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Grand Legacy At The Park
- Hotels
- Anaheim, CA
About this business
Location details
1650 S Harbor Blvd, Anaheim, CA, 92802, United States
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Poor management Noise came through the window, people passing by with suitcases seemed like throughout the night. Front desk staff was unfriendly. Management refused to let me book another night at the rate I had purchased the two other precious nights despite Booking.com contacting them. Room was clean and served it’s purpose, a clean and comfortable place to sleep.
Fair value and close to Disneyland The bed was very uncomfortable. The curtains don't keep the light out. The walls are thin. We had what look like mold on our shower ceiling. Called the front desk a few times for items for our room since covid doesn't allow daily cleaning and communication wasn't up to par because everytime items were brought to our room it wasn't in the quantity we asked for or items weren't even brought. I like the hotel is close to Disneyland's entrance. Pool area was very fun for the kiddos. The elevato... read more
Staff wasn’t professional when guest were around. The bed was uncomfortable Location
Sleepless🥱 The beds were horrible the pillows were lumpy and stiff we asked for a roll away it was so bad that my son had to put the mattress on the floor! Across from Disneyland/Disney Ca
Fair Staff...no smoking area...very loud. Close to Disney
Business response:
We apologize that one of our front desk associates did not live up to our customarily superior standard of outstanding customer service. All staff members take immense pride in our ability to help our guests feel comfortable and welcome, and we apologize this was not your experience. Please rest assured that staff has been re-trained as necessary to ensure that this does not occur again.
Bad Bed and pillows were not comfortable. Rooms were basic for the price and ask for a room Upgrade and couldn’t fulfilled it for my gf birthday Close to the park
Business response:
We apologize that your experience was anything less than satisfying. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments will be addressed.It is our hope that you will give us another opportunity to serve you. Again, we apologize for the inconvenience during your stay and hope to see you during your next visit
Bed bugs Was bit up by bed bugs in my three day stay currently 6 months pregnant and couldn’t enjoy my trip due to my neck and arm being bit up
Business response:
We apologize that you found a pest in your room. Please know that this is not common. Our hotel, along with several others in the Disneyland Resort area, has a company that provides routine preventative pest control; however, every now and then one manages to somehow evade the system. We hope this was not too much of an inconvenience during your stay! We do not currently, nor have we previously, had an issue with pests of any kind. Our hotel, along with many others in the Disneyland Resort area, has a company that provides r... read more
Poor Close to Disneyland Roches in the room and rude staff
Bed bugs I was bit up by bed bugs the first night I am 6 months pregnant and woke up to my neck bitten up It was close to Disneyland but wish I would’ve stayed in another hotel close by
Frequently asked questions about Grand Legacy At The Park
How is Grand Legacy At The Park rated?
Grand Legacy At The Park has a 4 star rating with 11,675 reviews.
When is Grand Legacy At The Park open?
Grand Legacy At The Park is open now. It is open 24/7.