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Highlands at Alexander Pointe
- Apartments
- Charlotte, NC
About this business
Location details
310 Highroad Dr, Charlotte, NC, 28262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 7:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
Great place to live Wonderful office staff! Apartments are great! I have been there 6 years without incident. You’ll love this place.
Business response:
Thank you for being a loyal resident! It means a lot to us that you're still thrilled with your home and our team after six years.
5 years of Excellence... and counting I've been living here for going on 5 years. My lease was up July 17 and because they are remodeling if I wanted the upgrade I'd have to pay $200 extra. So I said no thank you and submitted my 2 month termination. For 12 hours I research what else was being offered around me. In all the excitement I made a list of 13 that catered to me aesthetically and close to work. Next, I started reading the reviews and I tell you I begin scratching off potential places due to those who experienced bu... read more
Cant wait to move in! Britani is wonderful and very helpful. She made apartment hunting a fun experience. If you're going to live somewhere I say the highlands. Her knowledge and personality stuck out between the 12 other places we looked at before choosing them. Thank you britani!
Great Community I have lived in the Highlands at Alexander Pointe community for 6 years. I enjoy all the amenities the Community has to offer. I feel very safe in the community. Every year I renew my lease, because I know I will never find a community that will compare to the Highlands. So i do not waste my time looking. The Highlands has an awesome, professional and courteous staff. They are always attentive to my questions and concerns. If you are looking for a community (home) please go and speak with Tish, Britani, Krist... read more
Upscale and Quiet I have lived here for almost a month. Jennifer from the leasing office was friendly and helpful. I appreciate that this is an environmentally conscious community. There are amazing amenities such as the salt water pool, fire pit, and grills, and fitness center. My apartment is fully upgraded with granite counter tops, wood flooring, and stainless steel appliances. This is the luxury, resort style living I have been looking for. The only downside is the mandatory $75 Time Warner Cable service. I had to call ... read more
The Highlands at Alexander Pointe Recently moved to this complex and the experience so far as been pretty good. Excellent staff and cooperative workers. Pool is always busy but in the sense of frolicking with your neighbors.
Please be careful moving here This was the 2nd time I lived at this complex. Both times I enjoyed the stay and even referred friends. I got my leasing prices really late this year so I didn’t even have the 90 days they normally give. I gave notice to move out only to find out not even through the complex that my lease was extended which cost me over $1000. I cleaned up the apartment prior to leaving and just got notice that they were keeping my $500 deposit due to the carpet which was not even new and worn down when I moved ... read more
Business response:
Thank you for taking the time to write this review, we want to understand what went wrong here. Please give us a call when you have a free moment. We want our future, current and former residents to truly enjoy our community so we would love the opportunity to make this right!
Do NOT rent here! There are too many issues with management to even list here. Don’t waste your time and money paying for amenities that aren’t operable or available to us. The service all around is terrible. Management is a joke and doesn’t do their job. Definitely way overpriced for the type of nonexistent service and subpar management they have. I’m so disappointed that they sold me this place under the pretense of false advertising.
Business response:
Hi, we appreciate your feedback and would like to take the time to discuss where you feel we have dropped the ball. Our guest/residents are important to us and we want to make sure that all their needs in a community are met! We are looking forward to seeing you at our new pool area, fitness center, and brand new amenity center. Give us a call or stop in so we can fix what went wrong.
Awful! Will not return calls or emails…. Just try getting the HO too before you move here. Property manager and area director should not be in these roles. Awful….. please don’t rent here. Save yourself the pain. These are not the people you want to rent from.
Business response:
Thank you for your time as well as your feedback regarding your experience. I would like to send my sincerest apology in connect with the property. Our priority is to put the residents first, but sometimes we miss the mark. The property is going through a transitional period, with that being said, there are some growing pains as well as learning curves. We will take your feedback and use this as a learning tool that we continue to improve in the area of excellent customer service. - Property Manager
Frequently asked questions about Highlands at Alexander Pointe
How is Highlands at Alexander Pointe rated?
Highlands at Alexander Pointe has a 3.8 star rating with 400 reviews.
When is Highlands at Alexander Pointe open?
Highlands at Alexander Pointe is open now. It will close at 6:00 p.m.