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Heritage Nissan
- Rome, GA
About this business
Location details
1500 Veterans Memorial Hwy NE, Rome, GA, 30161, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 6:30 p.m. | |
| Tue | 8:30 a.m. to 6:30 p.m. | |
| Wed | 8:30 a.m. to 6:30 p.m. | |
| Thu | 8:30 a.m. to 6:30 p.m. | |
| Fri | 8:30 a.m. to 6:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I paid for an oil change and tire rotation and my tires wasn’t rotated. I know this because one of my rear tires was repaired the day before and was marked. Tire is still in the same spot it was the day before!
Business response:
CARLA, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 706-928-0644 and ask for one of our managers.
I don't know who this person is. ... Maybe that's indicative of the overall experience.
Business response:
On behalf of our dealership, we would like to apologize that you were not totally satisfied with your visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. Please contact us at 706-928-0644 and ask for one of our managers.
The people were good, but the pricing is horrible compared to the previous Heritage Nissan. Charging the customer 3% for using a debit or credit card is a deal killer and I will get my car serviced elsewhere in the future.
Business response:
STEVE, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 706-928-0644 and ask for one of our managers.
Not very friendly. Made me feel that i was a bother. I made an appointment however when I go there I had not be scheduled. So there was no driver there to get me to work. Ended up calling a co-worker to pick me up. Oh I was late for work. The issue/noise that I hear coming from my car is still there. I asked to replace the battery in my key pod and after having my car all day it had not been changed. I honestly feel that even though they kept my car all day I feel that it just sat on the lot. I would not buy a car there nor ... read more
Business response:
Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 706-928-0644 and ask for one of our managers.
One complaint is while my car was in for service someone drove it and put over 100 miles on it! How was it treated? I have a ding in door on driver side that wasn't there before.
Used to be a great place to buy a car now they don’t care about the cust. Now it’s all about the money not the cust. Great service in shop always feel safe taking my car there for service.
Was a easy experience but got 0 feedback on my inspection still wondering why my wheel is making a grinding sound when turned all the way to the left and right still also wondering why my engine lights on it was easy process and straight forward but little to no communication but of course I'll come back because I'm loyal to yall
Business response:
BRAYDONTURNER, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 706-928-0644 and ask for one of our managers.
I took my car for a recall, nice sales man, but the lady came out from the service department. I could not hardly understand her she had such a heavy accent. Then told me my tires were bad I just bought the a year ago. Then said my car needs the fuel injection system cleaned. I let her know that the fuel injection system was fine I had the fuel injection system cleaned a year ago
Business response:
Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 706-928-0644 and ask for one of our managers.
It takes an hour each time for an oil change and I wait at the dealership each time for the oil change.
Business response:
B_SHARHONDA1011, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Nissan Rome
Frequently asked questions about Heritage Nissan
How is Heritage Nissan rated?
Heritage Nissan has a 4.6 star rating with 3,183 reviews.
When is Heritage Nissan open?
Heritage Nissan is open now. It will close at 6:30 p.m.