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Heartland Women's Healthcare
- Obstetricians & Gynecologists
- Mt Vernon, IL
About this business
Location details
3130 Veterans Memorial Dr, Mt Vernon, IL, 62864, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:30 p.m. | |
| Tue | 9:00 a.m. to 4:30 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 4:30 p.m. | |
| Fri | 9:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I just don't like my visits and not sure where else to go
Business response:
We truly appreciate your feedback. Patient experience is of the utmost importance to our team. Your concerns have been shared directly with management to further investigate this situation. We would like to discuss concerns and opportunities for improvement directly. Our team will make every effort to get in touch as we read every review. If we can't reach you directly, we would very much appreciate a call or a secure Athena patient portal message. Thank you!
It has to do with the fact that every time I turn around, they reschedule the ultrasound times no one notifies me and then by the time we get back there, there is such a hurry that they do such a horrible job. Yesterday was supposed to be one of my last ones and it was so sped through that. I didn't even get to enjoy the experience
Business response:
We value your feedback and are sorry to hear about your negative experience. We strive to offer the best experience, and your feedback will help us improve. If you would like any additional help with your concerns or experience, we welcome a call or secure Athena patient portal message. Kindly, Heartland Women's Healthcare, (618) 997-5266
The staff is very friendly, and I was able to get in quickly.
Business response:
Thank you for taking the time to share your positive experience. Our team reads all feedback received. We truly appreciate it!
My appointment was at 10 am for an ultrasound and 10:15 with the provider. I arrived at 9:50 am and was checked in. I sat for 20 minutes before the front desk told me “you can’t get your ultrasound until you give a urine sample”, which would have been helpful to know right when I arrived. I proceeded to sit in the lobby for about an hour and 20 minutes before getting my 5 minute ultrasound and saw a provider (which was not even who I requested to see). Overall was there for well over 2 hours. I am planning on switching care ... read more
Business response:
Megan, we value your feedback. Your comments have been shared directly with the Practice Management team to further review. Sincerely, Heartland Women's Healthcare
No one told me my 4d ultrasound was cancelled. Not even when I checked in for my appointment. My OB had to tell me when I asked her during my appointment.
Business response:
Tyra, we value your feedback. Your comments have been shared directly with the Practice Management team to further review. Sincerely, Heartland Women's Healthcare
Not stating facts, mainly just opinions. As a dr you should state a fact when it comes to bad news not give your opinion Especially when you don’t know exactly how far along I am.
Business response:
Shelby, we value your feedback. Your comments have been shared directly with the Practice Management team to further review. Sincerely, Heartland Women's Healthcare
No help. Not willing to listen, or make other suggestions. Referred me elsewhere or come back a different day; problem was emergent. Third time Ive had a life risking issue with this office. First was when you screwed up my IUD and I became pregnant while on chemo. The IUD turns are nearly ruptured my fetal sac upon removal. Second was while pregnant and taking high doses of lovenox, your provider ordered the wrong lab that would tell my platelet levels and prevent stroking out or killing my fetus. As a result, the hospital ... read more
They treated me fine even though it seemed I was the only senior there and the only one that was not pregnant. Too funny!
Thorough procedure but for anything else that's not child prevention. No. Don't go there. Fake
Frequently asked questions about Heartland Women's Healthcare
How is Heartland Women's Healthcare rated?
Heartland Women's Healthcare has a 4.7 star rating with 783 reviews.
When is Heartland Women's Healthcare open?
Heartland Women's Healthcare is closed now. It will open tomorrow at 9:00 a.m.