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Heron Cove Assisted Living & Memory Care of Vero Beach
- Assisted Living Facilities
- Vero Beach, FL
About this business
Location details
4150 Indian River Blvd, Vero Beach, FL, 32967, United States
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Do not send family member here. Neglect, inexperienced employees, mishandling of medication. Left unattended for 6 hours while ill. Long list of mishaps removed my mother with in 24 days. I am very familiar with Assisted Living facilities and this place is in servere violation. Beware.
This place here is very prejudice toward minorities, the staff is wonderful but the management that's in the corporate offices are very very rude and disrespectful to they staff, I've witnessed it.
Business response:
Thank you for taking the time to share your thoughts. Although we certainly appreciate your kind words about our staff, we’re sorry to hear that you have an unfavorable opinion of our management team. As an organization, we have a zero tolerance policy toward any kind of discrimination. Our door is always open if you’d like to discuss your concerns. In the meantime, we thank you again for your feedback.
This is an attractive facility, but my experience with Harbor Chase was marginal. The food was not very good, and they frequently did not have items that were supposed to be on the menu. Resident activities (unimaginative to begin with) were frequently canceled or changed at the last minute. I often had to clean my mother's apartment because housekeeping was inadequate. Maintenance was poor; my mother went for days without air conditioning on several occasions. The rent was raised substantially just a few months after moving... read more
Business response:
Thank you for taking the time to rate us. Although we certainly appreciate the kind words about our hardworking associates, we are sorry you did not have an overall good experience with HarborChase. Our associates strive to provide enticing dining options and a wide range of activities and events through our Life Enrichment program. They truly try to make sure that there is something for everyone to enjoy. As always, resident feedback and suggestions are always welcome. We appreciate your frustrations and concerns and we tha... read more
My friend's mother in law was there, it was horrible! Huge bed sores, found her laying on the floor, took pictures & talking to attorney. & $6000 monthly
Business response:
Thank you for taking the time to share your concerns with us. We're sorry to hear that your friend’s mother-in-law did not have a good experience at HarborChase. As always, the health and safety of our residents is of paramount importance to us at HarborChase and we can assure you that we have strict and rigorous safety and health standards in place. Thank you again for your comments.
Beautiful, but expensive. Too many fees. Rooms upstairs so long way to walk for my father.
Business response:
Thank you very much for taking the time to rate us. We’re glad you visited HarborChase with your father and we sincerely appreciate the five-star review and the kind words about our beautiful community. One of the features we’re proud of at HarborChase is the wonderful value our residents and their family members receive. Every day, our residents enjoy innovative health services, delicious dining options, housekeeping services and much, much more. Again, we thank you for your five-star review. We hope you’ll consider coming ... read more
Have friends who's Mom is here, (92 yrs old), terrible treatment!!!!!!!!!!! She's fallen out of bed several times, and has numerous open sores. Can't move her because no other facility will take her with open wounds. Awful, state shoud check this out!
Business response:
Thank you for taking the time to rate us. We appreciate your concerns and are sorry to hear that you do not have a favorable view of HarborChase. As for your specific concern, as always, the health and wellness of our residents is of paramount importance to us and we can assure you that we have strict health and safety measures in place. Again, we thank you for your thoughts and appreciate you taking the time to share your concerns.
There are several good reviews here but they are older. My mother lived there for over 2 years. The care in the beginning was not the greatest. Laundry not done, linens not changed in the beginning. From early 2015 to now care went really downhill. Major cutbacks. Caregivers moved to the dining room to be servers during meals Not enough servers. Food quality very poor, residents waiting up to 45 minutes for meals when the mealtimes were only for 1 hour. Residents banging on glasses to get attention from servers that were rea... read more
My father was here in the memory care. The caregivers did their best but there was nothing that could be done as management let them go without supplies and proper staffing. I took my dad out after several years of this.
My friend used to live at HarborChase but they wouldn't take her back because she was beyond assisted living. There was no care. They didn't do anything. She was responsible for taking care of herself which she really couldn't do anymore. The only thing they did was they administered her medications. Other than that she wasn't being tended to at all.
Frequently asked questions about Heron Cove Assisted Living & Memory Care of Vero Beach
How is Heron Cove Assisted Living & Memory Care of Vero Beach rated?
Heron Cove Assisted Living & Memory Care of Vero Beach has a 4.1 star rating with 101 reviews.
When is Heron Cove Assisted Living & Memory Care of Vero Beach open?
Heron Cove Assisted Living & Memory Care of Vero Beach is open now. It is open 24/7.