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Heritage Elm Grove Senior Living
- Assisted Living Facilities
- Elm Grove, WI
About this business
Located in the charming village of Elm Grove, part of bustling Waukesha County, Heritage Elm Grove is a modern 97-unit community that offers Assisted and Enhanced Assisted Living, as well as a Memory Care community. Heritage Elm Grove pairs a homelike atmosphere and unique amenities with a multidisciplinary staff and unparalleled care. Our high-end units come complete with a kitchenette (Assisted) with stainless steel appliances and high-quality cabinetry, as well as granite counter tops, private bathrooms with walk-in showe... read more
Location details
800 Wall St, Elm Grove, WI, 53122, United States
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For mom, the experience is going very well. The staff has increased her quality of life more than what we could have imagined we are so pleased with the progress she has made. The personalized attention given to the residents on the memory care side is wonderful. Life for my dad on the assisted living side is ok there are no programs set up for senior care no real activities. The food is not good it has to be temperature controlled so they serve it luke warm. I do feel that on both sides they are understaffed. What we were t... read more
Business response:
We are delighted that your mom is doing so well at our Elm Grove memory care community. Providing personalized attention and care for our residents is very important to us. However we’re sorry to learn that your dad's experience in our assisted living community is only OK. Quality matters highly to us, so we appreciate your input.
The staff are nice, however I think they may have had some staffing issues with housekeeping. I am not sure about the security of the community as people are supposed to sign in and out. There have been times when there is no one is at the desk. They do not always stop people when they come in. Mom likes the food and the community has great curb appeal. They have many activities going on including people coming in to entertain.
Business response:
We are glad your mother is enjoying the food and that there are enough activities to entertain her. Providing a positive and active environment for our residents is very important to us. Quality matters so we appreciate your input on staffing. If you want to let us know more about your experience, please send the details to [removed].
This is a very nice community , and they have been good work with . My mother recently passed away , but they are trying their best to help my father adjust , and take care of (1)his (2)needs . We are working together to see what is best for my father , and his needs . I do really like the staff , and they have helpful , and kind . The food is wonderful . He is a nice size unit , and everything looks good . It is a still a work in progress , but overall I would recommend this community
This is a very nice community , and they have been good work with . My mother recently passed away , but they are trying their best to help my father adjust , and take care of (1)his (2)needs . We are working together to see what is best for my father , and his needs . I do really like the staff , and they have helpful , and kind . The food is wonderful . He is a nice size unit , and everything looks good . It is a still a work in progress , but overall I would recommend this community .
Mom has been at Heritage for a relatively short time. She has acclimated well and reports that the staff are wonderful and the food delicious! I have tasted the food myself and can attest to its being good! Everyone I have encountered from the front desk through to the the memory care area are friendly and seem attentive to the residents. Clothing is washed, often more than once a week, and returned to the room promptly.
I couldn't be happier with the kind and compassionate care my mother is receiving. The staff are wonderful, the food is excellent and the administrative staff are extremely involved and hands on. I'm so thankful that Heritage Elm Grove gives me peace of mind.
The atmosphere was very friendly, décor tasteful, menu and other services available looked great. Every area we toured was clean and well maintained. Only in one small area on the second floor did we notice a typical nursing home smell. Our contact was a good listener, knowledgeable and empathetic to our particular needs. We will definitely consider this location for placement.
This community is not perfect and its not home, but it is a nice place. Management at this community is fantastic, but this care staff is okay. The staff is a good staff and they are friendly and willing to help. He loves the meals and I've tried it a few times and the food is excellent. They do offer many activities, he enjoys helping out with the activities. This is a pretty good community and I would recommend it.
Things are actually going very well there. I am very happy with the services there. The staff is great and they are very friendly and always professional. The facility is always clean and the residents seem happy.
Frequently asked questions about Heritage Elm Grove Senior Living
How is Heritage Elm Grove Senior Living rated?
Heritage Elm Grove Senior Living has a 4.5 star rating with 79 reviews.
When is Heritage Elm Grove Senior Living open?
Heritage Elm Grove Senior Living is open now. It is open 24/7.