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Heritage Monona Senior Living
- Assisted Living Facilities
- Monona, WI
About this business
Located in the city of Monona, right next to bustling Madison, Heritage Monona is a vibrant 143-unit community that offers Independent Living, Assisted Living, Enhanced Assisted Living and Memory Care communities, allowing residents to age in place as their health care needs change. Heritage Monona pairs a homelike atmosphere and unique amenities with a multidisciplinary staff and unparalleled care. Our high-end units come complete with a full kitchen (Independent) or kitchenette (Assisted) with stainless steel appliances an... read more
Location details
111 Owen Road, Monona, WI, 53716, United States
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The friendliness of the staff members gets a 5+. Even with the struggles of them being understaffed like so many places, they do everything they can to make our loved one happy. They have been so good to her, they are so kind and helpful. The meals and dining service is very good as well as the activities. Based on our experience so far with Heritage Monona, we would absolutely recommend them to other families. As a family we are very appreciative of everything they have done for us so far.
What was promised when we were looking and what is reality are far apart and somewhat disappointing but at this time we feel it is better to try and work with Heritage on improving rather than looking to go elsewhere which we feel would be more detrimental to my mother's well being. Lack of a consistent leader appears to be the main issue. Has been a lot of management turnover in the 3+ months we've been there. If that settles down they may be able to make some progress.
Our family had an in person tour and we thought the tour experience great, really nice facility but they were just notable to accommodate our loved one due to their level of care.
The cleanliness is good but their apartment gets about 2 stars. The care service orders are followed but not the things like charging my mom's hearing aids or changing bed linens. We do wish there were more activities!
The staff was nice when I toured this community. Wasn’t a fan of the in wall heating and air conditioning, the room felt too much like a hotel room.
Our loved one thinks the meals are generally good but sometimes the dining service is slow so the meals aren't delivered on time and occasionally can be cold. We do think the value is over priced and right now they are understaffed which we are sure is out of their control
I toured Heritage Monona and it was like a five star hotel. The tour was excellent and the people I met were very nice and cordial. The community itself was clean and upscale. It was above and beyond everything you could imagine; and that's fine for those who still have their faculties, but my MIL (who needs memory care) wouldn't be able to use what they had to offer. It was a bit over the top for what we needed and I would rather put money into personal care, rather than chandeliers and mahogany. We chose another community ... read more
The Heritage Monona community took really good of our loved one while she was there.
Heritage Monona seemed like a great facility, it was our 2nd choice. The reason we did not choose them was just due to the cost and it was not as homey as we were hoping for.
Frequently asked questions about Heritage Monona Senior Living
How is Heritage Monona Senior Living rated?
Heritage Monona Senior Living has a 4.3 star rating with 90 reviews.
When is Heritage Monona Senior Living open?
Heritage Monona Senior Living is open now. It is open 24/7.