Hollywood Feed

Business response:

Thank you so much for reaching out to us and sharing your thoughts. We truly appreciate you taking the time to contact us. I completely understand that changes in the checkout experience can bring up questions, and I want to reassure you that our goal is always to make things easier and more comfortable for our customers. We are transitioning to a Front Face System as part of our effort to create a more personal, welcoming environment. By removing the bulky counters, we're hoping to make interactions feel more open and frie... read more

Business response:

James, thank you for taking the time to leave us your review! We always appreciate feedback from our customers as it helps us to improve and grow. Although every visit may not be perfect we thank you for continuing to shop with us. We take pride in the services we offer, the products we sell, and the pets and people we help every day. We will talk to our team members about giving proper customer service and going above and beyond on trying to help the best way they can. At Hollywood Feed, we believe in doing what is right fo... read more

Business response:

James, thank you for taking the time to leave us your review! We always appreciate feedback from our customers as it helps us to improve and grow. Although every visit may not be perfect we thank you for continuing to shop with us. We take pride in the services we offer, the products we sell, and the pets and people we help every day. We will talk to our team members about giving proper customer service and going above and beyond on trying to help the best way they can. At Hollywood Feed, we believe in doing what is right fo... read more

Business response:

Thank you for taking the time to reach out to us, Kathy. Feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. Our staff strives to provide the best possible customer service in the industry. Therefore, I am sorry to hear that your recent interactions with the staff at our Southlake location seem to have missed the mark. I have made sure to escalate your complaint to the Regional Manager of this location, Tom, so that he can address this matter with the team. If you would l... read more

Business response:

Thank you for taking the time to reach out to us, Kathy. Feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. Our staff strives to provide the best possible customer service in the industry. Therefore, I am sorry to hear that your recent interactions with the staff at our Southlake location seem to have missed the mark. I have made sure to escalate your complaint to the Regional Manager of this location, Tom, so that he can address this matter with the team. If you would l... read more

Business response:

Leslye, thank you for taking the time to reach out to us. We always value feedback from our customers as it helps us to learn and improve. I certainly apologize that you were not met with the accustomed Hollywood Feed assistance that you are used to, during your recent visit to our Southlake location. Our goal is to provide exceptional service to all, and I'm terribly sorry that we missed the mark. I will be escalating this to the regional manager, Tom so that he can offer additional training to the team. 

Business response:

Leslye, thank you for taking the time to reach out to us. We always value feedback from our customers as it helps us to learn and improve. I certainly apologize that you were not met with the accustomed Hollywood Feed assistance that you are used to, during your recent visit to our Southlake location. Our goal is to provide exceptional service to all, and I'm terribly sorry that we missed the mark. I will be escalating this to the regional manager, Tom so that he can offer additional training to the team.