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Groove Subaru
- Automotive
- Englewood, CO
About this business
Why Choose Groove Subaru? There are so many reasons to choose Groove Subaru over all the car dealers serving Denver, Englewood and surrounding areas. Our door-to-door delivery program allows you to shop online and choose a car from our inventory without ever leaving the comfort of your own home. With this program, you will work with one of our friendly sales team members over the phone or online, and your new Subaru (and all the paperwork) will arrive at your door within 24 hours. Customer service just doesn't get better th... read more
Location details
5300 S Broadway, Englewood, CO, 80113, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
After I picked up my 2018 Subaru for a warranty repair the detailed of the maintenance warto consider and report was great but the glove box was not reinstalled and on the passenger floor. I did have to install it myself.
Business response:
Darrell, thank you for your business. We are sorry to hear your glovebox needed to be reinstalled - let us know if there are any outstanding issues that you could not resolve: bolson@grooveauto.com.
Tina was great to work with and very responsive. She answered our questions, added what we didn’t know to ask and wasn’t pushy.
Business response:
Hello, thank you for letting us know. We are glad that our team was able to help you find the new Subaru you wanted!
Tina was good and responsive to work with. We don’t really like the car buying process. This worked fine. I don’t recognize the names on the previous page.
Business response:
Hello, thank you for letting us know. We are glad that our team was able to help you find the new Subaru you wanted!
I’ve used this dealership since 1994 when it started as Burt Subaru. I have known many of the service advisors and sales staff for many years. Dan Cassin has helped me purchase my last three new Subarus. I can always count on them for great service and feel like part of the Groove family!
Business response:
Wow - that is great to hear. Thank you for your continued loyalty!
Dan Cassin is fantastic! This was the fastest I’ve bought a car in a long time. I would chill on the scare tactics to use your maintenance program when doing the paperwork, it was a bit over the top! Thank you!!
Business response:
Hello, thank you for letting us know how Dan Cassin performed and we appreciate the feedback on the finance products.
The upselling to buy maintenance plans is ridiculous. They even persisted after telling me the previous plan I purchased expired earlier this summer and I had 1 oil change left on it that they wouldn’t honor. Seeing as how COVID was going on during the maintenance plan and people weren’t driving as much, it should have been extended and honored. Next time I will only work with Brett Tossie who always makes it right.
Business response:
Hello, thank you for bringing this to our attention. It sounds like there is an issue with what was covered on your maintenance plan and we would like to investigate what went wrong here. Please reach out to our Service manager Brian directly at bolson@grooveauto.com so we can get to the bottom of this. Thanks!
We had a smooth experience from start to finish. Adrian did such a nice job keeping us updated on the arrival of our car and it was delivered earlier than expected. And the tint and clear bra was put on quickly prior to pickup. It was great. Thanks!
Business response:
Robyn, thank you for choosing Groove Subaru - we are glad to hear our team did not disappoint!
Andrew and the finance team where very helpful and professional. I will recommend groove to anyone in the future.
Business response:
Thank you for saying so - congratulations on your new Subaru!
Team provides timely updates every time I go in for service. I never feel pressured to perform any recommended services
Business response:
Thank you for letting us know how your experience with us has been!
Frequently asked questions about Groove Subaru
How is Groove Subaru rated?
Groove Subaru has a 4.9 star rating with 10,171 reviews.
When is Groove Subaru open?
Groove Subaru is closed now. It will open at 9:00 a.m.