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Gold Standard Automotive Network, Inc.
- Draper, UT
About this business
Location details
13693 South 200 West, Suite 110, Draper, UT, 84020, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
If I could give zero stars to this company I would. I messaged them and have not heard anything back. We were told when we purchased this warranty that it would cover almost all reasonable repairs with the exception of some electrical things. That was a lie. They have barely covered anything for us and we have had to have several repairs done on our vehicle recently. Beyond frustrated with them. Do not waste your money on this.
Business response:
Hello *******, we have reviewed your complaint and found that we have approved 6 claims for over $2000. Unfortunately, not all of your failures fall within your coverage. You stated that you were told at the time of purchase that the contract would cover all reasonable repairs. However, Gold Standard was not there at the time of purchase, so you cannot speak to what the dealer said or didn't say; this is why you have a contract that outlines your coverage. Based on all of your claims submitted, we have met all contractual ob... read more
Do not buy any service agreement with this scam company. They are very limited as to what they pay for, mostly things that do not break. I had coverage for over two years and finally called to see if they would cover a repair Of course that was not covered . Retired Marine Combat Veteran, do not ever purchase this scam!
Business response:
Hello *****, I am sorry, but we do not have a contract for *************************, so we cannot speak to your complaint directly. We can say that our contracts clearly outline what is covered. Not all plans have equal coverage. We do have some limited plans and some plans that cover almost everything. Of course, our customers can cancel if they feel the plan they chose will not meet their needs. If you have any other questions, please call customer service, and we are happy to help you.
Where is the zero star? This is the worst warranty company ever. No mechanic in ******* would honor it and the salesman never told me it expired, they said it was a lifetime warranty. I wasted $2000 for this and could not use it. I feel like I was robbed , and would like a full refund. This company is horrible
Business response:
Hello *******, you purchased a 3-year or 50,000-mile service contract; you did not purchase a lifetime service contract. The service contract terms and conditions are shown directly above your signature, so there is no confusion. Your contract did not say lifetime; it said 3 years/50,000 miles. ** the dealership that sold you the vehicle and the service contract stated it was something other than what was listed on the contract, your time to question it was then and there when you were with the dealer going over the contract... read more
They are a rip offI had a leak in my car took it to Range Rover they said its the radiator they wanted me to pay $2300 plus gold standard informed them they will only pay $1300 so I thought an extra $1000 is to much so I asked can I take to a different shop they said yes,found a different shop they were charging $1300 Gold standard send them an authorization for $693 I told them that dont make sense if I would have known I wouldnt have bought there service when I purchased my car. looks like to me they will make you pay half... read more
Business response:
Hello *******, we have looked into your claim and found the following. Both repair facilities you have visited are charging around $675 for a part that can be purchased for anywhere between $113 and $265 - we approved $318. Not even Land Rover charges what *********** facilities are charging. As for the labor, your contract has contract limits for the labor per hour rate of $135 an hour for franchise repair facilities and $100 an hour for independent. The franchise repair facility you first went to was charging $220 an hour ... read more
THIS WARRANTY COMPANY IS NOT WORTH THE MONEY OR REPUTABLE. I got all of their brochures from a independent dealership in ******, **; who is their partner. I called their customer service to verify where I could take my *** X5 before any issues happened. I was advised, any ASE Certified repair shop would be fine. I eventually had to towed my vehicle to a local *** Dealership in June 2023, and this company under their platinum plan denied all claims? I called customer service and challenged their denials, and oh it was denied ... read more
Business response:
Hello *****, we have looked into your claim and found that you purchased the limited lifetime base powertrain plan, which could only offer assistance with repairs. We show we approved the maximum allowable per your contract for the Oil Filter Housing Gasket, $400.00. The other items that failed did not fall within your limited coverage. The claim has since been cancelled due to the contract being cancelled. If you have any questions please call customer service, we are happy to assist you.
This is the corst extended warranty ever. I repeat do not get this coverage. They look for any reason not to fix your car and the customer service tells you anything they just took my 5k now i have no car !
Business response:
********, thank you for reaching out, we have looked into your claim situation and see that you have had only 1 claim submitted and weissued an authorization for $4,743.00. We are usure as to what are referring to.
Tried to cancel warranty after selling vehicle and still havent received payment.its been two and a half months and they still give me the runaround.had *********** me the cancellation form and after one and a half months called back and they said they hadnt received it.faxed them a. New form and one and a half months hadnt received anything.called back and they said they received the fax on cancellation but dont know why they hadnt did anything. I bought another car and would probably bought a warranty from them but after t... read more
Business response:
Thank you, *****, for taking the time to leave a review. We have looked into your cancellation, and we did receive a fax with a cover letter that said you wanted to cancel, but no form, then another fax with the same cover letter, and the next page is cut off. Without the completed form, we cannot cancel a contract. The contract has been canceled, and we did backdate the cancellation to March 23rd. We have also initiated the refund to go directly to you and have contacted the dealer to request they issue any portion of the r... read more
Worst company to deal with as when you ask about your contract they dont dont offer any assistance.. one day the item is covered the next day. The item is not, and they cant explain it. Besides, they keep telling you the contract is different than what you bought.. I would recommend finding a different extended warranty company that is more organized.
Business response:
Hi Ben, Thank you for taking the time to leave a review. After reaching your review, we have found that you were always told that the running board motor(s) are not covered under your plan. We cannot assist with the repairs if the component doesn't fall within coverage. As to the contract you purchased vs. what you bought, we suggest you speak with your selling dealer. We adjudicate our claims from the contract that was entered into our system. If you have any other questions, please call customer service at 833-852-4653.
Worst service EVER!!!! My DEF system went out, which is a critical item in the operation of the engine, and they denied the claim saying we dont do exhaust systems. Any diesel mechanic knows that the system (as directed by the **** is necessary for the vehicle. Instead, I was told that they would be OK to do a claim when the motor blows. And this is not the first time. 6 months ago, my power steering system went out. They covered a bit of it, but not all. Stating that should the metal shavings get into the covered items late... read more
Business response:
Hello *********************. We are sorry that you have not been happy with your coverage. You have had 2 prior claims, that we paid $3,529.27 towards ************. The only items that were not approved were components that were not covered. We did not cover the power steering reservoir because it is not a covered component. Whether metal chucks were embedded or not, it is not a covered component and could not be covered under any circumstance. As for the DEF system, none of our plans cover it; as mentioned prior, if it's no... read more
Frequently asked questions about Gold Standard Automotive Network, Inc.
How is Gold Standard Automotive Network, Inc. rated?
Gold Standard Automotive Network, Inc. has a 4.1 star rating with 837 reviews.
When is Gold Standard Automotive Network, Inc. open?
Gold Standard Automotive Network, Inc. is closed now. It will open at 7:00 a.m.