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Highland Lakes Veterinary Clinic

4.8

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Location details

1110 Highway 1431 West, Marble Falls, TX, 78654, United States

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WeekdayScheduleStatus
Mon7:30 a.m. to 5:30 p.m.
Tue7:30 a.m. to 5:30 p.m.
Wed7:30 a.m. to 5:30 p.m.
Thu7:30 a.m. to 5:30 p.m.
Fri7:30 a.m. to 5:30 p.m.
Sat8:00 a.m. to 12:00 p.m.
SunClosed
4.8820 reviews
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Destiny Rhoads's profile image
Destiny Rhoads 
2 years ago

I absolutely use to love this vet. but for some reason they have " TEENAGERS" AT the desk. Had an Urgent appointment for my very sick baby kitten.Waited and waited the girl said is this for -- I said No that's not my kittens name. Then after they talk and talk ask me have I been helped. I said NO...My kitten is dying the whole time. Waited finally they told me to go in a room where me and my Poor dying kitten sat and waited at least 1 hour. while they laugh and play around in the back. my Kittens body temperature dropped, h... read more

Business response:

At Highland Lakes Veterinary Clinic, we aim to provide exceptional care for both pet and pet owners. We are sorry to hear that your experience did not reflect our values. Please know that we take your feedback seriously and will be sharing your comments internally. We would love to speak to you about this matter. We have tried to reach out multiple times via telephone. Due to the severity of this review we find it extremely important to get on the same page and see where the misunderstanding took place. Our phone number is... read more

Rodney Brainard's profile image
Rodney Brainard 
2 years ago

Despite the fact that everyone at the office is very cordial, polite, and friendly, my experience with HLVC has not been great. - I was talked into a completely useless splint for a cat whose rear leg was shattered due to being shot by a .22cal rifle. HLVC is either very inexperienced with this type of injury or they have no comprehension of just how bad, pointless, and useless the type of splint they provide is. - It's worthless, plastic garbage. Despite being very forthright regarding my financial constraints, HLVC chose... read more

Business response:

Rodney, thank you for addressing your concerns with us. At Highland Lakes Veterinary Clinic, we aim to provide the best care we can for your pet and we are truly sorry to hear you were unsatisfied with our services. Please call us back at (830) 693-5438 and ask for our manager so that we can best assist you.  

Sandra Everett's profile image
Sandra Everett 
3 years ago

The Dr did not spend any time with my pet. 2 shots, a look in the ears, and a look at the mouth. She didn’t answer any of my questions to my satisfaction. The bill was @$249.00. For that amount, I think that she could have been more thorough. 

Cathy Knight's profile image
Cathy Knight 
3 years ago

You know I love my dog and I would pay as much as the next Person to have my dog treated I brought her in for a vomiting issue same issue I brought her in three months prior and I was charged $510 for an x-ray and some bloodwork. After calling McBride Vet and Burnet the same exact same tests would’ve cost me $210. I don’t know about you but $300 savings is huge.. I won’t be back 

Joanna Ellis's profile image
Joanna Ellis 
4 years ago

I will not be bringing my dogs back. They rather my dog suffer then putting her down since I dont have $200 on a Saturday. It was after hours but still Brook is slowly dying. 

Cindy Holmes Anderson's profile image
Cindy Holmes Anderson 
5 years ago

Thanks to Dr. Cindy Carter and Dr. Kaspar for caring for our little Rascal on Friday! She's on the way to becoming more like Rascal today! 

Business response:

Thank you for your kind words, Cindy Holmes! Please give extra love to your pet from us. 

Lindsey Davis's profile image
Lindsey Davis 
5 years ago

Do they get their license updated? Are they competent? Our dog died under their care. He just had successful surgery a month ago and now is dead?? Malpractice! I beg you do not go there. I wish we wouldn’t have trusted them. We lost a family member today. They don’t deserve the money they make off of being a veterinarian. I seriously question anyone who reads this and still takes their dog to them. Don’t do it. I hope they go out of business. The thought of them being happy with their pockets lined after being so careless w... read more

Ethan Vanscoy's profile image
Ethan Vanscoy 
11 years ago

Dr. Casper is one of a kind I trust him inexplicably with my dogs!! 

Frequently asked questions about Highland Lakes Veterinary Clinic

How is Highland Lakes Veterinary Clinic rated?

Highland Lakes Veterinary Clinic has a 4.8 star rating with 820 reviews. 

When is Highland Lakes Veterinary Clinic open?

Highland Lakes Veterinary Clinic is closed now. It will open tomorrow at 7:30 a.m.