Heritage Nissan

Name: Heritage Nissan
Address: 1500 Veterans Memorial Hwy NE, Rome, GA, 30161, US
Telephone: (706) 291-1981
Price range: $$
Rating: 4.9

4.9

★★

2330 reviews

|Rome, GA 30161 United States

1500 Veterans Memorial Hwy NE, Rome, GA 30161 United States

(706) 291-1981

https://www.romenissan.com/

Closed now

Google

Facebook

About

Your Nissan Dealer. Visit Us Online for Local Offers & Events.

BIRDEYE FOR BUSINESSES

This profile is powered by Birdeye. Over 100,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. Learn more about Birdeye

4.9

★★

2,330 reviews

5★2,067

4★208

3★46

2★0

1★0

9 reviews have no rating

Reviews(469)

Google Reviews(1861)

Sort By:

Featured

Dedee on Cars.com

★★

10 years ago

Didn't intend to buy a "new" car! I decided to sell both my cars and purchase 1 newer used car to cut down on expenses. A good friend took me car shopping and we looked and test drove several cars. Our last stop was Heritage Nissan. I test drove a Rogue, a Pathfinder and a Murano-all new. I never thought I could afford a new car and had not purchased a new car since 1999. Ernie Studdard was so sweet and gracious and patient and has a great sense of humor! I ended up with a new Murano and I absolutely love it!! It was the least painful car buying experience I have ever had! Ernie introduced me to the service department and manager Jay was also fantastic. I have already recommended Heritage Nissan to a couple friends. I stopped in the dealership a week later and Ernie called me by name! I am very pleased with Heritage Nissan and recommend the dealership to everyone. I am very happy to own a new Nissan. My very first cart was a 1969 Datsun 510 sedan. I am back where I want to be. Thank you Heritage Nissan! Dedee

Business Response:

Dedee, thank you for the positive review! We enjoyed doing business with you! We hope you enjoy your new Murano for years to come!

Moxley5us on Cars.com

★★

10 years ago

Silver Lining This week has been like most weeks in my life…….very, very busy and full of ups and downs but I think that is most individuals lives these days. My week started out with my son taking my 2008 Nissan Altima, which I just purchased in July 2012, to go run some errands. After a couple hours I received a call from him and I already knew before I answered that something was wrong. I was right. My son had got into an accident. I raced over to the accident site and did not even think about anything else except to make sure my son, his girlfriend and my 1 year old grandson were okay and thank god they were all okay. They were hit very hard and they all walked away without a scratch. So I knew then I was going to get another Altima! Monday morning I began looking into what needed to be done to take care of everything regarding my now “old” car and to start looking for a “new” car. I had no other means of transportation and I needed to get something fast. I work in Sandy Springs and my husband goes to school in Kennesaw so we needed something dependable plus affordable. I completed a form on line and sent it over to Heritage Nissan in Rome. I was very surprised to receive an email so quickly back from them and before I knew it I was working with DJ. DJ was AWESOME! He took care of everything! I have never ever had such a wonderful, effortless, exciting, and utterly awesome car search/purchase experience. Dwight (DJ) was very friendly, kind, warm and understanding. He first asked how my son was and he was concerned about the welfare of the individuals who were in the accident. DJ then asked me what I was looking for in a car. I told him that I was very impressed with the Nissan Altima and wanted to purchase another one, similar features if possible and at this point I just wanted a dependable car. The next thing he stated was “Don’t worry; we are going to take care of you”. I was a little skeptical because you know how some car dealers can be. Well I was blown away! DJ did take care of us. He knew we did not have any means of transportations so he had someone from the dealership come and pick us up! When we got there he had a brand new 2013 Nissan Altima sitting there for us to test drive. I was a little leery because I did not know if I could afford a brand new car. I told DJ that I did not want to drive it unless I knew I could afford it. To my surprise DJ stated that I was already approved, all the paperwork was in place and I just had to take a test drive and if I like the car …then sign the papers. I was amazed ….not with the car but with DJ. He did take care of us! We were in and out of the dealership within an hour and half. I could not believe it. I work for a telecommunication company and coach / develop my analyst to anticipate the customer’s needs, to empathize with their customer’s situation regarding the issue they are having, to provide an effortless customer experience. Today it is about not only getting customers but keeping those customers. Heritage Nissan in Rome has won me as a customer for today and for in the future! They need to give DJ a big gold star, salesman of the month award and a big bonus because he deserves it! He is a truly exceptional person and has provided me with awesome customer service. KUDOS to Heritage Nissan in Rome and a BIG KUDO to DJ! DJ and Heritage Nissan was my silver lining to my week! I am very happy and thankful that my family is all fine and that I now have a wonderful new car in the driveway. Also I have a new friends that I know I can depend on DJ & Heritage Nissan in Rome. Thank you so much! James & Anita Moxley

Business Response:

Hi Mr. & Mrs. Moxley, first of all we are so glad your son, his girlfriend,and your grandbaby were not injured in the accident. They were very blessed! Secondly, we cannot tell you how much of a pleasure it was to help you find the safest, most reliable vehicle for you and your family! We Thank you very much for the purchase of your new vehicle! Welcome to the Heritage family and God bless you!

