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Hilliard Grand Apartments
- Apartments
- Dublin, OH
About this business
Location details
5399 Grand Dr, Dublin, OH, 43016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Hilliard Grand provides... (Verified Renter) Hilliard Grand provides an excellent living space with up-to-date appliances, amenities, and other features. The management is outgoing and friendly while also remaining professionalism.
Horrible experience We lived here 1 year max. I got scammed out of $1400 for a countertop that we did not crack. They were extremely unprofessional in handling. Apartments or company who did the job could not provide pics of the work after. Also charge 40 monthly valet trash when they never come to get trash.
Business response:
Hi, thank you for taking the time to leave us feedback about your experience with us. We would like to hear more about how we can further improve. We would appreciate it if you could give us a call to discuss this in more detail. Thank you.
Can't use a... (Verified Renter) Can't use a single isolated maintanance situation to recommend people. Specially when the referral fee is never paid. The people at the office sat on our referral fee for over a year and now they said the tenant wasn't up to date.
A WARNING!!! I have lived in Hilliard Grand since April 2018. For the last 1.5 years property went way downhill. Managers and Leasing agents changed so many times that it was hard to know who to contact to get things done. When I needed to extend my lease, I sent my request through email I received no reply, I tried to call - no answers. I Tried to stop by the office a few times (during the office hours) and I had no luck. Office doors were closed while the office staff were inside, and no one answered the door. Corporate ca... read more
Business response:
Hello Marat, Thank you for taking the time to complete a review regarding the your issues. By continuing to share your feedback, you are allowing us the opportunity to grow and improve our services. We strive to make Hilliard Grand a happy and pleasant place to call home for all our residents, past and present. I sincerely apologize that we were not able to fulfill that for you. Please contact me at HilliardGrand@Steadfastliving.com or 614.336.7800 as I have said before I would love the opportunity to talk with you regardin... read more
Terrible Customer Service I drove all the way from Cincinnati and arrived at noon. I was turned away b/c I didnt have an appointment. I submit a request online and no body still has responded. I'm glad I'm not a resident. I can only image what service I would get.
Business response:
Hello, I am so sorry to hear that you were unable to tour our community when you stopped by our leasing office. I was unable to locate you in our system to review any details of your visit or to contact you due to lack of information. I completely understand not wanting to list your name online, but if you would be willing to discuss your experience with me further, I would love for you to reach out to me directly, at your earliest convenience. You can contact me by phone at 614-336-7800 or email at HilliardGrand@steadfast... read more
I wouldn't recommend... (Verified Renter) I wouldn't recommend it for parking availability. Just in my short time here I've seen a motorcycle and a car not move ever from their spots. It' pretty irritating that they can just park a car they never use and a covered motorcycle basically permanently in these spots. I would recommend living here for the nice interiors and quiet community!
Business response:
Hello, Thank you so much for taking the time to leave us a review; your feedback will continue to help us improve. I can confirm that we are currently, first come, first serve parking. However, we are working diligently on solutions for the parking issues, such as adding visitor parking spaces to the community this year! We hope these changes will not only help you but future residents as well. Thank you again for your feedback :) Sincerely, Amara Willis Community Manager
Positives: Responsive management... (Verified Renter) Positives: Responsive management office and maintenance. Quiet location, great amenities and location. Negatives: One of the rules is to not park on the street. However, the rule is not enforced much. Many townhome residents on one side of the street on Landview Dr always park on the street. This is an inconvenience and has been multiple years but not fully addressed. It is not fair to other residents as the street is narrow and would only allow parking on one side.
Business response:
Thank you for taking the time to review our community. I am sorry we are experiencing issues with parking. I would like the opportunity to speak with you more about this if you could stop in the office, or email me at HGA@SteadfastLiving.com. Thank you again, Charity- Community Manager
The increase in... (Verified Renter) The increase in rent proposed was $111/month which is over a 10% increase in rent. In my experience as a renter 3-5% is expected but 10% increase for good renters who pay on time is ludicrous.
The price is... (Verified Renter) The price is high and was raised, that’s the only thing that would make me move out
Business response:
I would love the opportunity to discuss your renewal offer with you, if we have not already. Please stop into the office or email me at HGA@SteadfastLiving.com so we can set up a time to speak.
Frequently asked questions about Hilliard Grand Apartments
How is Hilliard Grand Apartments rated?
Hilliard Grand Apartments has a 4 star rating with 314 reviews.
When is Hilliard Grand Apartments open?
Hilliard Grand Apartments is closed now. It will open tomorrow at 10:00 a.m.