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Gold Standard Automotive Network, Inc.
- Draper, UT
About this business
Location details
13693 South 200 West, Suite 110, Draper, UT, 84020, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
They are a rip offI had a leak in my car took it to Range Rover they said its the radiator they wanted me to pay $2300 plus gold standard informed them they will only pay $1300 so I thought an extra $1000 is to much so I asked can I take to a different shop they said yes,found a different shop they were charging $1300 Gold standard send them an authorization for $693 I told them that dont make sense if I would have known I wouldnt have bought there service when I purchased my car. looks like to me they will make you pay half... read more
Business response:
Hello *******, we have looked into your claim and found the following. Both repair facilities you have visited are charging around $675 for a part that can be purchased for anywhere between $113 and $265 - we approved $318. Not even Land Rover charges what *********** facilities are charging. As for the labor, your contract has contract limits for the labor per hour rate of $135 an hour for franchise repair facilities and $100 an hour for independent. The franchise repair facility you first went to was charging $220 an hour ... read more
THIS WARRANTY COMPANY IS NOT WORTH THE MONEY OR REPUTABLE. I got all of their brochures from a independent dealership in ******, **; who is their partner. I called their customer service to verify where I could take my *** X5 before any issues happened. I was advised, any ASE Certified repair shop would be fine. I eventually had to towed my vehicle to a local *** Dealership in June 2023, and this company under their platinum plan denied all claims? I called customer service and challenged their denials, and oh it was denied ... read more
Business response:
Hello *****, we have looked into your claim and found that you purchased the limited lifetime base powertrain plan, which could only offer assistance with repairs. We show we approved the maximum allowable per your contract for the Oil Filter Housing Gasket, $400.00. The other items that failed did not fall within your limited coverage. The claim has since been cancelled due to the contract being cancelled. If you have any questions please call customer service, we are happy to assist you.
This is the corst extended warranty ever. I repeat do not get this coverage. They look for any reason not to fix your car and the customer service tells you anything they just took my 5k now i have no car !
Business response:
********, thank you for reaching out, we have looked into your claim situation and see that you have had only 1 claim submitted and weissued an authorization for $4,743.00. We are usure as to what are referring to.
Tried to cancel warranty after selling vehicle and still havent received payment.its been two and a half months and they still give me the runaround.had *********** me the cancellation form and after one and a half months called back and they said they hadnt received it.faxed them a. New form and one and a half months hadnt received anything.called back and they said they received the fax on cancellation but dont know why they hadnt did anything. I bought another car and would probably bought a warranty from them but after t... read more
Business response:
Thank you, *****, for taking the time to leave a review. We have looked into your cancellation, and we did receive a fax with a cover letter that said you wanted to cancel, but no form, then another fax with the same cover letter, and the next page is cut off. Without the completed form, we cannot cancel a contract. The contract has been canceled, and we did backdate the cancellation to March 23rd. We have also initiated the refund to go directly to you and have contacted the dealer to request they issue any portion of the r... read more
Worst company to deal with as when you ask about your contract they dont dont offer any assistance.. one day the item is covered the next day. The item is not, and they cant explain it. Besides, they keep telling you the contract is different than what you bought.. I would recommend finding a different extended warranty company that is more organized.
Business response:
Hi Ben, Thank you for taking the time to leave a review. After reaching your review, we have found that you were always told that the running board motor(s) are not covered under your plan. We cannot assist with the repairs if the component doesn't fall within coverage. As to the contract you purchased vs. what you bought, we suggest you speak with your selling dealer. We adjudicate our claims from the contract that was entered into our system. If you have any other questions, please call customer service at 833-852-4653.
Worst service EVER!!!! My DEF system went out, which is a critical item in the operation of the engine, and they denied the claim saying we dont do exhaust systems. Any diesel mechanic knows that the system (as directed by the **** is necessary for the vehicle. Instead, I was told that they would be OK to do a claim when the motor blows. And this is not the first time. 6 months ago, my power steering system went out. They covered a bit of it, but not all. Stating that should the metal shavings get into the covered items late... read more
Business response:
Hello *********************. We are sorry that you have not been happy with your coverage. You have had 2 prior claims, that we paid $3,529.27 towards ************. The only items that were not approved were components that were not covered. We did not cover the power steering reservoir because it is not a covered component. Whether metal chucks were embedded or not, it is not a covered component and could not be covered under any circumstance. As for the DEF system, none of our plans cover it; as mentioned prior, if it's no... read more
A bunch of crooks. We paid for the titanium package and they agreed to only pay 27% of our claim because they only cover malfunctions, even though ALL OF the problems are malfunctions. When speaking to my husband, they flat out told him, they would lose money from what we paid for our warranty if they covered our claim. This company is a sham. They should not be in business
Business response:
Hello *******, we have looked into your complaint and found the following. You have had four (4) claims; the total approved amount is $3,244.22. Your most recent claim had a requested total of the covered components of $2,720.33; we approved $1,823.17 (67%) of the requested amount. If your service center stated you would lose money, they were not aware of the prior claims that were paid. You, of course, can cancel your contract at any time for a pro-rated refund minus claims paid and the cancellation fee. If you would like t... read more
Extremely unhappy Customer: AC Compressor needed replacement in my AUDI SUV. **** only pays $135 *** in labor costs and they DO NOT pay The Shop dollar for dollar, they instead find parts online from ************** and itemizes those parts as suggestions for the shop, an AUDI DEALERSHIP mind you, to reference from! **** also doesnt pay for Diagnostics, nor belts either; so for them to advertise that they are one to the top INCLUSIVE warranty companies is a flat out tale!I have had extended warranty contracts in previous year... read more
Business response:
Hello *******, thank you for taking the time to leave a review. Management has looked at your claim and found that we approved the repair/replacement costs per your contract terms and conditions. If you would like to go over your contract with customer service they can assist you with any questions you may have.
Frequently asked questions about Gold Standard Automotive Network, Inc.
How is Gold Standard Automotive Network, Inc. rated?
Gold Standard Automotive Network, Inc. has a 4.1 star rating with 839 reviews.
When is Gold Standard Automotive Network, Inc. open?
Gold Standard Automotive Network, Inc. is closed now. It will open at 7:00 a.m.