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Hollywood Feed
- Pet Stores
- Southlake, TX
About this business
Location details
1251 E Southlake Blvd, Suite 315, Southlake, TX, 76092, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
Exceptional customer service
Business response:
Thanks for the wonderful review, Tammy! Our team works hard to provide the best experience for all of our guests!! We are so happy that you were pleased with your visit - and we hope to see you again soon!
AWESOME people--they know their business... Great service!!!
Business response:
Emma, thank you so much for your positive review! Our staff attends 40-50 hours worth of training on both products and customer service throughout the year to learn how to best serve our customers! It is always a pleasure to have such wonderful feedback!
I always have excellent service when I go. Friendly, helpful and always ready to play with my pup.
Business response:
Thank you for the awesome review, Anna! Out team attends monthly training on products, pet health, and nutrition to better recommend the best options for your pup's specific needs! We hope to see you again soon!
Exceptional customer service
Business response:
Thanks for the wonderful review, Tammy! Our team works hard to provide the best experience for all of our guests!! We are so happy that you were pleased with your visit - and we hope to see you again soon!
Really like the store. Only criticism I would have is the turnover in personnel is ridiculously frequent. I like to get to know someone and would like to be able yo get to know them well enough that I can trust their opinions on food, healthcare, etc. Hard to do when people are transferring left and right.
Business response:
Lynn, Thank you for your comments on our stores. We always appreciate customer feedback and make every effort to use it to learn and grow as a company. We also understand your concern. We invest a tremendous amount of time and energy in the training and continuing education of our staff, so it is very important to us that we keep our turnover as low as possible. We are very happy to report that, according to our research, we have low turn over rates for our industry and for retail in general. We are expanding very quickly i... read more
Really like the store. Only criticism I would have is the turnover in personnel is ridiculously frequent. I like to get to know someone and would like to be able yo get to know them well enough that I can trust their opinions on food, healthcare, etc. Hard to do when people are transferring left and right.
Business response:
Lynn, Thank you for your comments on our stores. We always appreciate customer feedback and make every effort to use it to learn and grow as a company. We also understand your concern. We invest a tremendous amount of time and energy in the training and continuing education of our staff, so it is very important to us that we keep our turnover as low as possible. We are very happy to report that, according to our research, we have low turn over rates for our industry and for retail in general. We are expanding very quickly i... read more
The checkout process is horrendous and impersonal. The reason I started going to Hollywood Feed was because of the staff. If the process doesn’t change soon, I will take my business elsewhere.
Business response:
Thank you so much for reaching out to us and sharing your thoughts. We truly appreciate you taking the time to contact us. I completely understand that changes in the checkout experience can bring up questions, and I want to reassure you that our goal is always to make things easier and more comfortable for our customers. We are transitioning to a Front Face System as part of our effort to create a more personal, welcoming environment. By removing the bulky counters, we're hoping to make interactions feel more open and frie... read more
No customer service. Normally I’m greedy when I come in the door and I had nothing this day.
Business response:
James, thank you for taking the time to leave us your review! We always appreciate feedback from our customers as it helps us to improve and grow. Although every visit may not be perfect we thank you for continuing to shop with us. We take pride in the services we offer, the products we sell, and the pets and people we help every day. We will talk to our team members about giving proper customer service and going above and beyond on trying to help the best way they can. At Hollywood Feed, we believe in doing what is right fo... read more
No customer service. Normally I’m greedy when I come in the door and I had nothing this day.
Business response:
James, thank you for taking the time to leave us your review! We always appreciate feedback from our customers as it helps us to improve and grow. Although every visit may not be perfect we thank you for continuing to shop with us. We take pride in the services we offer, the products we sell, and the pets and people we help every day. We will talk to our team members about giving proper customer service and going above and beyond on trying to help the best way they can. At Hollywood Feed, we believe in doing what is right fo... read more
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 745 reviews.
When is Hollywood Feed open?
Hollywood Feed is closed now. It will open at 9:00 a.m.