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Gold Standard Automotive Network, Inc.
- Draper, UT
About this business
Location details
13693 South 200 West, Suite 110, Draper, UT, 84020, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very easy to communicate and connect with. Explained process very well. ***** from claims was amazing. He helped me navigate through multiple issues with my wife's car. He walked me through everything, shared with me rationale as to how they work and what they could help me with. He even shared with me approaches to look out for to make sure the mechanic was truly taking care of me. ***** is very good at what he does and my family was fortunate to have him as our guy in claims and I do feel he would do anything he could to t... read more
Business response:
Thank you, ****; ***** is an excellent asset to Gold Standard, and we appreciate your recognition of him. Thank you for your review.
Very knowledgeable about their products and financially what to expect in the case a repair is needed.
Business response:
Thank you for your review!
I had a great experience over the phone Im really hoping to have a great experience when my car gets fixed everything seems to be under warranty. Fingers crossed Ill leave feedback for you guys so far so good.
Business response:
Thank you, ******!
Had a great experience with *** today. She took care of all of my questions that I had. So thankful for *** and the Gold Standard automotive coverage.
Business response:
Thank you for this great feedback and we look forward to working with you in the future!
I am so frustrated to have wasted money on this useless warranty. Despite the fact that we bought the most expensive bumper-to-bumper option, they have NEVER covered a single mechanical issue. I believe they covered 2 oil changes and even that wasnt easy. We have spent THOUSANDS of dollars in the past 2 years and every time we call them, not only is it a cumbersome process, it always turns out that that specific thing that we need happens to not be covered. What a coincidence! DO NOT WASTE YOUR MONEY!!!
Business response:
*****,We are unable to locate a contract for you based on your email. Please provide us with more information like your contract number or your vin# so we can assist your concerns. If you would like to speak to us please call our **************** Team at ************. Thank you!
No cover what they promise when it start, basically I have to pay 80% of the total cost of the repair. Nothing good
Business response:
*****,Our records show we approved your recent claim based on the terms and conditions of your contract. TENK00171517 In your contract under Definitions it explains that we source pricing of like, kind and quality at the time of repair. We even gave you an additional 20% markup on the used part to try and assist on the repair. Please give us a call if you would like to discuss further.
Not worth ***** sounds great until you make a claim dont cover what they say. Not even the free oil change was free. There terrible every shop I went to said there horrible to work with. And coverage is just horrible will weasel out any way they can. But want ***** so insane never waste money on these warranties.
I had my vehicle ONE year before it was totaled. Used the warranty once. Paid over ***** for it. Contacted them about a partial reimbursement and they denied it. ************.
Business response:
Mr. Morgan,Our records show we have paid a total of $2,996.10 in claims for your contract therefore there was no cancellation refund owed to you due to claims paid. We used the calculation on the terms listed under the cancellation section of the agreement, a pro-rated amount of the Agreement Purchase Price, based on the greater days in force or miles driven based on a term of 5 years or 100,000 (one-hundred thousand) miles from the date of sale and mileage listed on page 1, less a seventy-five ($75) cancellation fee and whe... read more
The day before the last day of our warranty period we were told by Gold Standard that we were good to file a claim the next day to replace our battery, which was covered by our contract. But the next day someone else at Gold Standard told us that our warranty had expired. This was in the middle of the day when there were still several hours before COB, close of business. Yes, that was the last day of the warranty period. But the warranty had not expired yet because the last day is included in the time frame the warranty is s... read more
Business response:
We are sorry for your frustration. Your battery should have been paid, and we have addressed this with the manager of the customer service team. Someone will be reaching out to you to explain what is needed to correct this issue or please send a copy of your invoice receipt to *********************************************************** so we can process your battery reimbursement. If you have any other questions, please call ************.
Frequently asked questions about Gold Standard Automotive Network, Inc.
How is Gold Standard Automotive Network, Inc. rated?
Gold Standard Automotive Network, Inc. has a 4.1 star rating with 835 reviews.
When is Gold Standard Automotive Network, Inc. open?
Gold Standard Automotive Network, Inc. is closed now. It will open tomorrow at 7:00 a.m.