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Gold Standard Automotive Network, Inc.
- Draper, UT
About this business
Location details
13693 South 200 West, Suite 110, Draper, UT, 84020, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very knowledgeable about their products and financially what to expect in the case a repair is needed.
Business response:
Thank you for your review!
I had a great experience over the phone Im really hoping to have a great experience when my car gets fixed everything seems to be under warranty. Fingers crossed Ill leave feedback for you guys so far so good.
Business response:
Thank you, ******!
Had a great experience with *** today. She took care of all of my questions that I had. So thankful for *** and the Gold Standard automotive coverage.
Business response:
Thank you for this great feedback and we look forward to working with you in the future!
No cover what they promise when it start, basically I have to pay 80% of the total cost of the repair. Nothing good
Business response:
*****,Our records show we approved your recent claim based on the terms and conditions of your contract. TENK00171517 In your contract under Definitions it explains that we source pricing of like, kind and quality at the time of repair. We even gave you an additional 20% markup on the used part to try and assist on the repair. Please give us a call if you would like to discuss further.
Not worth ***** sounds great until you make a claim dont cover what they say. Not even the free oil change was free. There terrible every shop I went to said there horrible to work with. And coverage is just horrible will weasel out any way they can. But want ***** so insane never waste money on these warranties.
I had my vehicle ONE year before it was totaled. Used the warranty once. Paid over ***** for it. Contacted them about a partial reimbursement and they denied it. ************.
Business response:
Mr. Morgan,Our records show we have paid a total of $2,996.10 in claims for your contract therefore there was no cancellation refund owed to you due to claims paid. We used the calculation on the terms listed under the cancellation section of the agreement, a pro-rated amount of the Agreement Purchase Price, based on the greater days in force or miles driven based on a term of 5 years or 100,000 (one-hundred thousand) miles from the date of sale and mileage listed on page 1, less a seventy-five ($75) cancellation fee and whe... read more
The day before the last day of our warranty period we were told by Gold Standard that we were good to file a claim the next day to replace our battery, which was covered by our contract. But the next day someone else at Gold Standard told us that our warranty had expired. This was in the middle of the day when there were still several hours before COB, close of business. Yes, that was the last day of the warranty period. But the warranty had not expired yet because the last day is included in the time frame the warranty is s... read more
Business response:
We are sorry for your frustration. Your battery should have been paid, and we have addressed this with the manager of the customer service team. Someone will be reaching out to you to explain what is needed to correct this issue or please send a copy of your invoice receipt to *********************************************************** so we can process your battery reimbursement. If you have any other questions, please call ************.
My A/C went out, and in March of this year I got a quote to get it fixed. The shop quoted me at about $3000. Gold Standard said they would pay $1500. The guy at the shop told me that if he used the parts Gold Standard wanted him to use the A/C was going to go out again real soon. I took it to another place and got a quote for $2800. I decided I would wait until I had money to fix it. Now, last week, at the end of August my truck wouldn't start. I took it to a shop and they said the siezed A/C unit was taking amps from the st... read more
Business response:
Mr. ***** thank you for reaching out with your concerns. After review of your claim, we found the new repair facility you took your vehicle to was requesting less components and that is why the authorized amount went down from your original authorization amount. Please feel free to reach out to us at ************** to discuss this further.
The worst decision paying for this warranty the dealer i bought my car from a 2013 mazdaspeed 3 said this warranty covers POWERTRAIN. Literally a month and a half and the engine blew. i took it to a ***** dealership where they found the engine was blown submitted a quote to gold standard and the warranty company denied it because the cause of failure is not covered. The adjuster then proceeded to make every excuse in why the claim was denied and told me the only amount that would have been covered was $1200 dollars anyways. ... read more
Business response:
Hello ***********************, Your claim was denied because the cause of failure was not covered. We are sorry you do not like the denial. We are bound by the terms and conditions of the contract you chose. Your contract was our 4-month or 4,000-mile contract (whichever comes first), and it has minimal coverage, with a maximum payable for the engine of $1200. This is all listed in your contract. Best of luck with future endeavors.
Frequently asked questions about Gold Standard Automotive Network, Inc.
How is Gold Standard Automotive Network, Inc. rated?
Gold Standard Automotive Network, Inc. has a 4.1 star rating with 830 reviews.
When is Gold Standard Automotive Network, Inc. open?
Gold Standard Automotive Network, Inc. is closed now. It will open tomorrow at 7:00 a.m.