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Heartland Women's Healthcare
- Obstetricians & Gynecologists
- Carbondale, IL
About this business
Location details
900 E Walnut St Suite 10, Carbondale, IL, 62901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Everyone there is so kind and caring.
Friendly staff and caring doctors
clean facility, friendly nurses/doctor, seems technologically advanced, loved the USB drive with ultrasound images
I was sitting in the waiting room and a nurse I didn’t recognize came out and called my first name. I stood up and the receptionist asked her which one she wanted because two people had that name in the waiting room. The nurse that called my name announced “not the colpo”. Which is what I was there for. I really didn’t appreciate her announcing the procedure I was there for and THERE IS ZERO EXCUSE FOR THIS. I was already having anxiety about my procedure and this made it 10x worse. Do better.
Business response:
Thanks for your feedback, Makenzie. We strive to provide excellent service, and we’re sorry we didn’t quite meet your expectations. Please reach out at or (618) 997-5266 so we can better understand what happened and work to make it right.
Well I was there from 2:40 to 4:30 pm before the Dr even seen me. I went in bc I'm 5 days late, every test I've taken has been negative. I told them I've never had an exam no pap nothing. Doc finally comes in with no papers nothing. Started by saying so your iud is where it's supposed to be...I interrupted him and said I don't have that and he says oh your the one without periods. I was like no I have them I'm just late. He starts talking about how some times they can be like 2 months late. We can do a blood test that will g... read more
Business response:
We truly appreciate your feedback. Patient experience is of the utmost importance to our team. Your concerns have been shared directly with management to further investigate this situation. We would like to discuss concerns and opportunities for improvement directly. Our team will make every effort to get in touch as we read every review. If we can't reach you directly, we would very much appreciate a call or a secure Athena patient portal message. Thank you!
We had three visits for my daughter. She has a cyst on her ovary. I Tried giving the benefit of the doubt. Felt very much like they didn’t have a clue why we were there even though we were referred to them by our family doctor. Seen the same mid wife each time and felt like we were seeing a different one due to her lack of knowledge on what my daughter was being seen for felt no compassion from her at all for her situation. Was given two options either to come back in 3 months for a follow up or go elsewhere to a pediatric ... read more
Business response:
Hi Deziree Ehler - We are sorry to learn you had this experience and thankful you brought it to our attention. Our team will be reviewing your feedback and further investigating. Management makes every effort to follow up and connect directly, though we also welcome a call or a secure Athena portal message (link on our practice website) with any additional information you are comfortable sharing so that we may best understand and help. Sincerely, Heartland Women's Healthcare, (618) 997-5266
I've had experience with other providers here that were more on the positive side, but myost recent experience was traumatizing. I was seen by Dr. Bishop, to get an exam/procedure done. During this visit, he did not speak to me, or explain the process, or alert me of what he was doing before or during the procedure. Previous experiences I've had with other doctors, they would forewarn me before doing anything to my bits. Not Dr Bishop. He just started shoving, stabbing and scraping without so much as a single word. I felt li... read more
Business response:
We truly appreciate your feedback. Patient experience is of the utmost importance to our team. Your concerns have been shared directly with management to further investigate this situation. We would like to discuss concerns and opportunities for improvement directly. Our team will make every effort to get in touch as we read every review. If we can't reach you directly, we would very much appreciate a call or a secure Athena patient portal message. Thank you!
Everyone was so nice. The location could be better. All the different food smells from all the restaurants is terrible when all it does is make you vomit. Not delivering at our local hospitals is a big deal for me. It’s crazy not delivering any closer. With that being said I love love love the staff.
Horrible experience, I have been contracting for two days and was sent home without my cervix or anything being checked and in pain. Do not recommend and will not be coming back to Carbondale for anything.
Business response:
We value your feedback and are sorry to hear about your negative experience. We strive to offer the best experience, and your feedback will help us improve. If you would like any additional help with your concerns or experience, we welcome a call or secure Athena patient portal message. Kindly, Heartland Women's Healthcare, (618) 997-5266
Frequently asked questions about Heartland Women's Healthcare
How is Heartland Women's Healthcare rated?
Heartland Women's Healthcare has a 4.6 star rating with 705 reviews.
When is Heartland Women's Healthcare open?
Heartland Women's Healthcare is closed now. It will open on Monday at 9:00 a.m.