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Hollywood Feed
- Pet Stores
- Memphis, TN
About this business
Location details
2015 Union Ave, Memphis, TN, 38104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
I LOVE you guys and have been a long time customer. My only complaint is the constant asking if I need help. Most times I'm there, I am trying to count calories and compare foods, you know, use my brain. The constant interruptions by the staff to ask if I'm still doing ok/need help is reminiscent of stepping onto a car lot. I sincerely appreciate that everyone is friendly and willing to help but I have left the store on a couple of occasions without purchasing anything because of the continuous interruptions. Again, I love a... read more
Business response:
Heather, Thank you for being a loyal customer and the kind words expressed of our company and the work we enjoy doing in the community. I do understand your frustration of being checked on when you are, to use your words, using your brain. It does take some concentration and thought to pick out what is correct for your pet and you just need a moment. I apologize if the staff seems on top of you at this location. If I may give you some insight as to the employees checking in on you. Hollywood Feed places all of our employe... read more
The staff at the Hollywood Feed on Union Ave. are consistently helpful and friendly. They have created a true family atmosphere when you walk into the store.
The staff at the Hollywood Feed on Union Ave. are consistently helpful and friendly. They have created a true family atmosphere when you walk into the store.
Everyone is sincerely friendly and helpful. I absolutely love shopping there!
Everyone is sincerely friendly and helpful. I absolutely love shopping there!
A surprising lack of service for you guys. I had to wait over a minute for someone to appear, and when I was finally checked out the female employee promptly headed to the back of the store leaving me with a bag full of treats in one hand and a 26 pound bag of dog food in the other with no offer to help me out - something that I had become accustomed to over the many years as a devoted customer. Perhaps devotion should be reevaluated
Business response:
Hi, Fred. We are sorry to hear that we didn’t meet your expectation. We have very high expectations at Hollywood Feed and would love the opportunity to improve. I have forwarded this to Mary, the regional manager of #3 - Union , so they may escalate this issue and take appropriate action with the team. You can reach out to her at marycarter@hollywoodfeed.com. We want to make this right and hope to see you again soon!
Hello. I purchased two items branded Mammoth, and the sign adjacent to the products advised buy one, get one 50% off. So I selected two toys instead of one, but do not believe I was extended the 50% off, as my receipt was emailed to me and I did not see what I was charged until I returned home, accessed my email, and reviewed the receipt Hollywood Feed sent to me.
The cashier was busy with a customer! I was patiently waiting with my pet ( that I just finished washing). I continued to wait, as my dog was moving around & becoming anxious.The cashier stood there & never said that she was ready for me to check out. I then asked her was she ready. If she was done with the other customer, she should have been more courteous & said that she was ready for me, instead of me just standing there waiting. That was very rude!!!!!
The cashier was busy with a customer! I was patiently waiting with my pet ( that I just finished washing). I continued to wait, as my dog was moving around & becoming anxious.The cashier stood there & never said that she was ready for me to check out. I then asked her was she ready. If she was done with the other customer, she should have been more courteous & said that she was ready for me, instead of me just standing there waiting. That was very rude!!!!!
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.8 star rating with 2,031 reviews.
When is Hollywood Feed open?
Hollywood Feed is closed now. It will open at 9:00 a.m.