Heron House

anonymous 

on AplaceForMom

2 years ago

Heron House looked very nice and the tour was excellent. They had a fast response time and were accommodating with setting up a virtual tour. They were not pushy and I really appreciated that. It just came down to location, I needed her closer to me. 

anonymous 

on AplaceForMom

3 years ago

I would recommend to others placing their family here. I liked the friendliness and the room size. My loved one enjoyed the food. She just ended up needing more help than they were able to provide. There was an aide who helped us tremendously in the move-out process. He broke down the bed, and we were ale to move everything out in record time and get her transferred her to a different place. 

anonymous 

on AplaceForMom

3 years ago

We thought Heron House was excellent. It was very clean, and I liked the activity room. The girl who took us around was super nice, and I could tell she knew people’s names. They were saying hi back to her, and you could tell she had some involvement and didn’t just sit in the office. She was peppy and seemed to enjoy her job. The rooms and the grounds were nice. When we brought up our loved one's pet, they were genuinely open and enthusiastic. We really liked it here, but the price was steeper, and if our loved one ever nee... read more

anonymous 

on AplaceForMom

3 years ago

The staff members and their care services are really good there, and we do not know much feedback about the food but we do know she is eating well. Our loved one seems to be doing very well there, and is having fun. The value for cost is very good. 

anonymous 

on AplaceForMom

3 years ago

We chose Heron House because it was perfect location to family, the price was decent for what you were getting, and it just seemed like a nice place and everything is on one floor. The rooms here are very nice, my mom has a larger one and it is great. My mom complains a lot about the food, they could use more variety on the menu and they do not cater much to her diet. I also think they could clean up her room a little better and make sure that she changes her clothing and showers more often. Overall I would recommend them to... read more

anonymous 

on AplaceForMom

3 years ago

We chose Heron House at the time because I live out of town and we needed a place quickly. With covid, it was the best choice that we had at the moment. They have not been very good with communication at all. I would really appreciate it if when they made their deductions if I was notified. It would be a little more professional I think. They do have some key staff members here that have been better than most and they will facetime me with my mom due to the covid situation, so they definitely have some good members. I would ... read more

anonymous 

on AplaceForMom

3 years ago

We chose Heron House because of of all of the ratings answered above. The room sizes here are adequate for his needs. Overall, it was a perfect fit for my dad and a beautiful facility. The staff were wonderful and he was very happy here. I would recommend them. 

Anonymous 

on AplaceForMom

3 years ago

Heron House was very clean. They did a great job at keeping their residents safe during the pandemic. We chose this facility in the beginning based on the location and a recommendation from a friend who had a good experience here. One issue we had with Heron House was that they are limited with their care, they were only able to provide a fixed level of care. When he needed more, he would have to move out of the facility which caused issues. 

Anonymous 

on AplaceForMom

3 years ago

They are wonderful but they have struggled with staff turn over. It is hard to get good night staff. It is cost-effective. The laundry service has improved. The food is not good, it needs improvement. It is unappealing and unappetizing. They have done a good job with Covid-19 keeping residents safe.