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Hayes Hollow at Hidden Falls
- Wedding Chapels
- Spring Branch, TX
About this business
Location details
2222 Bridal Veil, Spring Branch, TX, 78070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 8:00 a.m. to 7:00 p.m. |
Beautiful venue, but very remote. Plan on providing a shuttle or other transportation options for your guests, especially those who aren't familiar with the area!
Business response:
Thank you for your compliment on the beauty of the venue. We love being in the Hill Country as we feel the setting is really what makes us unique but understand we can feel remote to some. :) When we opened in 2013, some GPS systems were't friendly to us but we are now recognized on the map, making it easy for people to get here. Happy almost 2 year anniversary! We hope married life has been lots of fun! Thank you again for celebrating with us as one of our first weddings.
My husband and I were married at the Lodge at Bridal Veil Falls on 11/16/2013. The wedding turned out to be the most amazing, spectacular day of my life! I sincerely believe I chose the best venue in the San Antonio and surrounding areas! I chose The Lodge at Bridal Veil Falls based on a blue print and digital images, and it was a decision and I definitely do not regret! It turned out ABSOLUTELY BEAUTIFUL! The building itself is so wonderfully built, and includes a huge ballroom and bride and groom suites (the bridal suite i... read more
Business response:
Hi Michelle! We are so pleased that your wedding was everything you dreamed of! Thank you again for choosing us for your special day and best wishes to you and Matt!
I rate this venue a 4 instead of a 5 because we were one of the first weddings there, and it wasn't as "finished" as it could have been. I also wish there had been a second coordinator working the night of our wedding. But, it was a gorgeous area, the lighting, ceremony, space, and setup is amazing. The waterfall background sets the mood, and the indoor/outdoor bar and dancefloor make it great for cooler weather weddings.
Business response:
Hi Ashley! Thank you for taking the time to review us. We are glad you chose us to for your wedding and that you were overall satisfied with everything!
The day of coordinator Aniah was the best part of our stay. She made the rehearsal and day of run smoothly and efficiently. There were minor inconveniences here and there throughout the day, but she did her best to resolve them all in a timely manner. It did seem as though the groom's suite was forgotten about. We couldn't get our TV to work and we ran out of drinks. Neither matter was completely resolved, but in the end it's such a small thing I didn't care. Ultimately the most frustrating aspect of booking with Walter's wa... read more
Business response:
Preston, thank you for taking the time to share your feedback with us! We truly appreciate it and are always working to improve our services and our customers' experience. We will be sure to address these concerns with our team. We wish you the very best in your marriage and are honored we got to host your wedding!
My daughter's wedding was 10/27/23. Our end of night encounter with the General Manager, Lisa Hardwick ruined the evening and upset both groom/bride not to mention us and the entire wedding party!!!!!! We paid a lot of money for our daughter's wedding and to be treated this way was completely uncalled for and appalling! Ms. Hardwick accused the groomsmen of doing something they didn't do. She informed me because of it I wouldn't get my deposit back! She said there were "cameras" in the grooms suite and they have proof. We as... read more
Business response:
Thank you so much for your feedback. We are so sad to hear you had this experience. We appreciate you voicing your concerns and will be sure to address them with management. We wish you all the best - and congratulations to your daughter on her marriage! - Marketing Team
The scenery and esthetics of this venue are amazing. Unfortunately, some of the staff tainted this experience for us. Specifically, Dustin, the Manager. He was NOT helpful, often rude to us and eventually unresponsive to our needs. Onyi, our day of Coordinator was truly an Angel. She saved the evening. My daughters wedding was on Saturday evening. Friday evening they had another event in the space. The next day, when we arrived for our scheduled time, the venue was FILTHY. I only wish it could have been as clean as it was wh... read more
I will preface this review by stating that the property and the facilities are beautiful. Aesthetically, this venue is perfect. The staff and management however are so terrible, that I would advise any bride that does not want to stress on her big day to stay away. We had our wedding in March 2023, things seemingly went smoothly other than the venue and our planning coordinator were very difficult to get a hold of. This then turned into us never once hearing from our day-of coordinator. We arrive to the casitas that we had r... read more
Business response:
Hi Megan, thank you for sharing this with us. We always strive to create exceptional experiences for our couples and guests, and are very sad to hear you didn't feel that way about your event. We appreciate your feedback and will be sure to relay this to our team. Thanks again!
My husband and I were very excited to have our wedding here as it is beautiful in so many ways. However, a few days before our wedding, I got COVID and we had to cancel/reschedule. The venue would not refund us any money, which I think is sad and very disappointing as we spent so much money to have our special day and that situation was out of our control. I understand that it is not the ladies' fault who works for the venue so I’m not upset at them. I’m disappointed that this is a company that cares more about money than tr... read more
Hayes hollow at hidden falls was the venue of my dreams. Although overpriced, I was willing to spend the $30k for bar, food and venue. Customer service was great up until the day of. It was like once they had the total amount of our money, we were nobodies to them. The day of our wedding no one was there to greet us, I was stressed and had to send my mother to find someone to serve our pre service mimosas and beer. When my mom finally found someone on property she was extremely rude and lied to our faces and tried saying she... read more
Business response:
Hello- We have made changes since your event so we appreciate the additional feedback. Hosting your event was our pleasure and we hope that you were still able to create beautiful, life long memories with your guests. We appreciate your review and wish you the best! -Hidden Falls Management
Frequently asked questions about Hayes Hollow at Hidden Falls
How is Hayes Hollow at Hidden Falls rated?
Hayes Hollow at Hidden Falls has a 4.5 star rating with 491 reviews.
When is Hayes Hollow at Hidden Falls open?
Hayes Hollow at Hidden Falls is open now. It will close at 7:00 p.m.