Great Expressions Dental Centers - Red Bud

Teresa F 

on BBB

2 years ago

I would give a zero if I could. I set up an appointment online for a cleaning at the **************** office on ******* and *********. Why was I able to set it up for 7:00pm if they didnt take new patients at that time? Thursday July 20, 2023. I got to the office a half hour early and after waiting forever for someone to come to the front desk I was told that they had tried to contact me to say that they didnt make appointments for new patients for 7:00pm. The girl rattled off 2 phone numbers one over 20yrs old. I set up the... read more

Vincent B 

on BBB

2 years ago

over paid 1k. waited hours on phone hours no reps answering. left number no calls. left emails no answer. going on for months, they need investigation. horrible billing always overcharging and everyone has perio so hygenist can charge 300 every cleaning. have sensitive teeth since crowns made and occlusion is horrible when eating. im moving to new clinic. i worked in Army dental 6 years and this is ******. cant even get a customer rep. think they are going out of business or sonething 

Nicholas P 

on BBB

2 years ago

This office has filed information incorrectly to my insurance, saying I owe them. This dispute is still active 15 months after the surgery. I have all my paperwork proving I don't owe them any more money. They sent a debt collector after me 10 months after the surgery. The debt collector was more helpful, I was able to submit my paperwork to them and the debt collection closed my case. The office disagreed with their assessment and is still sending me letters, bills and emails about my balance with them. I call corporate off... read more

Graham W 

on BBB

2 years ago

Just a terrible experience working with this company. After almost two years of bad service, and them always trying to upcharge me/sell me stuff I don't need. I finally decided to take my business elsewhere. In order to go to my new dentist, I needed Great Expressions to email my X-rays to my new Dentist. I went into the office 2 weeks ago to sign the release form, which I feel like I could've done online but whatever. The nice lady at the front desk gave me the number for patient services and said I could call patient servi... read more

Relena A 

on BBB

2 years ago

Wow, where do we start..On my insurance I had *****. available.So I went in with a plan, my plan. What I could afford. After talking, we decided at 488. plus what it cost for cleaning which was supposed to be covered..Ended up with 5 root canals, which 2 caps fell off the first night, and 784. total charge. It was goingbto be 9 something but they decided not to charge me for the gas..I honestly feel like according to their plan, that was their intent and were pushed me into procedures I didn't want..pushy people.. 

Leif J 

on BBB

2 years ago

This office is a scam. I have insurance and they charged for extra cleaning that was totally covered by my insurance. Then they told me I needed additional dental work and it would cost $95 which I paid. They then sent me an additional bill for like $350.00, I refused to pay. 

Ren M 

on BBB

2 years ago

I agree with the other reviews: Great Expressions Dental in ******, ** is a giant scam. Their method with me was to first sell me a worthless discount plan that didnt cover the expensive dental work recommended by the hygienist through inflicting guilt and fear that I could loose my teeth and then did very frequent and expensive scaling cleanings with even more expensive needed medicine. When I told ****, the hygienist before we started that the treatments are too expensive ( $1,000, $400 and $297) he went ahead anyway, sham... read more

walaa s 

on BBB

2 years ago

they always find way to over charge **, there is $10 i have to pay me and my family under *****, not sure what is it about, they don't even provide a mask or take a temp., office said its corporate policy, called corporate no body answer the phone, left several messages and nobody return my call, bad place for business, stay away 

JEFFREY T 

on BBB

2 years ago

The ************ office is a scam. They said they would accept my insurance and then refused a basic cleaning and tried to upsell me on a $350 cleaning that I would have had to pay out of pocket. They refused to do the procedure covered by my insurance. In addition they tried to sell me a cap for a tooth that was perfectly fine, they said it was preventative. Stay away from this place at all costs.