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Groove Subaru
- Automotive
- Englewood, CO
About this business
Location details
5300 S Broadway, Englewood, CO, 80113, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Tina was great to work with and very responsive. She answered our questions, added what we didn’t know to ask and wasn’t pushy.
Business response:
Hello, thank you for letting us know. We are glad that our team was able to help you find the new Subaru you wanted!
Tina was good and responsive to work with. We don’t really like the car buying process. This worked fine. I don’t recognize the names on the previous page.
Business response:
Hello, thank you for letting us know. We are glad that our team was able to help you find the new Subaru you wanted!
I’ve used this dealership since 1994 when it started as Burt Subaru. I have known many of the service advisors and sales staff for many years. Dan Cassin has helped me purchase my last three new Subarus. I can always count on them for great service and feel like part of the Groove family!
Business response:
Wow - that is great to hear. Thank you for your continued loyalty!
Dan Cassin is fantastic! This was the fastest I’ve bought a car in a long time. I would chill on the scare tactics to use your maintenance program when doing the paperwork, it was a bit over the top! Thank you!!
Business response:
Hello, thank you for letting us know how Dan Cassin performed and we appreciate the feedback on the finance products.
The upselling to buy maintenance plans is ridiculous. They even persisted after telling me the previous plan I purchased expired earlier this summer and I had 1 oil change left on it that they wouldn’t honor. Seeing as how COVID was going on during the maintenance plan and people weren’t driving as much, it should have been extended and honored. Next time I will only work with Brett Tossie who always makes it right.
Business response:
Hello, thank you for bringing this to our attention. It sounds like there is an issue with what was covered on your maintenance plan and we would like to investigate what went wrong here. Please reach out to our Service manager Brian directly at bolson@grooveauto.com so we can get to the bottom of this. Thanks!
We had a smooth experience from start to finish. Adrian did such a nice job keeping us updated on the arrival of our car and it was delivered earlier than expected. And the tint and clear bra was put on quickly prior to pickup. It was great. Thanks!
Business response:
Robyn, thank you for choosing Groove Subaru - we are glad to hear our team did not disappoint!
Andrew and the finance team where very helpful and professional. I will recommend groove to anyone in the future.
Business response:
Thank you for saying so - congratulations on your new Subaru!
Team provides timely updates every time I go in for service. I never feel pressured to perform any recommended services
Business response:
Thank you for letting us know how your experience with us has been!
Easy to make an appointment, great communication and fair prices. I would choose them again.
Business response:
Sanjiv, thank you for working with us and for taking the time to review your experience with Ron and our store!
Frequently asked questions about Groove Subaru
How is Groove Subaru rated?
Groove Subaru has a 4.7 star rating with 12,162 reviews.
When is Groove Subaru open?
Groove Subaru is open now. It will close at 9:00 p.m.