This profile has been claimed by the business owner or representative.
Grand Prairie Ford
- Car Dealers
- Grand Prairie, TX
About this business
Location details
701 East Palace Parkway, Grand Prairie, TX, 75050, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Nico was very helpful but quickly passed me on to another sales person. I told him specifically which truck I wanted to see and he brought out a different truck. The truck I purchased was missing an antenna, the sales guy promised repeatedly that he would get me a new antenna, which never happened. Also, it’s been almost a week since my purchase and I’ve yet to receive an email with information regarding the sale or paperwork I signed. The product specialist said I’d have it by Monday.
Business response:
Thank you for sharing your feedback. We're glad to hear that you found Nico helpful, but we’re sorry to hear that the rest of your experience did not meet expectations. It’s important to us that every step of the process—from selecting the right vehicle to post-sale communication—is handled with care and follow-through. We’d like the opportunity to look into this and help resolve your concerns. Please reach out to Maricela Vera at Mvera@grandprairieford.com so we can assist you further and ensure you receive the support you ... read more
Great great dealership everything worked out very friendly. Got the vehicle that I want. We referred them to other family members and friends
Business response:
Thank you for your kind words! We're so happy to hear that everything worked out perfectly for you and that you got the vehicle you wanted. It's great to know that you’ve referred us to family and friends—we truly appreciate your trust and support. We look forward to continuing to serve you and your loved ones in the future!
Many thanks to Karla in finance and Tyler and Ron on the sales team. Entire staff are friendly and professional. Will recommend to friends and family.
Business response:
Thank you for your wonderful feedback! We're so glad to hear that Karla, Tyler, and Ron provided you with excellent service. It’s great to know that the entire staff was friendly and professional. We truly appreciate your recommendation and look forward to assisting you, your friends, and family in the future!
Very happy how the transaction went thru, very satisfied how I was able to decided with help of dealership people
Business response:
Thank you for your feedback! We're thrilled to hear that the transaction went smoothly and that our team was able to assist you in making a confident decision. We appreciate your satisfaction and look forward to helping you again in the future!
Very prompt and courteous service, would definitely buy from here again. From the test drive to pulling off the lot, painless experience.
Business response:
Thank you for your kind review! We're thrilled to hear that your experience was prompt, courteous, and painless from start to finish. It's great to know that we made your car buying process smooth and enjoyable. We truly appreciate your feedback and look forward to helping you again in the future!
Great costumer service! !! Must faster than normal! Highly recommend to anyone that is looking for a new vehicle
Business response:
Thank you for your wonderful feedback! We're so glad to hear that you had a fast and positive experience with our customer service. We truly appreciate your high recommendation and are happy to know that we could make your vehicle shopping experience smoother. We look forward to assisting you again in the future!
I had an outstanding experience working with Jackie. He listened to my needs, answered all my questions with patience, and made the entire process smooth and stress-free.
Business response:
Thank you for sharing your outstanding experience! We're so glad to hear that Jackie took the time to truly listen, answer your questions with patience, and make everything smooth and stress-free. Providing a comfortable and helpful experience is what we strive for, and it’s great to know Jackie delivered on that. We appreciate your feedback and hope to assist you again in the future!
Stellar and welcoming They were both very patient and understanding, I had an excellent follow up and I will recommend them to everyone I know
Business response:
Thank you for your amazing feedback! We're so glad to hear that you had a stellar experience and felt welcomed throughout the process. Patience and understanding are so important to us, and it's great to know that you felt supported. We truly appreciate your recommendation and look forward to assisting you and anyone you refer in the future!
This is the dealership where I do all of my business. Sales and Service. The new management since John Poe, the General Manager, has been there is focused on providing exceptional customer service. I dealt with Jon Jensen and Ron Smith, and was blown away by how well they took care of me. Purchasing a new vehicle is a big deal but they made it easy. When you are looking for a dealership, do not hesitate to include Grand Prairie Ford in your choices. I am glad I did.
Business response:
Thank you for your loyalty and for sharing your experience! We're delighted to hear that we continue to be your go-to dealership. It’s great to know that Jon Jensen and Ron Smith took such great care of you and made your purchase an easy and enjoyable process. We also appreciate your recognition of the exceptional customer service under John Poe’s leadership. Your recommendation means a lot, and we look forward to serving you again in the future!
Frequently asked questions about Grand Prairie Ford
How is Grand Prairie Ford rated?
Grand Prairie Ford has a 4.3 star rating with 11,531 reviews.
When is Grand Prairie Ford open?
Grand Prairie Ford is open now. It will close at 8:00 p.m.