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527 NW North Albany Rd, Albany, OR, 97321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Super friendly girls working there! I'd never been before, but the signs directing traffic were easy to follow, and there were employees working hard everywhere. They even do oil changes! Only lost a star because of the cheapest wash being $8. Still, I was very happy to receive a free car freshener and dash wipe with my car wash from the nice girl helping me. Has MANY vacuums too!
Customer service- 100/10! Shoutout to Stephanie for helping us out! Our car went through the wash and still had some spots that needed to be washed. She made the process super easy and let us go through, again. :)
Business response:
Thank you for the review Christina!
The car wash is not bad...very gentle, maybe to the point of not cleaning the topside very well. The vacuums are super. Also it's very easy and convenient. HOWEVER! Avoid the subscription service. They make it very difficult to cancel. It's easy to "suspend" a subscription for an indefinite period of time but then somehow mine got reinstated without notice, and my credit card began getting charged again without my knowledge or permission. Mighty sketchy...
Business response:
Hey Kaya, we apologize your experience was less than 5 stars. To manage your membership, the best way is to come to the wash in person or to call the wash and one of our staff members can help you.
Happy's is extremely convenient. If your car is extra dirty they allow you to go through as many times as you need to. I live in another town and only used the car wash one day. I thought I ended my subscription but discovered months later I was still being charged every month. When you suspend your account it sets you up to reactivate your account without a way to prevent it from doing that. When I finally realized I had months of charges on my card it was in the middle of the night when it wouldn't do any good to call. I w... read more
Don't recommend wasting money on the $15 wash. I had so much to wipe off after going through and both side mirrors were pushed forward by the wash. I could've done better with a hose at home but I was trying to keep my hands from freezing. They have people directing which is nice and the vacuums aren't too bad. The pictures of the dirty towels were from a brand new pack in my trunk.
Business response:
Hi Jezreel, we have a satisfaction guarantee. Please email us your contact information at guestservices@happyswash.com and we can make this right. We apologize that your experience has not been up to our normally excellent standards.
I drove through and signed up for a membership during their promotion of .01 cent for the first month. I inquired about a fleet account since we own a small dealership in town and have dusty cars often. The gal took my phone number to have someone call me to set something like that up, but after a month of waiting (and not using the car wash at all, unsure of whether or not I had an actual account set up or not), I never heard from anyone. I paid for a few car washes until I realized that one of my dealer plates worked to op... read more
Business response:
Hi Sara, we apologize that your experience has not been up to our normally excellent standards. Please email us your contact information at guestservices@happyswash.com and we can take care of this.
When I showed up they gave me a water bottle and a wipe for my dash. Overall this was a great start and everyone working there seemed very nice. The reason for the poor review is the wash was horrible. I wish I wouldn't have even gone to this car wash. It was the worst cleaning of my truck i have ever recieved. It was cool that everyone was nice, but what I really wanted was a clean vehicle and that did not happen.
Business response:
Hello Jon, we are sorry your wash experience was not up to our excellent standards. Can you please email us at guestservices@happyswash.com and we can make it right for you?
Been reading all the reviews and I agree with the not so good ones. Took my car in for the free wash when they had the grand opening (I seldom use a credit card to sign up for anything, especially for car washes membership). Well, car came out somewhat clean. Had to bring my door mirror back into position as it almost got torn off going through the wash. Then, realized my back wiper was dang near broken off (lucky for me it was not but had to elbow grease it back into place). Someone needs to tape it down prior to entering t... read more
So easy to get hooked in by signing in with credit card - BUT once signed up for monthly service there is no way to CANCEL!!! Website does not allow that option & no phone number! This appears to be a deceptive business practice.
Business response:
Hello David, we can definitely help you cancel your plan if that's what you'd like to do. Our phone number is on our website in the locations section. Please give us a call and we can help you out. 541-791-7636.
Happy's Drive Thru Car Wash has a 4.4 star rating with 509 reviews.
Happy's Drive Thru Car Wash is closed now. It will open at 8:00 a.m.