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Heartland Women's Healthcare
- Obstetricians & Gynecologists
- Carbondale, IL
About this business
Location details
900 E Walnut St Suite 10, Carbondale, IL, 62901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We had three visits for my daughter. She has a cyst on her ovary. I Tried giving the benefit of the doubt. Felt very much like they didn’t have a clue why we were there even though we were referred to them by our family doctor. Seen the same mid wife each time and felt like we were seeing a different one due to her lack of knowledge on what my daughter was being seen for felt no compassion from her at all for her situation. Was given two options either to come back in 3 months for a follow up or go elsewhere to a pediatric ... read more
Business response:
Hi Deziree Ehler - We are sorry to learn you had this experience and thankful you brought it to our attention. Our team will be reviewing your feedback and further investigating. Management makes every effort to follow up and connect directly, though we also welcome a call or a secure Athena portal message (link on our practice website) with any additional information you are comfortable sharing so that we may best understand and help. Sincerely, Heartland Women's Healthcare, (618) 997-5266
I've had experience with other providers here that were more on the positive side, but myost recent experience was traumatizing. I was seen by Dr. Bishop, to get an exam/procedure done. During this visit, he did not speak to me, or explain the process, or alert me of what he was doing before or during the procedure. Previous experiences I've had with other doctors, they would forewarn me before doing anything to my bits. Not Dr Bishop. He just started shoving, stabbing and scraping without so much as a single word. I felt li... read more
Business response:
We truly appreciate your feedback. Patient experience is of the utmost importance to our team. Your concerns have been shared directly with management to further investigate this situation. We would like to discuss concerns and opportunities for improvement directly. Our team will make every effort to get in touch as we read every review. If we can't reach you directly, we would very much appreciate a call or a secure Athena patient portal message. Thank you!
Everyone was so nice. The location could be better. All the different food smells from all the restaurants is terrible when all it does is make you vomit. Not delivering at our local hospitals is a big deal for me. It’s crazy not delivering any closer. With that being said I love love love the staff.
Horrible experience, I have been contracting for two days and was sent home without my cervix or anything being checked and in pain. Do not recommend and will not be coming back to Carbondale for anything.
Business response:
We value your feedback and are sorry to hear about your negative experience. We strive to offer the best experience, and your feedback will help us improve. If you would like any additional help with your concerns or experience, we welcome a call or secure Athena patient portal message. Kindly, Heartland Women's Healthcare, (618) 997-5266
Had a 2:45pm appointment but didn’t see the doctor until 2 hours later. That entire time I heard him walking past my room going to see other patients that I’m pretty sure I was scheduled before. The doctor even came in & mistaken me for someone else, walked out & still proceeded to have me sit for almost an hour. When he finally did come in he called me “miss hot mess”. I had to ask why was I being called that for him to then claim he’s talking about my situation. It was offensive & unprofessional either way! On top of that ... read more
Business response:
We truly appreciate your feedback. Patient experience is of the utmost importance to our team. Your concerns have been shared directly with management to further investigate this situation. We would like to discuss concerns and opportunities for improvement directly. Our team will make every effort to get in touch as we read every review. If we can't reach you directly, we would very much appreciate a call or a secure Athena patient portal message. Thank you!
Waited too long over 1 1/2 hours
Business response:
We truly appreciate your feedback. Patient experience is of the utmost importance to our team. Your concerns have been shared directly with management to further investigate this situation. We would like to discuss concerns and opportunities for improvement directly. Our team will make every effort to get in touch as we read every review. If we can't reach you directly, we would very much appreciate a call or a secure Athena patient portal message. Thank you!
Waited in a room for the doctor for almost two hours and no one ever came in and said nothing. Super irritating and pissed off.
Business response:
Avril... Our Practice Management reads all feedback and makes every effort to assist with issues offline out of respect for patient privacy. If we are unable to reach you, please contact us at (618) 997-5266 or send us an Athena portal message so we may reach you directly. The patient portal is secure and can be accessed through our website. Thank you for allowing us the opportunity to resolve your concerns.
The appointment felt very rushed and I was not informed or educated about the tests ordered by the provider. They walked me up to the front and told the staff to order the special. The front office explained to me as well as they could what to expect. I was under the impression my appointment was to establish with a provider. Discuss some issues I was having and have a yearly exam. The provider did not ask me any questions. During the exam I just started talking to them and explaining the issues I was having. As a nurse I un... read more
Business response:
Thank you for your feedback. It is greatly appreciated. Our team reads all reviews and welcomes any opportunity to better our patient experience. We would like to follow up directly. Management will make every effort to contact you. We also welcome a private and secure Athena portal message. This can be accessed through our website. Sincerely, Heartland Women's Healthcare
Dr. Gates was extremely condescending and arrogant. He was dismissive and disrespectful and I would never ever come back to heartland again.
Business response:
We truly appreciate your feedback. Patient experience is of the utmost importance to our team. Your concerns have been shared directly with management to further investigate this situation. We would like to discuss concerns and opportunities for improvement directly. Our team will make every effort to get in touch as we read every review. If we can't reach you directly, we would very much appreciate a call or a secure Athena patient portal message. Thank you!
Frequently asked questions about Heartland Women's Healthcare
How is Heartland Women's Healthcare rated?
Heartland Women's Healthcare has a 4.6 star rating with 747 reviews.
When is Heartland Women's Healthcare open?
Heartland Women's Healthcare is closed now. It will open tomorrow at 9:00 a.m.