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Heartland Women's Healthcare
- Obstetricians & Gynecologists
- Mt Vernon, IL
About this business
Location details
3130 Veterans Memorial Dr, Mt Vernon, IL, 62864, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:30 p.m. | |
| Tue | 9:00 a.m. to 4:30 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 4:30 p.m. | |
| Fri | 9:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Sucks. Over an hour and still no answer. Can't talk to someone. What has this world come too
Business response:
We truly appreciate your feedback. Patient experience is of the utmost importance to our team. Your concerns have been shared directly with management to further investigate this situation. We would like to discuss concerns and opportunities for improvement directly. Our team will make every effort to get in touch as we read every review. If we can't reach you directly, we would very much appreciate a call or a secure Athena patient portal message. Thank you!
I've had been to here for three kids and GYN appointments. They are fantastic
I'm not sure if it's just my pregnancy or if it's just the staff I'm just not liking my visits
Business response:
Thank you for providing feedback and informing us about this issue, Susan. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at (618) 997-5266. We also welcome a private secure message through our patient portal. A link is available on our website. Our team would like to discuss this experience further.
The lack of communication and general interest of the patient could definitely use some improvement
Business response:
Thank you for your feedback. It is greatly appreciated. Our team reads all reviews and welcomes any opportunity to better our patient experience. We would like to follow up directly. Management will make every effort to contact you. We also welcome a private and secure Athena portal message. This can be accessed through our website. Sincerely, Heartland Women's Healthcare
Please make sure you check pregnant patients cervix when you’re supposed and don’t flat out tell a patient they could lose their baby!! If you guys would do the tests when you’re supposed to you wouldn’t have patients being upset and then having to go to a high risk doctor! I’m okay now because the high risk doctors are way more thorough with me!! Also always felt rushed in the office.
Business response:
We value your feedback and are sorry to hear about your negative experience. We strive to offer the best experience, and your feedback will help us improve. If you would like any additional help with your concerns or experience, we welcome a call or secure Athena patient portal message. Kindly, Heartland Women's Healthcare, (618) 997-5266
Multiple scheduled appointments had been canceled on me a short time before my anticipated attendance. The time spent in the waiting room often exceeds the time carved out for the entirety of an appointment. The front desk staff catch a lot of slack from the negligence of time management pertaining to the office staff. Therefore, the front desk staff are frequently hostile, or tempered, when approached. I always feel there is much to learn as a first time parent, but the nurses and providers do not exude patience to teach... read more
Business response:
Hi Laura Garrigus - We are sorry to learn you had this experience and thankful you brought it to our attention. Our team will be reviewing your feedback and further investigating. Management makes every effort to follow up and connect directly, though we also welcome a call or a secure Athena portal message (link on our practice website) with any additional information you are comfortable sharing so that we may best understand and help. Sincerely, Heartland Women's Healthcare, (618) 997-5266
This was my fourth appointment and as usual, the restroom patients use to provide urine samples was horrid -- urine splattered on the toilet seat and floor. I expect a medical facility to be clean, and someone needs to clean the toilet more. The receptionist is unapproachable, so I have never told her about the disgusting bathroom we have to use at each appointment. Dr. Rubenacker is absolutely wonderful though!
I just don't like my visits and not sure where else to go
Business response:
We truly appreciate your feedback. Patient experience is of the utmost importance to our team. Your concerns have been shared directly with management to further investigate this situation. We would like to discuss concerns and opportunities for improvement directly. Our team will make every effort to get in touch as we read every review. If we can't reach you directly, we would very much appreciate a call or a secure Athena patient portal message. Thank you!
It has to do with the fact that every time I turn around, they reschedule the ultrasound times no one notifies me and then by the time we get back there, there is such a hurry that they do such a horrible job. Yesterday was supposed to be one of my last ones and it was so sped through that. I didn't even get to enjoy the experience
Business response:
We value your feedback and are sorry to hear about your negative experience. We strive to offer the best experience, and your feedback will help us improve. If you would like any additional help with your concerns or experience, we welcome a call or secure Athena patient portal message. Kindly, Heartland Women's Healthcare, (618) 997-5266
Frequently asked questions about Heartland Women's Healthcare
How is Heartland Women's Healthcare rated?
Heartland Women's Healthcare has a 4.7 star rating with 780 reviews.
When is Heartland Women's Healthcare open?
Heartland Women's Healthcare is closed now. It will open on Monday at 9:00 a.m.