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Green Imaging
- Healthcare
- Huston, Tx
About this business
Location details
3139 W Holcombe Blvd A104, Huston, Tx, 77005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
By finally getting my EKG scheduled at a place that will actually accept the MDSAFE voucher and perform the exam, which was ordered by my physician 7/24/2023 to check for atrial fibrillation
The credit card information did not work. The patient rep had to contact Green Imaging three times before reaching someone that could help. I waited 45 minutes with her just trying to get the credit card not to decline.
My experience with Green Imaging was not good. I was never given a name of who I was working with , Amanda was their supervisor She tried to schedule me an appointment in a different City, when we have local imaging centers. They put in the wrong Code and had to change it. This was not communicated properly with the imaging center. I had to wait at the imaging center check-in desk for 20 minutes waiting for this to get straightened out
At first I was a bit surprised by all the texting going back and forth. The first young lady that worked with me was very nice but I soon discovered she was scattered and not very focused. My appointment was scheduled after hours. 5:30 eastern standard time on a friday evening. This Appointment was for monday morning at 7:15 a m. There was no way to confirm the appointment with the local imaging supplier. Monday morning at 7:a m my appointment was not in their Que. The young lady that was helping me needs to understand... read more
Business response:
The experience you reported is not typical Green Imaging, and we have the utmost respect for the medical situation we are working to assist. We have taken this feedback back to our team, and we will work through the areas you highlighted that need attention to ensure other patients don't have a similar experience. Your experience is important to us, and I appreciate you letting us know. Green Imaging
I had to wait a week before hearing about when my appointment was scheduled and that was after I reached out first to see how progress was going on getting an appointment. There were also problems with my text’s getting to you which didn’t happen last year.
Business response:
Ms. Moser - I reviewed your chart and it appears there were atypical delays on our end, and we are working to correct this issue. While we never like to receive feedback like this, it is the only way we can fix problems to make sure our process is easy and timely for you. Thank you for taking the time to let us know. Green Imaging
Still needed order with paperwork from Green Imaging- was there 3 hours for less than 15 minute test
Business response:
I am so sorry your experience with us went as it did! That is an inexcusable wait. We do call the day before to make sure the site has the order and a voucher from us. Would you please provide more detail on what they needed that delayed the process? Again, I sincerely apologize.
I contacted you the way I was told and no one contacted me. Had to call again and find my information in your database this left little time before my appointment and in my schedule. Once I got a hold of a human I was promptly taken care of by Amanda.
Business response:
Ms. Reese, I am sorry to learn of this delay, and while I have researched it in our system, I can't yet tell if this is due to technical issues we were having a few weeks ago or a process gap we need to fix. We appreciate your feedback as this is not our typical response time, and indicates a problem requiring attention. thanks, Lee Ann
The process was flawless
Absolutely the best solution to diagnostic imaging. I appreciate the option. Amanda is very helpful and personable.
Business response:
Hi, Donna. Thank you so much for leaving us a stellar review!
Frequently asked questions about Green Imaging
How is Green Imaging rated?
Green Imaging has a 4.8 star rating with 3,296 reviews.
When is Green Imaging open?
Green Imaging is open now. It will close at 5:00 p.m.