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Grand Legacy At The Park
- Hotels
- Anaheim, CA
About this business
Location details
1650 S Harbor Blvd, Anaheim, CA, 92802, United States
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Bad
Bad
What they offer is not available at this time but no price reductions Everything was closed. Or you couldn't get to have continental breakfast not available. No ice on property Close to Disney
Fair The bed was too hard for my liking. And the water temperature was too tepid; the shower never got fully HOT and it was nearly impossible to get hot water in the sink without wasting a gallon of water waiting for the water to warm. Great location for visiting the Disneyland Resort, plus a friendly staff.
Business response:
Hello, Thank you for taking the time to share your experience. I apologize for the experience you encountered at our hotel. We pride ourselves on great customer service and as evidenced by most of our reviews we do offer fantastic accommodations, service and rates. Should you decide to stay with us again, we would take that opportunity to be of better service to you and your family. Thank you,
Fair
They want your money not to provide service I did not receive the room I had reserved for the night. They waited until I paid and signed the papers and I went to my room to find out I was not getting the room I asked for. They had no way to accommodate me for the inconvenience. I even received a call a week before to confirm my stay but didn’t get any information on my room changing either.
Extremely noisy hotel. No sound proofing at all! So very noisy. Could hear the person in the room text to us snoring. Other side we could hear the TV. Poorly built Location
Disappointing The hotel only had one elevator for the whole hotel, the bar up stairs made the elevator impossible to use. The keys weren’t even ready when we got in at 6:30 pm. Staff was fine but did not enforce masks or sanitation. I like that it was close to Disney other then that it wasn’t great.
Business response:
Hi Jenafer, We appreciate your feedback and will make sure to utilize it to fine-tune our operations. Our hotel does require all staff and guests to use face masks in all hotel's public areas. We are happy to see you gave us a 10 out of 10 on cleanliness. If there is anything further we can assist you with, please do not hesitate to contact me. Thank you for staying with us!
Frequently asked questions about Grand Legacy At The Park
How is Grand Legacy At The Park rated?
Grand Legacy At The Park has a 4 star rating with 11,675 reviews.
When is Grand Legacy At The Park open?
Grand Legacy At The Park is open now. It is open 24/7.