Happy Heritage Customer on Cars.com

★★

10 years ago

Excellent Customer Service and Knowledgable Sales I saw the add for a vehicle on Cars.com. I called and was greated by friendly staff and directed to my sales rep, Scott W. He was helpful and patient with me through the buying process. I drove a little over 75 miles just to do business with Heritage and I am very satisfied. So for those of you in the Atlanta area that want to work with a friendly, knowledgable sales staff and team. Make the drive up to Rome and visit Heritage Nissan. You'll be glad you did.

Business Response:

We cannot thank you enough for your purchase and for the drive. We know that it was a long drive for you and we are glad that we were able to assist you and to give you a pleasurable experience. Enjoy your new car and welcome to the Heritage family!

CLL on Cars.com

★★

10 years ago

No pressure...negotiated through e-mail After my engine on my old reliable Camry seized up, I was in a tight spot of needing basic transportation around town - a reliable used car with a low cash price. I found it at Heritage thanks to an online classified ad. Kenneth and the team were kind enough to avoid high-pressure tactics to upsell me. After a test drive, I asked Kenneth a couple of questions via email and we actually negotiated a final price as well. The only drawback for me was how long it took to complete the purchase - my wife and kids brought me to the dealership and had to hang out for a long time while all the paperwork was completed. I know this is part of the car sales game and we managed, but it certainly wore my kids' patience thin. Again, though - all around good experience on a car that will hopefully last me many years. Thanks.

Business Response:

Hello CLL, We thank you for your recent purchase; as well as your feedback. We do want to apologize for the time it took to complete the paperwork. Unfortunantly this is part of the process but we will figure out ways to make it less time consuming because we all know that kids do not care about that part, they just want you to come get it and take off :) We strive on making our customers happy and not be pressured into anything they do not want and we are pleased to know we succeeded in doing this on your behalf. We will be here for you always! Welcome to the Heritage family!

Georgiagirl625 on Cars.com

★★

10 years ago

My Pathfinder!!! Thank you Heritage Nissan for outstanding service!!! Buying our new Nissan Pathfinder was fast and easy!! This was not the first time we purchased from Heritage and will definately not be the last!! The service was unbeatable and we always feel more like friends than a paycheck to the salesman, thank you for treating us like people!!

Business Response:

We really appreciate you GeorgiaGirl! Thank you for your recent purchase and for allowing us the opportunity to serve you again! You are our family and we will always treat you as such!

Tanya 2times!!! on Cars.com

★★

10 years ago

Total peace and very blessed! Well ... I was faced with purchasing a car when my car was totalled! i sure hated the thought of buying a vehicle and having a payment again. On New Years eve a gentleman came through my line at Kroger and heard one of the kids ask me about my car and what was I going to do. the gentleman asked what happened and said he would be glad to help me when i was ready. He handed me a card. I was sure God have made this provision and the day after News Years went to see this salesman. My daughter also went - she had been using my car and her husband was the one who actually totalled it. luckily he survived! i knew if at all possible i needed to find a vehicle for them before getting myself one. Mr. Jones was awesome! He listened to our story and needs and came up with her a vehicle she loved and with payments she could afford. He even delivered it to her work and handed her the keys. I was SOOO amazed at the peace I felt through the hole process that I went back the next day and he once again came through for ME!! i am now the proud owner of a Nissan Altima! I love it! he was the finance dept were able to get an awesome interest rate and payment for me. i was truly blessed over these two days and two transactions! I will never go anywhere else for my automobile needs! Thank you so very much! and the extended warranty and maintenance will be yet another blessing for both my daughter and myself!!! Thank you for this awesome experience! i never ever thought a car buying expereince would be so nice! God bless Mr. Jones and his associates at Heritage Nissan!!!

Business Response:

Thank you so much Tanya for such a wonderful story that has touched all of our hearts. First and for most, we are glad that everyone is ok from the accident. We are very blessed and honored to have had the opportunity to help you and your family with both of purchases. We hope you both are enjoying your new Nissans. From Dwight Jones and the all of us at Heritage, we are here for you all any time you need us and God Bless! Welcome to the Heritage Nissan family!

DRoyal1 on Cars.com

★★

10 years ago

Superb service!!! After bad experiences at other dealerships, Heritage Nissan (Eddie) was a breath of fresh air. I purchased my 2013 Nissan Maxima without incident. I love my car and I would definitely come back to Heritage Nissan for future vehicle purchased.

Business Response:

Congratulations on your new 2013 Nissan Maxima (beautiful luxury vehicle)! We are very honored to show you an experience like no other dealer, and that Eddie was able to take such good care of you. Thank you for your feedback and welcome to the Heritage Nissan family!!!

Justin on Cargurus

★★

10 years ago

This dealer was very professional and courteous. I would recommend them again and again!!

gadawgboy on Cars.com

★★

11 years ago

Great service I got some emails back after I was looking at my new car and decided to go into the store. I was real happy when I got there and my car was still there. I liked they didn't want to haggle with me and charge me extra fees or anything. They were easy to work with and real nice.

Business Response:

Thank you gadawgboy for your feedback! We really appreciate you! We look forward to serving you again!