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Gold Standard Automotive Network, Inc.
- Draper, UT
About this business
Location details
13693 South 200 West, Suite 110, Draper, UT, 84020, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I had my vehicle ONE year before it was totaled. Used the warranty once. Paid over ***** for it. Contacted them about a partial reimbursement and they denied it. ************.
Business response:
Mr. Morgan,Our records show we have paid a total of $2,996.10 in claims for your contract therefore there was no cancellation refund owed to you due to claims paid. We used the calculation on the terms listed under the cancellation section of the agreement, a pro-rated amount of the Agreement Purchase Price, based on the greater days in force or miles driven based on a term of 5 years or 100,000 (one-hundred thousand) miles from the date of sale and mileage listed on page 1, less a seventy-five ($75) cancellation fee and whe... read more
The day before the last day of our warranty period we were told by Gold Standard that we were good to file a claim the next day to replace our battery, which was covered by our contract. But the next day someone else at Gold Standard told us that our warranty had expired. This was in the middle of the day when there were still several hours before COB, close of business. Yes, that was the last day of the warranty period. But the warranty had not expired yet because the last day is included in the time frame the warranty is s... read more
Business response:
We are sorry for your frustration. Your battery should have been paid, and we have addressed this with the manager of the customer service team. Someone will be reaching out to you to explain what is needed to correct this issue or please send a copy of your invoice receipt to *********************************************************** so we can process your battery reimbursement. If you have any other questions, please call ************.
My A/C went out, and in March of this year I got a quote to get it fixed. The shop quoted me at about $3000. Gold Standard said they would pay $1500. The guy at the shop told me that if he used the parts Gold Standard wanted him to use the A/C was going to go out again real soon. I took it to another place and got a quote for $2800. I decided I would wait until I had money to fix it. Now, last week, at the end of August my truck wouldn't start. I took it to a shop and they said the siezed A/C unit was taking amps from the st... read more
Business response:
Mr. ***** thank you for reaching out with your concerns. After review of your claim, we found the new repair facility you took your vehicle to was requesting less components and that is why the authorized amount went down from your original authorization amount. Please feel free to reach out to us at ************** to discuss this further.
The worst decision paying for this warranty the dealer i bought my car from a 2013 mazdaspeed 3 said this warranty covers POWERTRAIN. Literally a month and a half and the engine blew. i took it to a ***** dealership where they found the engine was blown submitted a quote to gold standard and the warranty company denied it because the cause of failure is not covered. The adjuster then proceeded to make every excuse in why the claim was denied and told me the only amount that would have been covered was $1200 dollars anyways. ... read more
Business response:
Hello ***********************, Your claim was denied because the cause of failure was not covered. We are sorry you do not like the denial. We are bound by the terms and conditions of the contract you chose. Your contract was our 4-month or 4,000-mile contract (whichever comes first), and it has minimal coverage, with a maximum payable for the engine of $1200. This is all listed in your contract. Best of luck with future endeavors.
I would give zero stars if it was an option. I went and bought an expensive extended warranty when I bought my used car good for 7 years ******* miles, I havent even put ****** miles on it since I bought the car in 2020. I bought the silver plan for 3500$ Very recently I had to have some a/c repair work done, the compressor clutch went out and my gold standard warranty company decided to refuse any coverage on this repair. In the pamphlet I received it clearly stated that the compressor clutch is one of the covered items. Ev... read more
Business response:
Hello ********************, after reviewing your contract, we found NO CLAIMS have ever been denied. As we have previously advised, in a separate platform, you never had to contact us regarding denied claims as you have never had a claim denied. We are unsure where your statement of "Every time I try to utilize my warranty, they deny my claim" stems from, but you must be thinking of another company.Best wishes.
Last August had steering gear box go out now 7000 miles later the same thing they won't stand behind it. They say the paid out once that's all you get WOW nice warranty
Business response:
Hello, **************. Unfortunately, your contract only covers components original to the vehicle, and we only cover a failed component once. Therefore, because we already covered the component and it is no longer original to the vehicle, we could not cover the failure the second time.
If I could give zero stars to this company I would. I messaged them and have not heard anything back. We were told when we purchased this warranty that it would cover almost all reasonable repairs with the exception of some electrical things. That was a lie. They have barely covered anything for us and we have had to have several repairs done on our vehicle recently. Beyond frustrated with them. Do not waste your money on this.
Business response:
Hello *******, we have reviewed your complaint and found that we have approved 6 claims for over $2000. Unfortunately, not all of your failures fall within your coverage. You stated that you were told at the time of purchase that the contract would cover all reasonable repairs. However, Gold Standard was not there at the time of purchase, so you cannot speak to what the dealer said or didn't say; this is why you have a contract that outlines your coverage. Based on all of your claims submitted, we have met all contractual ob... read more
Do not buy any service agreement with this scam company. They are very limited as to what they pay for, mostly things that do not break. I had coverage for over two years and finally called to see if they would cover a repair Of course that was not covered . Retired Marine Combat Veteran, do not ever purchase this scam!
Business response:
Hello *****, I am sorry, but we do not have a contract for *************************, so we cannot speak to your complaint directly. We can say that our contracts clearly outline what is covered. Not all plans have equal coverage. We do have some limited plans and some plans that cover almost everything. Of course, our customers can cancel if they feel the plan they chose will not meet their needs. If you have any other questions, please call customer service, and we are happy to help you.
Where is the zero star? This is the worst warranty company ever. No mechanic in ******* would honor it and the salesman never told me it expired, they said it was a lifetime warranty. I wasted $2000 for this and could not use it. I feel like I was robbed , and would like a full refund. This company is horrible
Business response:
Hello *******, you purchased a 3-year or 50,000-mile service contract; you did not purchase a lifetime service contract. The service contract terms and conditions are shown directly above your signature, so there is no confusion. Your contract did not say lifetime; it said 3 years/50,000 miles. ** the dealership that sold you the vehicle and the service contract stated it was something other than what was listed on the contract, your time to question it was then and there when you were with the dealer going over the contract... read more
Frequently asked questions about Gold Standard Automotive Network, Inc.
How is Gold Standard Automotive Network, Inc. rated?
Gold Standard Automotive Network, Inc. has a 4.1 star rating with 838 reviews.
When is Gold Standard Automotive Network, Inc. open?
Gold Standard Automotive Network, Inc. is closed now. It will open at 7:00 a.m.