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Hollywood Feed
- Pet Stores
- Memphis, TN
About this business
Location details
2015 Union Ave, Memphis, TN, 38104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
If I could rate associates individually, the rating would be higher. The young lady in the bakery was amazing! The gentleman who checked me out was also amazing. Both had exceptional customer service skills, HOWEVER, the brunette with glasses that’s answering the phone I could have done without her speaking 2 words to me. First off, you shouldn’t make ignorant comments to your coworkers about customers who are calling the store. That’s your job. Answer the phone and provide assistance. Who cares if you’ve been off 2 days. Yo... read more
Business response:
Tiffanie, thank you for taking the time to reach out to us. I am incredibly sorry to hear that our Union Avenue staff member hasn't lived up to our high standard of customer care and service during your most recent visit. Our staff strives to provide the best possible customer service in the industry, and feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. I have made sure to escalate your complaint to the Regional Manager of this location, Christa Gilliland, so that she ... read more
If I could rate associates individually, the rating would be higher. The young lady in the bakery was amazing! The gentleman who checked me out was also amazing. Both had exceptional customer service skills, HOWEVER, the brunette with glasses that’s answering the phone I could have done without her speaking 2 words to me. First off, you shouldn’t make ignorant comments to your coworkers about customers who are calling the store. That’s your job. Answer the phone and provide assistance. Who cares if you’ve been off 2 days. Yo... read more
Business response:
Tiffanie, thank you for taking the time to reach out to us. I am incredibly sorry to hear that our Union Avenue staff member hasn't lived up to our high standard of customer care and service during your most recent visit. Our staff strives to provide the best possible customer service in the industry, and feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. I have made sure to escalate your complaint to the Regional Manager of this location, Christa Gilliland, so that she ... read more
The convenience of ordering online and having items delivered the same day is great. My recent experience with the Grooming Dept was highly disappointing. I specifically made and said I'd happily pay for two appointments back-to-back. I have a long haired German Shepherd. I wanted the 1st appt to thoroughly brush out her undercoat and the 2nd appt for regular grooming. When I arrived, I was told they were too busy and I'd have to come back another day.
Business response:
Myra, thank you for reaching out to us. We always appreciate customer feedback, even negative, as it helps our company to learn and improve. At Hollywood Feed, we value our customers and believe in making you feel important. We believe that great customer service should be reflected throughout the company at every level. Therefore, I am sorry to hear about your experience at our Union store for grooming. Hollywood Feed is here to make sure that every pet has a healthy lifestyle and look good in it. Our grooming staff has be... read more
The convenience of ordering online and having items delivered the same day is great. My recent experience with the Grooming Dept was highly disappointing. I specifically made and said I'd happily pay for two appointments back-to-back. I have a long haired German Shepherd. I wanted the 1st appt to thoroughly brush out her undercoat and the 2nd appt for regular grooming. When I arrived, I was told they were too busy and I'd have to come back another day.
Business response:
Myra, thank you for reaching out to us. We always appreciate customer feedback, even negative, as it helps our company to learn and improve. At Hollywood Feed, we value our customers and believe in making you feel important. We believe that great customer service should be reflected throughout the company at every level. Therefore, I am sorry to hear about your experience at our Union store for grooming. Hollywood Feed is here to make sure that every pet has a healthy lifestyle and look good in it. Our grooming staff has be... read more
Honestly I was shocked the service was so bad. I call Katy at customer service she was rude and unprofessional. Pleas have Management call me. 914 216 2295
Business response:
Lawrence, thank you for taking the time to leave us your review. We always strive to have the best customer service in the industry, therefore I am sorry to hear you were disappointed with our service at the Union location and on our Customer Service phone line. The Frequent Feeder program for Blue has unfortunately been discontinued and all previous credits forfeited. However, I would be happy to honor your past credits under a different program for Nutrisource. Nutrisource is a great alternative to Blue, and you would be a... read more
Honestly I was shocked the service was so bad. I call Katy at customer service she was rude and unprofessional. Pleas have Management call me. 914 216 2295
Business response:
Lawrence, thank you for taking the time to leave us your review. We always strive to have the best customer service in the industry, therefore I am sorry to hear you were disappointed with our service at the Union location and on our Customer Service phone line. The Frequent Feeder program for Blue has unfortunately been discontinued and all previous credits forfeited. However, I would be happy to honor your past credits under a different program for Nutrisource. Nutrisource is a great alternative to Blue, and you would be a... read more
This has happened two times in a row now. I order curbside pickup but no one answers the phone or it goes directly to a full voicemail box. Both times I’ve had my baby in the car. Both times, no customers are at the counter checking out. Please don’t offer curbside pickup if it’s not an option.
Business response:
Thank you for taking the time to leave us a review, Sarah! We always appreciate customer feedback, even negative, as it helps our company to learn and improve. At Hollywood Feed, we take pride in providing excellent customer service and convenient curbside pickup, so I'd like to apologize for your recent experience as it appears we've dropped the ball. We offer curbside pickup at all of our locations for convenience for our customers. I have made sure to escalate your complaint to the Regional Manager of this location, Chris... read more
This has happened two times in a row now. I order curbside pickup but no one answers the phone or it goes directly to a full voicemail box. Both times I’ve had my baby in the car. Both times, no customers are at the counter checking out. Please don’t offer curbside pickup if it’s not an option.
Business response:
Thank you for taking the time to leave us a review, Sarah! We always appreciate customer feedback, even negative, as it helps our company to learn and improve. At Hollywood Feed, we take pride in providing excellent customer service and convenient curbside pickup, so I'd like to apologize for your recent experience as it appears we've dropped the ball. We offer curbside pickup at all of our locations for convenience for our customers. I have made sure to escalate your complaint to the Regional Manager of this location, Chris... read more
They would not answer the phone for curbside so I had to go inside to collect my order.
Business response:
Thank you for taking the time to leave us a review, Naomi! I'm sorry to hear our team was unable to answer the phone when you were picking up your curbside order. It is never our intention to leave our customers waiting, so I have escalated this to the Regional Manager, Christa, so she can address this issue with our team. Again, I apologize for any inconvenience and thank you for this opportunity to improve!
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.8 star rating with 2,031 reviews.
When is Hollywood Feed open?
Hollywood Feed is closed now. It will open at 9:00 a.m.