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121 Payne Stewart Dr, Branson, MO, 65616, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The good - the hotel was very clean, modern and seemed new. Easy to walk to the Landing and downtown. The not-so-good - front desk checkin was lackluster; we weren't even really welcomed more of a nonchalant "how can I help you" as though the gentleman didn't care if we were there or not. The lighting in the bathroom vanity was terrible - good luck applying makeup ladies! The shower faucet arm wouldn't stay put and shot water all over except on us. The curtains wouldn't shut all the way so light penetrated through. OH and pa... read more
Business response:
Thank you for sharing your experience and being our guest. We will share your feedback with our agents so we may improve on the arrival process. We will have our maintenance team check on the items in the room and appreciate you giving us the opportunity to improve for future guests. We do not own the garage, so we did check to make sure this was on the booking site and it appears a message was also sent to you prior to arrival to advise of the parking rates. We understand how frustrating this could be if you did not see the... read more
We loved everything except no access to the pool for our two day stay! We were very dis-appointed as we booked knowing there was 2 pools. We would of not chose this hotel. Otherwise it was a very lovely hotel . We had great service from Kaitlyn in the bar and Ned the manager . Thanks.
Business response:
Thank you for taking the time to leave us a review! I am very glad we could leave you with a good impression, and we apologize again for the confusion regarding our 7th floor pool during this last visit. We hope to invite you back to provide another great experience, this time with 2 pools!
Parking was convenient and safe.
Business response:
Hi, Craig. Thanks for taking the time to share your positive experience. We appreciate it!
Staff was absolutely amazing! Super helpful with an early check in AND late check out request! But really just friendly and professional. Room was clean, and over all hotel is well maintained.
Business response:
Hi, Susan. We appreciate the kind words and are glad we could provide you with a positive experience!
Clean room and excellent service
Business response:
Hi, Melissa. Thank you so much!
The rooms are immaculate & quite spacious. Our staff is kind & helpful. Thank you for a great overall experience!
Business response:
Thank you for taking the time to provide a great review of your recent stay, we are pleased to hear that you enjoyed your time with us! We appreciate your feedback and business and hope to welcome you back during your next adventures in Branson!
The only dislike is the variety of breakfast food served. I am really not complaining . Food was free and convenient. However, the meat selections could be better. Not all guest desires spicy sausage patty or sausage. Stay basic with the patty and give daily option of bacon. Would look to had potatoes for breakfast.
Business response:
Hi, Lynn. Thanks for taking the time to share your positive experience. We appreciate it!
Tru hotel The rooms were nice and clean, ac/heating worked great, breakfast was very limited, apples, bananas and another fruit was all
Business response:
Thank you, Anthony. We appreciate your review!
HCW Development LLC has a 4.3 star rating with 55,105 reviews.
HCW Development LLC is closed now. It will open on Monday at 8:00 a.m.