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Hayes Hollow at Hidden Falls
- Wedding Chapels
- Spring Branch, TX
About this business
Location details
2222 Bridal Veil, Spring Branch, TX, 78070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 8:00 a.m. to 7:00 p.m. |
We paid almost $14,000 for this venue. Due to the pandemic raging around our sons wedding date, they were not able to go forward with the wedding. THE VENUE HAS KEPT ALL $14,000!! And we are not the only ones! Walters Wedding Estates is an unethical company taking advantage of this pandemic and basically stealing money!! We are filing a lawsuit against them and have heard of many others!! We have sent certified letters that they have turned away. We were told the regional manager -Jesse Howard would contact us. NOTHING! $14,... read more
A beautiful, TERRIBLY disappointing venue. DO NOT BOOK HERE. I would not wish our sad wedding planning/execution experience on anyone. We celebrated our day on 10/17/20 and we had a magical day thanks to our PRIVATELY hired vendors who actually care about their customers. The venue was just merely the shell attached alongside their unhelpful, unresponsive employees. - Our day of contact, the "day of coordinator" they BS you into thinking you're hiring, Yanitza, was terrible. When we arrived to the venue she WALKED OUT OF the... read more
This venue is BEAUTIFUL but had the worst possible staff! They NEVER answer the phone! Are horrible at responding to emails! When I would ask a question and a team member answered I would later find out that they’re wrong and the answer is completely different. I was constantly having to reach out to them and they were never helpful. Through out the process there was a bunch of hidden fees that they didn’t mention when booking. We paid for a full open bar yet the bartender would barely put any alcohol in the drinks. They wer... read more
Business response:
Hi Alexis! We appreciate your feedback and are sad to hear that you feel this way about our staff. It is our goal to make sure that all of our clients have their dream day and that we help assist in that. We wish you the absolute best in your marriage and again, we appreciate your feedback.
My son had this wedding at Hidden Falls on January 5, 2019. The coordinator was helpful and tried to keep the wedding on schedule. Venue was beautiful and the wedding had a flare of elegance. The bride and groom had their gifts on a table at the entrance of the venue and the ceremony was outside. What the bride and groom didn’t realize was that some of their gift was stolen and some of guest personal identity was stolen. There was no way that any of the guest who were personally invited would be that malicious or deceitful t... read more
This venue is G O R G E O U S! We picked this venue out on the coldest day of the year and still fell in love with it right away. We had a fall, morning wedding at the Hays Hollow venue and it was absolutely perfect. Despite the rain the night before, Kalyn, our day of coordinator, made sure all the seats and walk way were clean and dry and made our special day run so smoothly. She was so helpful and kind through the whole process and I can’t thank her enough! This venue has so much natural beauty and the reception hall is s... read more
Business response:
Hi Dallas! Thank you so much for your stunning review! We are so happy to hear that Kalyn was able to help make sure your perfect day ran smoothly! We are so thankful we got to be a part of your big day and wish you the absolute best in your marriage!
DO NOT GET MARRIED HERE! This venue is part of a large corporation and that was reflected in every step of planning my wedding here. They make NO accommodations, NO exceptions of any kind no matter how reasonable you might think that request is. When you are choosing to give a company upwards of $15,000 of your hard earned money to have your wedding, on a Thursday mind you, one would think they would at least try to make it seem like they cared at all about your vision. Not this place. Again, don't get married here. Don't le... read more
2 stars because the venue is pretty. Similar sentiments to the review below mine. Dealing with this venue was the most stressful part of the wedding planning experience. Constant misinformation was given throughout the entire year leading up to my wedding, resulting in me having to pay for their mistakes. I would ask multiple people there the same question and literally every person would give me a different answer. It was a huge headache and when my now husband and I brought to their attention how we were unhappy about how ... read more
Hidden Falls is beautiful! I will 100% stand by that exclamation, but that is where my positive review of this venue will end. Please read all of this before you consider booking with them. I booked the venue a year and a half before our date, when Hidden Falls was under different management and was The Lodge at Bridal Veil Falls. Much like Jessica G's review, I was relieved when the venue said they would honor our existing contract. I agree that management prior to the new owners was wonderful! Everyone was organized and so... read more
Business response:
Hi Megan- First and Foremost congratulations on your wedding! We are saddened by your review as we genuinely care about you looking back at your wedding day and having wonderful memories. We apologize for the frustrations caused by the acquisition. We have worked very hard to make the transition as smooth as possible. When we took over the venue we recognized a need to hire additional staff to provide the level of service we like to give our clients by being open 7 days a week and therefore we do have a larger staff to assis... read more
While the venue was nice, Connie our day of Lodge coordinator was not only unaccommodating but also extremely rude and did not deliver on what we had paid for. The venue coordinators shorted us two tables than what we had asked for, which caused so much stress and running around given that we had set table arrangements. They did nothing to compensate this or fix the situation even though there was enough time to set up two more tables really quickly. How embarrassing when you have to tell guests to go to a different table th... read more
Frequently asked questions about Hayes Hollow at Hidden Falls
How is Hayes Hollow at Hidden Falls rated?
Hayes Hollow at Hidden Falls has a 4.5 star rating with 491 reviews.
When is Hayes Hollow at Hidden Falls open?
Hayes Hollow at Hidden Falls is open now. It will close at 7:00 p.m.