This profile has been claimed by the business owner or representative.
Gold Standard Automotive Network, Inc.
- Draper, UT
About this business
Location details
13693 South 200 West, Suite 110, Draper, UT, 84020, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Worst company to deal with as when you ask about your contract they dont dont offer any assistance.. one day the item is covered the next day. The item is not, and they cant explain it. Besides, they keep telling you the contract is different than what you bought.. I would recommend finding a different extended warranty company that is more organized.
Business response:
Hi Ben, Thank you for taking the time to leave a review. After reaching your review, we have found that you were always told that the running board motor(s) are not covered under your plan. We cannot assist with the repairs if the component doesn't fall within coverage. As to the contract you purchased vs. what you bought, we suggest you speak with your selling dealer. We adjudicate our claims from the contract that was entered into our system. If you have any other questions, please call customer service at 833-852-4653.
Worst service EVER!!!! My DEF system went out, which is a critical item in the operation of the engine, and they denied the claim saying we dont do exhaust systems. Any diesel mechanic knows that the system (as directed by the **** is necessary for the vehicle. Instead, I was told that they would be OK to do a claim when the motor blows. And this is not the first time. 6 months ago, my power steering system went out. They covered a bit of it, but not all. Stating that should the metal shavings get into the covered items late... read more
Business response:
Hello *********************. We are sorry that you have not been happy with your coverage. You have had 2 prior claims, that we paid $3,529.27 towards ************. The only items that were not approved were components that were not covered. We did not cover the power steering reservoir because it is not a covered component. Whether metal chucks were embedded or not, it is not a covered component and could not be covered under any circumstance. As for the DEF system, none of our plans cover it; as mentioned prior, if it's no... read more
A bunch of crooks. We paid for the titanium package and they agreed to only pay 27% of our claim because they only cover malfunctions, even though ALL OF the problems are malfunctions. When speaking to my husband, they flat out told him, they would lose money from what we paid for our warranty if they covered our claim. This company is a sham. They should not be in business
Business response:
Hello *******, we have looked into your complaint and found the following. You have had four (4) claims; the total approved amount is $3,244.22. Your most recent claim had a requested total of the covered components of $2,720.33; we approved $1,823.17 (67%) of the requested amount. If your service center stated you would lose money, they were not aware of the prior claims that were paid. You, of course, can cancel your contract at any time for a pro-rated refund minus claims paid and the cancellation fee. If you would like t... read more
Extremely unhappy Customer: AC Compressor needed replacement in my AUDI SUV. **** only pays $135 *** in labor costs and they DO NOT pay The Shop dollar for dollar, they instead find parts online from ************** and itemizes those parts as suggestions for the shop, an AUDI DEALERSHIP mind you, to reference from! **** also doesnt pay for Diagnostics, nor belts either; so for them to advertise that they are one to the top INCLUSIVE warranty companies is a flat out tale!I have had extended warranty contracts in previous year... read more
Business response:
Hello *******, thank you for taking the time to leave a review. Management has looked at your claim and found that we approved the repair/replacement costs per your contract terms and conditions. If you would like to go over your contract with customer service they can assist you with any questions you may have.
Frequently asked questions about Gold Standard Automotive Network, Inc.
How is Gold Standard Automotive Network, Inc. rated?
Gold Standard Automotive Network, Inc. has a 4.1 star rating with 831 reviews.
When is Gold Standard Automotive Network, Inc. open?
Gold Standard Automotive Network, Inc. is closed now. It will open tomorrow at 7:00 a.m.