found our staff to be friendly, but we’re truly sorry that equipment maintenance did not meet your expectations. Your feedback is important to us, and we take it seriously as we continuously work to improve our salon upkeep and ensure our members enjoy the best experience possible. If you’d be open to it, we’d appreciate the chance to connect directly to learn more and address your concerns. Please feel free to reach us at hello@glotanning.com o... read more
Every girl who works here has a TERRIBLE attitude. They try to oversell even when you already have products & I even got charged multiple times for something I didn't ask for when getting a spray. Couldn't dispute it, but watch out for this location. Don't ask them any questions either because they won't be happy to answer or help whatsoever!
Business response:
Hi Kay, We’re really sorry to hear about your experience and appreciate you bringing it to our attention. We take feedback like this seriously and would love the opportunity to look into it further, but unfortunately, we weren’t able to locate your account based on the information provided in your review. If you're open to it, please reach out to us directly at hello@glotanning.com or give us a call at 479-966-4977 so we can work to make this right. Thank you again for your feedback – we’re committed to improving and woul... read more
The customer service is a joke. It took me over an hour to cancel my membership and honestly I have serious doubts that it will be canceled!
Business response:
Hi Bob, We're very sorry to hear about your experience and understand how frustrating this must have been. We take feedback like this seriously and would like to investigate what happened further. However, we're unable to locate your membership based on the information provided in your review. Please reach out to us directly at 479-966-4977 or send us an email at hello@glotanning.com so we can look into this and ensure your concerns are addressed promptly. Thank you for bringing this to our attention — we’re committed to... read more
I have had a top tier membership with this company for over 10 years. In the last year it has quickly become progressively worse. Customer service is no longer a priority for Glotan. The final straw was today. 4 people (employees) standing around and only one can check people in??? Waiting for over 10 minutes with one person to check in is not that uncommon for them anymore. Once it was my turn to check in, she informed me she had to go take care of another person in the back. And this was said without any concerned tha... read more
I've been a member here every summer for the last 4 years. When I first joined, everything was great. As each year has passed, the spa machines and spray tan machines seem to struggle. This summer has been the worst with ALWAYS having at least 1 machine down (I have yet to go the last 2 months where everything was working). 2 things I tried to do today would not work. The guy who came out of the VersaSpa before me (only one was working-the other was "down") said his tan was very blotchy (noticeable from the bronzer pat... read more
Horrible customer service. Cancelled several months ago and they continue to charge and make you go through hoops and bounds and drag their feet while continuing to charge and will not give any refund for lag time. Every time I try to follow up they just tell me it's in process.
Glo has a lot to offer as far as red light, tanning beds, and spray tans. The staff is really hit or miss. My membership lapsed so I only buy a one off spray tan as needed for events. Today I went in to get one and the system was down for several minutes. Understood things happen. Then when it came back up, the girl informed me since I don't have a membership.. she has to give me a tour. I reassured her I was just here last week and they didn't make me do that, also I've been tanning here for the past 2 years. Apparently glo... read more
Business response:
We appreciate you taking the time to share your feedback, Jen. And we are genuinely sorry to hear about your recent experience. Your satisfaction is of utmost importance to us, and we take your feedback seriously. We understand your frustration and would like to investigate this matter further to better understand what went wrong. If you could kindly provide me with your contact information, we would be grateful for the opportunity to make things right and address any specific issues you encountered. We would appreciate it i... read more
We have been trying to get the billing stopped for months now and get reimbursed for being over charged. They have refused to fix the problem and it is impossible to get any help. I would never recommend this business to anyone. They froze our account and continue to charge our account a monthly fee. Terrible customer service
Frequently asked questions about Glo Tanning
How is Glo Tanning rated?
Glo Tanning has a 4.3 star rating with 373 reviews.
When is Glo Tanning open?
Glo Tanning is closed now. It will open tomorrow at 9:00 a.m.