This profile has been claimed by the business owner or representative.
Heritage Elm Grove Senior Living
- Assisted Living Facilities
- Elm Grove, WI
About this business
Located in the charming village of Elm Grove, part of bustling Waukesha County, Heritage Elm Grove is a modern 97-unit community that offers Assisted and Enhanced Assisted Living, as well as a Memory Care community. Heritage Elm Grove pairs a homelike atmosphere and unique amenities with a multidisciplinary staff and unparalleled care. Our high-end units come complete with a kitchenette (Assisted) with stainless steel appliances and high-quality cabinetry, as well as granite counter tops, private bathrooms with walk-in showe... read more
Location details
800 Wall St, Elm Grove, WI, 53122, United States
Get directions
The newer director [name removed] is starting to improve things, she is very receptive to comments and is working with our family. We do understand with covid it is harder for everyone, but sometimes when we would come to visit we could see care givers just hanging out on their phones and not really attending to the resident, which is where the lower value comes into play. The director [name removed] is really taking steps in the right directions, and we can see now where our expectations are being met.
Our family had an in person tour and it was just fine we had no problems at all. It was before the pandemic so we got to see a lot of the community.
We toured this community and it was very elegant and inviting. The tour was good and the staff was very friendly. The price was on the high end of our scale so unfortunately, it didn't meet our needs at the time.
My ratings are based on our first tour, prior to COVID We feel this is a great value. The people are very friendly. My loved one has enjoyed the activities being offered during COVID. The food is enjoyed by my loved one. After the first six to eight weeks my loved one enjoyed being in the community and likes the choice.
I have had a parent at HERITAGE-Elm Grove for the past 1-1/2 yrs. The first 2 months were the best and it has definitely gone downhill since then. Apartment cleaning and Laundry are suppose to be done every week. It is once every 2-3 weeks. Most food is left on the residents plates and not eaten. Only a couple meals a week are appetizing. Keep hearing a new chef was hired but food hasn't gotten any better. Portions have gotten alot smaller. Activities/Outings have become less.A new Director started a year ago with alot of pr... read more
The care at this community is very nice. The staff are attentive. They have a good variety of meals. I like knowing that she is in a clean. I like knowing that she is activies with the other residents with the many activiites. I like that she is able to get around and feels comfortable in this community We would recommend the care and the value for other families.
Business response:
We are please your mother is doing so well at Heritage Elm Grove. Providing an active and comfortable community for our residents if very important to us. We appreciate your comments!
Our loved one seems to be settling in well at Heritage Elm Grove. We have no complaints we could just envision the communication to be better. We would like to have more communication regarding how she is doing on a routine basis when we are not there. Whether it be through computer access or a monthly update with staff members who have first-hand knowledge of her well-being. It would help to give us peace of mind. The meals they prepare look very good. She really seems to enjoy the food. They have lovely white tablecloths a... read more
Business response:
We are delighted that you've had such a positive experience so far with Heritage Elm Grove. Providing an active and comfortable environment is very important to us. Thank you for your comments.
Mom liked the food when she first arrived at the community. Since then it seems to have declined some. They offer a large variety of activities. The staff are encouraging and friendly, however once in awhile they are a little slow to respond to questions. They do keep me informed of how mom is doing. The community is very clean. They have nice courtyards and balconies. The physical therapists are doing a good job. I would recommend this community.
Business response:
We are delighted you have had a positive experience with our Heritage Elm Grove community. Providing a clean, active and encouraging environment for our residents is extremely important to us. We appreciate your comments.
I had a tour of this community for my mother and I have no complaints of how things went. The staff where on time to our appointment and the property was very clean when I had visited. They where very full and had a lot of residents so there was not much vacancy that I had needed. It ended up not being the right fit at the time but I would recommend it to anyone.
Business response:
We are glad that you liked the staff and environment at Heritage Elm Grove. We hope you find a property that fits what you're looking for! Thanks for your comments.
Frequently asked questions about Heritage Elm Grove Senior Living
How is Heritage Elm Grove Senior Living rated?
Heritage Elm Grove Senior Living has a 4.5 star rating with 79 reviews.
When is Heritage Elm Grove Senior Living open?
Heritage Elm Grove Senior Living is open now. It is open 24/7.