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Hollywood Feed
- Pet Stores
- Memphis, TN
About this business
Location details
2015 Union Ave, Memphis, TN, 38104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
Everyone is sincerely friendly and helpful. I absolutely love shopping there!
Everyone is sincerely friendly and helpful. I absolutely love shopping there!
A surprising lack of service for you guys. I had to wait over a minute for someone to appear, and when I was finally checked out the female employee promptly headed to the back of the store leaving me with a bag full of treats in one hand and a 26 pound bag of dog food in the other with no offer to help me out - something that I had become accustomed to over the many years as a devoted customer. Perhaps devotion should be reevaluated
Business response:
Hi, Fred. We are sorry to hear that we didn’t meet your expectation. We have very high expectations at Hollywood Feed and would love the opportunity to improve. I have forwarded this to Mary, the regional manager of #3 - Union , so they may escalate this issue and take appropriate action with the team. You can reach out to her at marycarter@hollywoodfeed.com. We want to make this right and hope to see you again soon!
Hello. I purchased two items branded Mammoth, and the sign adjacent to the products advised buy one, get one 50% off. So I selected two toys instead of one, but do not believe I was extended the 50% off, as my receipt was emailed to me and I did not see what I was charged until I returned home, accessed my email, and reviewed the receipt Hollywood Feed sent to me.
The cashier was busy with a customer! I was patiently waiting with my pet ( that I just finished washing). I continued to wait, as my dog was moving around & becoming anxious.The cashier stood there & never said that she was ready for me to check out. I then asked her was she ready. If she was done with the other customer, she should have been more courteous & said that she was ready for me, instead of me just standing there waiting. That was very rude!!!!!
The cashier was busy with a customer! I was patiently waiting with my pet ( that I just finished washing). I continued to wait, as my dog was moving around & becoming anxious.The cashier stood there & never said that she was ready for me to check out. I then asked her was she ready. If she was done with the other customer, she should have been more courteous & said that she was ready for me, instead of me just standing there waiting. That was very rude!!!!!
If I could rate associates individually, the rating would be higher. The young lady in the bakery was amazing! The gentleman who checked me out was also amazing. Both had exceptional customer service skills, HOWEVER, the brunette with glasses that’s answering the phone I could have done without her speaking 2 words to me. First off, you shouldn’t make ignorant comments to your coworkers about customers who are calling the store. That’s your job. Answer the phone and provide assistance. Who cares if you’ve been off 2 days. Yo... read more
Business response:
Tiffanie, thank you for taking the time to reach out to us. I am incredibly sorry to hear that our Union Avenue staff member hasn't lived up to our high standard of customer care and service during your most recent visit. Our staff strives to provide the best possible customer service in the industry, and feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. I have made sure to escalate your complaint to the Regional Manager of this location, Christa Gilliland, so that she ... read more
If I could rate associates individually, the rating would be higher. The young lady in the bakery was amazing! The gentleman who checked me out was also amazing. Both had exceptional customer service skills, HOWEVER, the brunette with glasses that’s answering the phone I could have done without her speaking 2 words to me. First off, you shouldn’t make ignorant comments to your coworkers about customers who are calling the store. That’s your job. Answer the phone and provide assistance. Who cares if you’ve been off 2 days. Yo... read more
Business response:
Tiffanie, thank you for taking the time to reach out to us. I am incredibly sorry to hear that our Union Avenue staff member hasn't lived up to our high standard of customer care and service during your most recent visit. Our staff strives to provide the best possible customer service in the industry, and feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. I have made sure to escalate your complaint to the Regional Manager of this location, Christa Gilliland, so that she ... read more
The convenience of ordering online and having items delivered the same day is great. My recent experience with the Grooming Dept was highly disappointing. I specifically made and said I'd happily pay for two appointments back-to-back. I have a long haired German Shepherd. I wanted the 1st appt to thoroughly brush out her undercoat and the 2nd appt for regular grooming. When I arrived, I was told they were too busy and I'd have to come back another day.
Business response:
Myra, thank you for reaching out to us. We always appreciate customer feedback, even negative, as it helps our company to learn and improve. At Hollywood Feed, we value our customers and believe in making you feel important. We believe that great customer service should be reflected throughout the company at every level. Therefore, I am sorry to hear about your experience at our Union store for grooming. Hollywood Feed is here to make sure that every pet has a healthy lifestyle and look good in it. Our grooming staff has be... read more
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.8 star rating with 2,040 reviews.
When is Hollywood Feed open?
Hollywood Feed is closed now. It will open at 9:00 a.m.