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Hollywood Feed
- Pet Stores
- Southlake, TX
About this business
Location details
1251 E Southlake Blvd, Suite 315, Southlake, TX, 76092, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
Your two female employees were very unfriendly.....
Business response:
Thank you for taking the time to reach out to us, Kathy. Feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. Our staff strives to provide the best possible customer service in the industry. Therefore, I am sorry to hear that your recent interactions with the staff at our Southlake location seem to have missed the mark. I have made sure to escalate your complaint to the Regional Manager of this location, Tom, so that he can address this matter with the team. If you would l... read more
Your two female employees were very unfriendly.....
Business response:
Thank you for taking the time to reach out to us, Kathy. Feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. Our staff strives to provide the best possible customer service in the industry. Therefore, I am sorry to hear that your recent interactions with the staff at our Southlake location seem to have missed the mark. I have made sure to escalate your complaint to the Regional Manager of this location, Tom, so that he can address this matter with the team. If you would l... read more
Didn’t seem to knowledgeable about dog food like the Keller Store
Business response:
Leslye, thank you for taking the time to reach out to us. We always value feedback from our customers as it helps us to learn and improve. I certainly apologize that you were not met with the accustomed Hollywood Feed assistance that you are used to, during your recent visit to our Southlake location. Our goal is to provide exceptional service to all, and I'm terribly sorry that we missed the mark. I will be escalating this to the regional manager, Tom so that he can offer additional training to the team.
Didn’t seem to knowledgeable about dog food like the Keller Store
Business response:
Leslye, thank you for taking the time to reach out to us. We always value feedback from our customers as it helps us to learn and improve. I certainly apologize that you were not met with the accustomed Hollywood Feed assistance that you are used to, during your recent visit to our Southlake location. Our goal is to provide exceptional service to all, and I'm terribly sorry that we missed the mark. I will be escalating this to the regional manager, Tom so that he can offer additional training to the team.
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 745 reviews.
When is Hollywood Feed open?
Hollywood Feed is closed now. It will open at 9:00 a.m.